Beyond Philosophy

FEBRUARY 27, 2021

We often hear requests for the best practices in Customer Experience. We understand why, too. Who wants to endure trial and error if there is a tried and true idea guaranteed to get results? However, no tried and true idea always gets results. Instead, there are only expert opinions served as advice about what has worked in the past. These are often the “best practices.” We argue that best practices, no matter how solid a suggestion they are, could use a bit of challenge and a dose o

Consulting 74

Consulting Financial Customer Experience Resources 74

SurveySparrow

FEBRUARY 27, 2021

“You might have seen this coming,” she said. “No, I did not.” “It’s not me; it’s you. Thank you for everything you have done.” This sounds like the ending of a relationship- a business relationship. Everything was going fine, until one day your customer informed you that they wouldn’t need your services anymore.

Poor Customer Service 52

Poor Customer Service Effort Score Net Promoter Score Analysis 52

SurveySparrow

FEBRUARY 27, 2021

You have always considered yourself lucky for grabbing your dream job! You love your office, your coworkers, and you enjoy doing your work. But your boss? That’s a story for another day. If your boss drives you mad, making your working atmosphere uncomfortable and coworkers upset, then you can be sure that you are dealing with a difficult boss.

How To 52

How To Tips Survey Communication 52