Sat.Feb 27, 2021

What is Customer Attrition and Customer Attrition Rate


“You might have seen this coming,” she said. “No, I did not.” ” “It’s not me; it’s you. Thank you for everything you have done.” ” This sounds like the ending of a relationship- a business relationship.

Why ‘Best practice’ Stifles Creativity And Is Only For The Gullible!

Beyond Philosophy

We often hear requests for the best practices in Customer Experience. We understand why, too. Who wants to endure trial and error if there is a tried and true idea guaranteed to get results? However, no tried and true idea always gets results. Instead, there are only expert opinions served as advice about what has worked in the past. These are often the “best practices.”

How to deal with a Difficult Boss


You have always considered yourself lucky for grabbing your dream job! You love your office, your coworkers, and you enjoy doing your work. But your boss? That’s a story for another day.