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The State of the Shopping Apps Report for 2022

Lumoa

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Our shopping apps performance report includes. Download the full shopping apps report to find out why.

Report 208
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3 Factors to Consider if You Have a CX Incentives Program

InMoment XI

However, there are actually quite a few factors that organizations need to look at while weighing an incentives program, not the least of which is ensuring that such programs aren’t subject to abuse or distortion ( check out this eBook to read about the cons of incentivizing your CX program). Let’s go through them! The Next Step.

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Dashboard and Reporting Techniques to Visually Communicate Complex Data

InMoment XI

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.

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Dashboard and Reporting Techniques to Visually Communicate Complex Data

InMoment XI

Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

With some customers reporting that they would pay up to 3x more for a better experience, it’s time to move beyond the status quo and level up your CX. That’s why we wrote this eBook. Download the eBook and get started with impactful, integrated CX today.

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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

This approach not only equips brands with insights into issues that customers might not have formally reported but also empowers employees to proactively drive Experience Improvement (XI) initiatives. Click here to learn even more about these processes in our full-length contact center eBook.

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The 2019 Complete Guide to Influencer Marketing eBook

NetBase

If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! In the report , we share lots of stats and facts around the extensive power of influencers, including: Why you need multiple influencers for your brand. Are they correct?

eBook 55
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Digitizing Logistics: Harness the Power of Data in 4 Steps

In this eBook, you’ll learn how to identify and target your ideal prospects — when they’re most receptive to hearing your message — using different types of data. Reviewing, reporting, and refining for better results. Entering a new demand gen position in a volatile market is nerve-wracking. That’s where your data comes in.

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Why B2B Contact and Account Data Management Is Critical to Your ROI

Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. Download this eBook and gain an understanding of the impact of data management on your company’s ROI. You'll learn about: The true cost of bad (and good) data.

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ABCs of Data Normalization for B2B Marketers

However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. In this eBook, we’ll break down the ins and outs of data normalization and review why it’s so critical for your marketing strategies and goals! Data normalization. Why is this so essential?

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4 Steps to Developing Your Customer Care Strategy

In a recent research report on Customer Effort, Interactions found that customers simply aren’t willing to spend a lot of time getting their issues resolved. This eBook outlines 4 steps that address the major points you need to consider when building a customer care roadmap.