Sun.Sep 20, 2020

How Do You Deliver Connected Experiences In the New Normal?


Adapt your CX program to COVID-19 and continue to deliver great connected experiences. Articles

Customer Journey Mapping: A Guide for Businesses

Dhiraj Nallapaneni

Here's how you can start mapping your customer journey

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CXone: Leading the Industry by Putting Customers and Agents First

NICE inContact

Businesses today are in the unique position of balancing widespread disruption with consistently growing customer expectations. For customers, a tumultuous cultural environment, a public health crisis and economic uncertainty are not valid reasons for businesses to drop the ball on experience.

How to Make Fans And Increase Customer Loyalty


How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

What Vendors Need to Know About The Knot Reviews


If you’re into the wedding business as a supplier, you’ve probably heard of The Knot. As one of the largest online resources for wedding news, trends, information, and inspiration, helps its users — couples getting married — plan the perfect wedding.

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11 E-Commerce Customer Service Best Practices You Should Follow

Magellan Solutions

E-commerce businesses have surged in popularity in recent years. During the pandemic , the role of the e-commerce industry became even more important. However, the customer service experience is different for e-commerce businesses, and this can make or break your business.

Serve Yourself! Self-Service Tips in the Digital Age


Serve Yourself! Self-Service Tips in the Digital Age. Self service CX initiatives DIY

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Top Jotform alternatives you need to check out in 2020!


Online surveys are the need of the hour. Considering the amount of online surveys people have been taking over the past decade, every organization – small or humungous are in need of a survey software. And you ask why? Because online surveys help you understand how your business is blooming. And we understand why you’re here. You’re reading this Jotform alternatives blog because someway or the other, you aren’t enlightened by Jotform any more.

“Service Please!” – Knowledge Management & changing Customer Service Strategies


“Service Please!” – Knowledge Management & changing Customer Service Strategies. Customer Experience CX initiatives

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Markies Monday: 3 Tips for Inspiring Customers to Convert

Smarter CX

We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last.

Calling for Change: Knowledge Management and the future of Call Centers


Calling for Change: Knowledge Management and the future of Call Centers. Customer Experience Knowledge Base Knowledge Management Learning Management System Omni channel customer support