InMoment XI

JULY 18, 2022

And, as this program has progressed, they are able to draw correlations between stores that are performing well in the system and their sales. #2: For more information on using feedback throughout your organization, read our ebook here! 2: Leveraging Customer Feedback in H.R. .

Feedback 492

Feedback Culture eBook Training 492

Optimove

MARCH 6, 2024

Whitepaper: Why Your CDP Needs a Brain CDP Institute’s David Raab makes the case for embedding a decision engine in your CDP Download Now Implement Early Detection Systems: Develop and implement early detection systems powered by player data to identify at-risk individuals before issues escalate.

Sports 111

Sports eBook Trends Government 111

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

eBook 60

eBook Hospitality Culture Hotels 60

Team Support

NOVEMBER 15, 2023

Self-help and automation support tools require the creation of new content, system design, and administration, as well as various levels of community moderation support. To learn more, check out our ebook: “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency.”

Knowledge Base 105

Knowledge Base Leadership eBook System 105

TechSee

JULY 18, 2019

Imagine this scenario: It’s Amazon Prime Day and you’re thrilled to have snagged the limited-edition wireless streaming stereo system you’ve had your eye on. Now imagine this scenario: When your brand-new stereo system arrives, you open the box and find a DVD with a visual step-by-step guide to setting it up.

Self Service 207

Self Service Customer Experience How To Contact Center 207

Inbenta

AUGUST 18, 2023

Discover in this ebook: Current state of support New-generation of agent-assistance solutions Tips to improve your ticket management system Ways in which AI can contribute to improving case management and resolution times The post The Secret Ingredients to Manage Support Cases Successfully appeared first on Inbenta.

eBook 52

eBook Tips System Management 52

Uniphore

NOVEMBER 16, 2021

The time spent in after-call work (ACW) — including categorizing and summarizing the call, updating systems, and taking follow-up actions — impacts average handle time, call waiting times, customer satisfaction, costs, agent productivity, and agent satisfaction.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. This means training employees, redesigning systems, establishing internal communication channels and aligning rewards with the achievement of set goals. Monitor the System and Make Improvements.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

Comm100

APRIL 27, 2020

The good news is that there are lots of ways that companies can structure their teams and set up their customer service systems to meet customer demands and properly allocate their workforce. So, what makes this different from normal routing systems? This blog post is a snippet from our eBook, Mastering Omnichannel CX.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

BlueVenn

APRIL 3, 2018

Our new eBook, A Marketer’s Guide to Customer Data Platforms , is here to clear up some of this confusion by delving into precisely what a Customer Data Platform (CDP) is and why it’s vital for marketers to recognize the differences between them and other forms of data solutions.

Data 49

Data System eBook Management 49

TechSee

MARCH 5, 2019

The video element is integrated into the existing workflow, in sync with existing systems, resulting in significantly shorter and more straightforward insurance claims processing that delivers real value to P&L insurers. Insurance Claims Processing through Computer Vision – the eBook.

Insurance 95

Insurance eBook Self Service Travel 95

Uniphore

JUNE 10, 2021

By automating common yet time-consuming, tasks companies can make their existing systems work smarter–no codes required. Download eBook. More than a third of people we polled during our webinar, Ask Me Anything About Agent Assist, said that their agents still relied on manual knowledge management systems.

Call Center 246

Call Center Self Service Contact Center Case Study 246

TeamSupport

JUNE 29, 2018

A ticketing system is an ideal solution for triaging issues among the help desk team and can assist in resolving concerns quickly. If you feel that the effectiveness of your help desk isn’t what it should be, and the user experience of your customers is being affected, it may be time to consider a totally new help desk ticketing system.

System 40

System Self Service Transportation eBook 40

Uniphore

AUGUST 6, 2021

Download eBook. Our own research revealed that inadequate systems and processes were among the most popular concerns agents discussed on social media. And with agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore. The New Normal.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Comm100

JUNE 24, 2020

Cloud-based providers have direct control and autonomy over the security systems used to secure servers. Download this free eBook below to learn how to choose the best digital omnichannel vendor for your needs and how to implement a program that will generate ROI. Security and Uptime. Download Now.

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

Daniel Group

APRIL 23, 2021

Get our Ebook! In this eBook we’ll explore some of the most common mistakes B2B companies make when designing and executing customer feedback programs. Download our Ebook. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Selling a backhoe is nothing like selling a toothbrush.

Feedback 124

Feedback Net Promoter Score B2C B2B 124

ClientSuccess

JANUARY 24, 2023

Also included here is the ClientSuccess SuccessScore—our customer success health scoring framework that allows you to bring in customer data from multiple customer systems to build a weighted health score.

Metrics 89

Metrics NPS eBook Customer Success 89

Comm100

JANUARY 5, 2022

It’s also important to find a live chat provider that offers high availability – look out for live chat software that is able to provide uptime even when during scheduled maintenance periods or unexpected system downtime to make sure your connection isn’t interrupted. High security standards . Read this guide to do this for live chat.

Government 192

Government CRM eBook Software 192

Calabrio

JUNE 27, 2017

In the contact center, it’s your job to respond to customer queries in a timely manner – and we believe that your contact center systems providers should do the same for you. The WFO space has been traditionally characterized by high-cost systems accompanied by poor service. That’s why we’ve created this TCO ebook.

eBook 113

eBook Contact Center Competitive Advantage Analysis 113

Comm100

NOVEMBER 10, 2020

Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. If you prefer a reseller or systems integrator relationship, we would be happy to discuss that as well. Now that we’ve clarified what it is, let’s dig into the key benefits of white-label live chat software.

eBook 130

eBook Automotive Software Healthcare 130

Comm100

NOVEMBER 30, 2017

Luckily, implementing a live chat system on your website is often pretty simple. But what do you need to do to prepare your agents to use the system? You could simply give technical training on the new system, then let your agents loose. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Training 102

Training Customer Service eBook Tips 102

Experience Matters

APRIL 24, 2015

Here the five most popular posts: Free eBook: The 6 Laws Of Customer Experience (July 2008). Although this eBook was published more than five years ago, it is the most popular content over the previous five years. This eBook has been translated into many languages and downloaded by over 100,000 people across multiple sites.

Customer Journeys 120

Customer Journeys Net Promoter Score eBook NPS 120

Calabrio

JUNE 27, 2017

In the contact center, it’s your job to respond to customer queries in a timely manner – and we believe that your contact center systems providers should do the same for you. The WFO space has been traditionally characterized by high-cost systems accompanied by poor service. That’s why we’ve created this TCO ebook.

eBook 100

eBook Contact Center Competitive Advantage Analysis 100

Calabrio

JUNE 27, 2017

In the contact center, it’s your job to respond to customer queries in a timely manner – and we believe that your contact center systems providers should do the same for you. The WFO space has been traditionally characterized by high-cost systems accompanied by poor service. That’s why we’ve created this TCO ebook.

eBook 100

eBook Contact Center Competitive Advantage Analysis 100

Alliance by IFS

SEPTEMBER 25, 2019

Yet many companies spend up to 75% of their IT budgets on legacy systems that don’t help them deliver quicker or better service. As companies continue to expend their budgets on costly IT systems that don’t meet their performance needs, they simply fail to compete in today’s continuously changing service industry.

eBook 70

eBook System Meeting Connections 70

Beyond Philosophy

MARCH 14, 2024

Another reason is that the team has poor communication systems. Get access to your free ebook here , and why not tell a friend? Others find themselves on the road to Abilene because they don’t want to suffer the consequences of rocking the boat, from being labeled as a negative team member to getting sacked. That’s the bad news.

Leadership 78

Leadership Conference Groups eBook 78

TechSee

DECEMBER 17, 2019

Implement a notification system to alert customers to outages or to provide other critical information. Texting, messaging, and robocall systems are all good options for ensuring that customers are well informed. Make sure all systems are go before rolling them out to customers. Create efficient processes. Next steps.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

Lithium

AUGUST 12, 2021

In our new ebook, From team to COE: Why CX teams struggle , and how to fix it , we provide actionable steps for how CX leaders can overcome the top three internal obstacles to create a unified view of the customer, drive cross-departmental action and connect CX program outcomes to ROI.

Average Handle Time 52

Average Handle Time How To eBook Contact Center 52

ClientSuccess

JULY 20, 2022

All customer success organizations leverage some sort of feedback system through surveys, NPS, or Customer Health Scoring. eBook: 3 Steps To Putting Your Customer First This Year. Implement a regular feedback (aka survey) schedule and stick to it: . Toolkit: Customer Journey Toolkit. appeared first on ClientSuccess.

Feedback 89

Feedback How To eBook Tips 89

Comm100

DECEMBER 8, 2020

But a good live chat system isn’t restricted to messaging. Take a look at our helpful eBook – The Live Chat Buyer’s Guide: What to Look for and How to Ask. Free eBook. If you ask 100 people what live chat is, 99 will explain how agents and customers can type messages to one another, just like instant messaging.

Software 130

Software Video eBook Interaction 130

Inbenta

NOVEMBER 21, 2022

Read also: Ebook – Building Chatbots Without Training with Neuro-Symbolic AI. A chatbot might be able to formulate an answer in different ways, but it will never be able to say yes or no unless that information is stored in a system it has access to. Why do many chatbots and Conversational AI solutions fail to provide answers?

Self Service 98

Self Service Chatbots eBook Training 98

Comm100

SEPTEMBER 10, 2020

In order to keep email exchanges low, firstly you need a ticketing system. A ticketing system allows you to manage any conversation that needs follow-up, helping you to track the journey of each customer conversation until resolution. Service Level Agreements. Tagging and filtering. Make omnichannel customer support your bedrock.

Omni-Channel 130

Omni-Channel Social Media System Report 130

Comm100

SEPTEMBER 10, 2020

In order to keep email exchanges low, firstly you need a ticketing system. A ticketing system allows you to manage any conversation that needs follow-up, helping you to track the journey of each customer conversation until resolution. Service Level Agreements . Tagging and filtering . Make omnichannel customer support your bedrock .

Omni-Channel 130

Omni-Channel Social Media System Report 130

Gainsight

APRIL 4, 2023

Previously, their TAM organization operated out of several systems. This required users to swivel between systems and led to complaints about inconsistent information between systems. Leadership also observed the system fatigue that resulted from employees having to administer processes among all of the tools.

Management 52

Management Leadership Customer Centricity eBook 52

ClientSuccess

JANUARY 5, 2022

Advise the new resource to go through your internal project management systems, review all documents and contracts, and even Google the customer to learn more about their business value prop and customers. . Step 6: Update all systems. eBook: CSM from the Trenches: Implementing Customer Success. Step 3: Do the research .

Customer Journeys 68

Customer Journeys eBook Leadership System 68

Interactions

MARCH 11, 2022

Not to mention, without integrated backend systems, the customer may have completely different experiences with different functions of the company. To learn more about how technology can support the entire customer experience, see our eBook about implementing technology with a solutions-oriented approach.

Customer Experience 106

Customer Experience Customer Service Customer Journeys eBook 106