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Free eBook: The 6 Laws Of Customer Experience

Experience Matters

This is an update to the original eBook that was published in 2008. So enjoy the updated eBook: The 6 Laws Of Customer Experience: The Fundamental Truths That Define How Organizations Treat Customers Just like the three laws that govern all of physics, there are a set of fundamental truths about how customer experience operates.

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Forward To New eBook on Customer Success

Kerry Bodine

This is my forward to Guy Nirpaz’ s new eBook on customer success, Farm Don’t Hunt , available today on Amazon. Specifically, they’ve neglected those touchpoints and interactions that come after the point of sale. The disciplines of marketing and sales have traditionally owned a controlling stake in building customer relationships.

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How to Create Winning CX Surveys for Bank Customers

InMoment XI

These surveys can be tuned to both in-person interactions and online banking. Though transactional surveys are of a smaller scale than relationship ones, they’re also much more specific, which is great when you’re trying to get into the details of individual interactions. Interested in learning more on how to do all that?

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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

Improve Contact Center Experience Step #3: Engage and Enable Employees While it’s not uncommon for brands to provide training for their employees in customer interactions, organizations can unlock even greater potential by actively encouraging their staff to share their unique perspectives on customer problems.

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How Mature Are Your Digital Experiences? A Step-by-Step Guide to Improved CX

As digital channels dominate customer interactions, experiences are critical to get right. That’s why we wrote this eBook. Download the eBook and get started with impactful, integrated CX today.

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Improving Student Engagement – Why Phone Support is Dead

Comm100

If you want a more in-depth look into how digital communication can improve student engagement, take a look at our new eBook. Get ebook now. Free eBook. Unlike phone support that requires calls be passed from one agent to another, live chat allows for a much more seamless customer and agent interaction. Comm100 eBook.

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Three Key Challenges Healthcare CX Leaders Face Today

Uniphore

With more patient and member interactions happening remotely, the pressure to deliver a seamless digital experience is all too real. The same technology can also streamline live interactions, eliminating redundancies—like having to repeat information to agents—and automating compliance, privacy and follow-up actions. Compromised trust.

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4 Steps to Developing Your Customer Care Strategy

In a recent research report on Customer Effort, Interactions found that customers simply aren’t willing to spend a lot of time getting their issues resolved. This eBook outlines 4 steps that address the major points you need to consider when building a customer care roadmap.

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3 Important Things A Chatbot Can’t Do (But an IVA Can)

Download this Interactions LLC eBook to learn more about chatbots and how to select automated customer care technology for your company. Chatbots are becoming increasingly popular, but it’s important to remember that they’re only as smart as the technology behind them.

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How to Leverage Quality Management to Transform the Customer Experience

Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center.

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How to Make Every Survey a Top Customer Experience!

Surveys are an important part of your customer experience, which mean they require the same level of strategy, planning, design, and management that you apply to your most important customer journeys and interactions. Download this eBook and watch your surveys boost your overall customer experience!

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9 Award-Winning Customer Advocacy Success Stories

Influitive's annual BAMMIES - Best Advocate Marketing Awards - eBook has been read by 2,000+ savvy B2B marketers and business leaders. How ADP mobilized 251 customers to participate in interactive interviews. These 9 short, easy-to-read success stories will teach you new strategies to mobilize your advocate community to drive ROI.