InMoment XI

MARCH 10, 2022

Once you’ve completed the design legwork and gathered this ultra-pertinent data, how best can you scour it for actionable insights and meaningfully transform your brand in a way customers will appreciate?

How To 493

How To Social Media Survey Data 493

GetFeedback

MAY 13, 2020

The CX charter is a concise document that defines roles, responsibilities, timelines, and outcomes for your cross-functional CX program.

How To 459

How To 459

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. There’s a need to find a scalable, reliable, and cost-effective solution to translate documents while retaining the original document formatting. It also uses the open-source Java library Apache PDFBox to create PDF documents.

How To 75

How To Healthcare Policies Examples 75

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

Analysis 78

Analysis Comparison Travel Retail 78

AWS Machine Learning

MARCH 31, 2023

Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. For more information, refer to Intelligent document processing with AWS AI services: Part 1.

Insurance 71

Insurance Training Financial How To 71

AWS Machine Learning

OCTOBER 12, 2022

A massive amount of business documents are processed daily across industries. Many of these documents are paper-based, scanned into your system as images, or in an unstructured format like PDF. Each company may apply unique rules associated with its business background while processing these documents.

Effort Score 88

Effort Score Data Customers How To 88

AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Solution overview Document validation is a critical type of input for mortgage fraud decisions.

Analysis 76

Analysis Financial Training How To 76

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 80

Banking e-support Training Effort Score 80

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

Insurance 86

Insurance Examples Travel Banking 86

AWS Machine Learning

NOVEMBER 27, 2022

In this post, we provide an example of how to use Amazon Kendra tabular search. For newer documents, Amazon Kendra tabular search will work by default. For existing HTML pages that contain tables, you can either update the document and sync (if you only have a few documents), or reach out to AWS Support.

Travel 84

Travel User Experience Data Innovation 84

AWS Machine Learning

NOVEMBER 2, 2022

Intelligent document processing (IDP) has seen widespread adoption across enterprise and government organizations. IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. The following diagram shows the document processing flow. billion in 2022.

Data 78

Data Resources Government System 78

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. Insurance customers can automate this process using AWS AI services to automate the document processing pipeline for claims processing. Part 2: Data enrichment and insights.

Insurance 89

Insurance Industry Analytics Data 89

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 2: Data enrichment and insights.

Insurance 82

Insurance Analytics Industry e-support 82

CSM Magazine

FEBRUARY 18, 2022

A process server makes sure that the subject receives the legal documents in a timely manner, and you get done with the court proceedings in the most hassle-free way. If you want to speed up your litigation procedures without extra cost and stress, hiring a process server will be your best bet. Read on to learn!

How To 52

How To Communication Course Examples 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Metrics 78

Metrics Training Healthcare Data 78

GetFeedback

OCTOBER 14, 2019

How can companies overcome traditional issues with customer experience while still moving in the right direction toward CX excellence? In this post, we’ll explore the top four traps most organizations fall into, and how to overcome them. How to fix it? How to fix it? Outdated documentation. Data accessibility.

Customer Experience 220

Customer Experience How To Knowledge Base Metrics 220

BlueOcean

OCTOBER 17, 2023

However, require it too late, and vendors will be scrambling to fill the gaps, documenting their activities and initiatives they’ve been doing all along. The post ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts appeared first on Blue Ocean. We’re focused on raising those scores to Gold and A within the next 18 months.)

How To 177

How To Government Guidelines Effort Score 177

Optimove

NOVEMBER 8, 2020

This document is unavailable. The document you are looking for is unavailable. DIY Hack: How to Calculate Customer Lifetime Value. How to Build Your Customer Model. How to Keep Your First-Time Customers Coming Back. How to Keep Your First-Time Customers Coming Back. Buyer’s Guide to Customer Data Platforms.

Multi-Channel 40

Multi-Channel B2C Retail CRM 40

Ecrion

FEBRUARY 28, 2019

The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Your company needs a certain number of templates in order to create dynamic documents.

Software 62

Software Fashion eBook System 62

Ecrion

MAY 27, 2020

The second infographic in our “Know your documents” series walks you through the features of on-demand customer communications. With this type of document automation, you can generate personalized communications upon request at ease! The post Know Your Documents – Part 2 – On-Demand [Infographic] appeared first on Ecrion.

Infographics 52

Infographics Software Communication How To 52

Kayako

APRIL 21, 2016

By creating documented procedures for them, you can build this trust and achieve consistent results. If the agent had documented procedures to follow, this simply would not have happened. What are documented procedures? Documented procedures (simply put) are documents that everyone in your company has access to.

Handbook 120

Handbook Guidelines Policies System 120

AWS Machine Learning

AUGUST 25, 2022

We have seen increased adoption of ML for multi-lingual data and document processing workloads. In this post, we demonstrate how to incorporate Amazon Translate’s Active Custom Translation (ACT) feature. Any corrections are used to update the translated document and also added to a customization dictionary.

Insurance 69

Insurance Policies Data Resources 69

CSM Magazine

MAY 19, 2020

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working.

Tips 52

Tips Customer Service Customer Service Representative Call Center 52

Kayako

MAY 25, 2017

Here we look at some of the common support requests you’re likely to receive, the best way to respond to them, and how to create evergreen resources to make it easier for others in your team. You can read a bit more about how to get that setup here:[link]. There’s some information on how to add additional users here:[link].

How To 281

How To Customers Examples Tools 281

AWS Machine Learning

APRIL 8, 2024

In this post, we explore how to harness the power of LlamaIndex , Llama 2-70B-Chat , and LangChain to build powerful Q&A applications. LlamaIndex is specifically designed and optimized for building search and retrieval applications, such as RAG, because it provides a simple interface for querying LLMs and retrieving relevant documents.

Knowledge Base 104

Knowledge Base Tools Data Training 104

AWS Machine Learning

MARCH 26, 2024

In this post, we show how to automate the accounts payable process using Amazon Textract for data extraction. It starts with a document capture stage to securely collect and store scanned invoices and receipts. Approved and rejected documents go to their respective folders within the Amazon Simple Storage Service (Amazon S3) bucket.

Analytics 97

Analytics Financial Multi-Channel Resources 97

AWS Machine Learning

APRIL 8, 2024

However, in many situations, you may need to retrieve documents created in a defined period or tagged with certain categories. To refine the search results, you can filter based on document metadata to improve retrieval accuracy, which in turn leads to more relevant FM generations aligned with your interests.

Knowledge Base 111

Knowledge Base Strategy Examples Meeting 111

BirdEye

DECEMBER 25, 2023

We will show you step-by-step instructions on how to claim unofficial Facebook pages. 7 easy steps on how to claim an unofficial Facebook Page How do I claim an unofficial Facebook page when the ‘Is this your business’ button is missing? If you’re a Birdeye customer, here’s how to claim your Business Facebook page.

How To 59

How To Social Media Report Management 59

SAP Customer Experience

NOVEMBER 15, 2023

Introduction The goal of this article is to provide documentations needed when upgrading Swagger SAP Commerce to version 2211. SAP best practices recommends to use swaggerintegration extension to automate the API documentation process and provide Swagger UI for your web services.

How To 64

How To Customer Experience Customers 64

AWS Machine Learning

JULY 8, 2022

OCR has been widely used in various scenarios, such as document electronization and identity authentication. Because OCR can greatly reduce the manual effort to register key information and serve as an entry step for understanding large volumes of documents, an accurate OCR system plays a crucial role in the era of digital transformation.

Training 86

Training Data System Management 86

AWS Machine Learning

DECEMBER 14, 2023

To train a custom model, you first prepare training data by manually annotating entities in documents. To reduce the effort of preparing training data, we built a pre-labeling tool using AWS Step Functions that automatically pre-annotates documents by using existing tabular entity data.

Banking 98

Banking Effort Score Training Tools 98

Ecrion

NOVEMBER 21, 2019

Nothing lets you get the most out of your CRM like a reliable Salesforce document generator. To learn more about this software and how it can serve you in your business endeavors, consider the points below. Why You Need a Salesforce Document Generator. It Serves as a Compass For Your Sales Team.

CRM 50

CRM Software Sales Customer Relationship Management 50

SAP Customer Experience

NOVEMBER 17, 2023

Introduction The goal of this article is to provide documentations needed when upgrading Swagger SAP Commerce to version 2211. SAP best practices recommends to use swaggerintegration extension to automate the API documentation process and provide Swagger UI for your web services.

How To 57

How To Customer Experience Customers 57

Totango

DECEMBER 1, 2021

As we unpack the elements of an agile CS strategy, we’ll highlight how to leverage the right CS technology can help you implement agility. An agile approach to CS management can be broken down into seven steps: Document your client’s requirements. Define how to measure success. Document Your Client’s Requirements.

Innovation 96

Innovation Customer Success Customer Journeys How To 96

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock automates synchronization of your data with your vector store, including diffing the data when it’s updated, document loading, and chunking, as well as semantic embedding. It then employs a language model to generate a response by considering both the retrieved documents and the original query.

Knowledge Base 120

Knowledge Base Study Healthcare Travel 120

BirdEye

OCTOBER 31, 2023

In this article, you’ll learn what a Google My Business login is, how to troubleshoot login issues, and more. How to create a Google Business Profile login How to log into your Google Business Profile Help — I can’t remember my Google Business login! Click Finish. The Google My Business app is no longer available.

How To 111

How To Guidelines Tips Management 111