How Do You Deliver Connected Experiences In the New Normal?
GetFeedback
SEPTEMBER 20, 2020
Adapt your CX program to COVID-19 and continue to deliver great connected experiences.
Sun.Sep 20, 2020
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Customer Journey Mapping: A Guide for Businesses
BirdEye
SEPTEMBER 20, 2020
Here's how you can start mapping your customer journey.
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What Vendors Need to Know About The Knot Reviews
ReviewTrackers
SEPTEMBER 20, 2020
If you’re into the wedding business as a supplier, you’ve probably heard of The Knot. As one of the largest online resources for wedding news, trends, information, and inspiration, TheKnot.com helps its users — couples getting married — plan the perfect wedding. The site was founded by husband-and-wife team Carley Roney and David Liu, who had realized that better resources would have made planning their own nuptials a lot less stressful.
How to Make Fans And Increase Customer Loyalty
Customer Experience Update Submitted Articles
SEPTEMBER 20, 2020
The Ultimate Guide to Monetizing Customer Learning
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Top Jotform alternatives you need to check out in 2020!
SurveySparrow
SEPTEMBER 20, 2020
Online surveys are the need of the hour. Considering the amount of online surveys people have been taking over the past decade, every organization – small or humungous are in need of a survey software. And you ask why? Because online surveys help you understand how your business is blooming. And we understand why you’re here. You’re reading this Jotform alternatives blog because someway or the other, you aren’t enlightened by Jotform any more.
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Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
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Serve Yourself! Self-Service Tips in the Digital Age
Knowmax
SEPTEMBER 20, 2020
Serve Yourself! Self-Service Tips in the Digital Age.
Markies Monday: 3 Tips for Inspiring Customers to Convert
Oracle
SEPTEMBER 20, 2020
We’re back with the next installment of Markies Monday, a weekly blog series designed to help you learn more about the 2020 Markie Award categories, finalists, and winners. Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. The consumer market is rapidly evolving, and that’s never been truer than it is today as the vast majority of consumers are more dependent than ever on online shopping to acquire both
“Service Please!” – Knowledge Management & changing Customer Service Strategies
Knowmax
SEPTEMBER 20, 2020
“Service Please!” – Knowledge Management & changing Customer Service Strategies.
CXone: Leading the Industry by Putting Customers and Agents First
NICE inContact
SEPTEMBER 20, 2020
Businesses today are in the unique position of balancing widespread disruption with consistently growing customer expectations. For customers, a tumultuous cultural environment, a public health crisis and economic uncertainty are not valid reasons for businesses to drop the ball on experience. Rather, quite the opposite. Now is the most important time to deliver on a brand promise of exceptional experiences – or risk damaging these critical relationships.
Reimagine Your Communications With A Unified Platform
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Calling for Change: Knowledge Management and the future of Call Centers
Knowmax
SEPTEMBER 20, 2020
Calling for Change: Knowledge Management and the future of Call Centers.
11 E-Commerce Customer Service Best Practices You Should Follow
Magellan Solutions
SEPTEMBER 20, 2020
E-commerce businesses have surged in popularity in recent years. During the pandemic , the role of the e-commerce industry became even more important. However, the customer service experience is different for e-commerce businesses, and this can make or break your business. Fortunately, we can help with that. We compiled these e-commerce customer service best practices to help you deliver excellent customer service.
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