Uniphore

JUNE 10, 2021

0% Security issues with Agents at Home. Drive Agent Satisfaction to Drive Customer Loyalty. Did you know: 56 percent of agents reported planning to quit in the future? Getting the employee experience right is essential to developing and retaining top talent. Educating, engaging and empowering employees.

Call Center 246

Call Center Self Service Contact Center Case Study 246

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . As customers have come to expect and even prefer do-it-yourself, online self-service options, businesses have embraced new technologies and trends to optimize the digital service experience. Employee Experience. What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Interactions

JANUARY 16, 2020

As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. To truly succeed at digital transformation, businesses must consider the three pillars of digital experience: . customer experience. agent/employee experience. Our advice?

Customer Journeys 87

Customer Journeys Virtual Agent eBook System 87

Interactions

JANUARY 16, 2020

As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience. To truly succeed at digital transformation, businesses must consider the three pillars of digital experience: . customer experience. agent/employee experience. Our advice?

Customer Journeys 62

Customer Journeys Virtual Agent eBook System 62