Remote visual support assistance to optimize your field operations
Curious to learn how ViiBE can help your business?
How to assist customers faster?
Remote customer support with real-time ViiBE Call decreases unnecessary displacements and increases the First Call Fix rate.
How to complete more work orders with less time?
Remote visual support connects your field workers with experts in the office for immediate real-time technical support.
How to prove compliance with industry standards?
Video recordings of support sessions serve as documented proof of problem resolution in accordance with legislative regulation and industry standards.
How to share data with no limit in size?
Asynchronous collaboration mode permits sharing media files of all types with no limit in size overcoming the limitations of emails and phone calls.
Visual support built for and with operational and field teams
Video
Gain an immersive view of the incident using the caller’s front or the back camera.
Annotations
Annotate pictures, images, or documents with arrows or shapes to facilitate communication.
Pictures
In one click, take and share high-quality pictures, regardless of the quality of the connection.
Integrated Viibe with
Transform the way you collaborate and seamlessly integrate visual support into pre-existing workflows.
Many benefits of visual support
- Decrease displacements
- Optimize internal sharing of business knowledge
- Develop the autonomy of your technicians in the field
- Increase first-time fix rate
- Quick video calls for customer-expert connections
- Share anomaly videos for product improvement
- Reduce C02 emissions
- Improve your CSR strategy
Ready to implement remote visual support?
Our team is ready to provide you with a full demo of our solution.
