Second to None

APRIL 5, 2018

Turning your brick-and-mortar store into an experiential destination is a great step towards omnichannel success, and ultimately creating life-long relationships with customers. Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences. 1,2 [link].

Ecommerce 59

Ecommerce Retail Self Service Omni-Channel 59

Oracle

JANUARY 30, 2020

How have you approached the need for omnichannel service and modern channels like chat and SMS? Laurie Simpter] Today’s customers expect to speak with companies via more modern channels. How are you using voice of customer, or feedback, in your service approach?

Contact Center 40

Contact Center Omni-Channel How To Social Media 40

OpinionLab

NOVEMBER 30, 2016

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. It represents a great opportunity for retailers and ecommerce businesses to generate serious money. In amongst all the madness, there were some valuable lessons.

Ecommerce 60

Ecommerce Retail Omni-Channel Voice of Customer 60

OpinionLab

NOVEMBER 30, 2016

The Thanksgiving Holiday period is the busiest shopping weekend in the year, with retailers falling over themselves to grab their share of ecommerce and in-store dollars. It represents a great opportunity for retailers and ecommerce businesses to generate serious money. In amongst all the madness, there were some valuable lessons.

Ecommerce 60

Ecommerce Retail Omni-Channel Voice of Customer 60