Request Demo Survey

Optimove

Within a few months of deploying Optimove, Adore Me measured a 15% increase in campaign-generated revenue, a 22% increase in average order amount and 2.3X The post Request Demo Survey appeared first on Optimove Opportunists? Maybe, But Here’s a Tour on Us.

DUPE Request Demo

Optimove

Within a few months of deploying Optimove, Adore Me measured a 15% increase in campaign-generated revenue, a 22% increase in average order amount and 2.3X The post DUPE Request Demo appeared first on Optimove Get a personalized tour of Optimove. Discover Optimove’s. Relationship Marketing Hub.

Measuring Uplift

Optimove

Optimove can help you accurately measure the exact impact your efforts are having on the most important metrics. Schedule a one-on-one demo with one of our relationship marketing experts to talk about: Why email metrics are only telling you a really small part of the story.

Smarter Demos: Turn Your Customers into Brand Ambassadors

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 12th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Measuring Uplift

Optimove

Measuring Your Retention Efforts Uplift. However, it’s critical to measure for your ongoing optimization. Get a personalized demo and discover how Optimove can help you accurately measure your marketing campaigns uplift. How Optimove can help you measure your uplift.

How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Types of product demos.

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Influencer Marketing Metrics for Measuring ROI

NetBase

Measuring influencer marketing success requires a particular set of skills – skills that go beyond typical ROI savvy, to criteria that specifically relates to influencers. And what’s the measure? The post Influencer Marketing Metrics for Measuring ROI appeared first on NetBase.

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How Your Customers Measure You

Clarabridge

Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? Do you understand how your customers measure you? Measurement Motivation. Robust and routine measurement of the customer experience is to be applauded.

Customer Experience Measurement: Which Metrics Should You Focus On?

Chattermill

Customer Experience Measurement: Which Metrics Should You Focus On? In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience. So it’s crucial you measure what matters. Other metrics to measure.

How Your Customers Measure You

Clarabridge

Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? Do you understand how your customers measure you? Measurement Motivation. Robust and routine measurement of the customer experience is to be applauded.

Measuring Awareness on Instagram Once The Likes Are Gone

NetBase

And measuring awareness on Instagram once the likes are gone is a real concern for businesses – and influencers. Brands are hurt when relying on “likes” or an eyeball estimation of positive/negative comments to measure impact. Who Measures Brand Awareness with Likes Anyway?

Measuring Awareness on Instagram Once The Likes Are Gone

NetBase

And measuring awareness on Instagram once the likes are gone is a real concern for businesses – and influencers. Brands are hurt when relying on “likes” or an eyeball estimation of positive/negative comments to measure impact. Who Measures Brand Awareness with Likes Anyway?

Customer Success Metrics—4 Categories to Measure Customer Success Performance

ClientSuccess

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. Then, measure the adoption of those features/feature sets.

How to Measure Social Analytics ROI

NetBase

It’s impossible to grow without stopping to measure your efforts along the way. ROI isn’t a singular thing all brands measure equally. So before you can measure anything, you have to determine what you want to measure – and why. How to Measure Social Analytics ROI.

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How Liquid Advertising Measures Live Events through Social Listening

NetBase

Learn how social listening allows Liquid Advertising to measure the success of their marketing campaigns at live conferences like Comic Con and E3. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].

How GoDaddy Measure Brand Sentiment during the 2018 ESPYs

NetBase

Request a Free Demo: [link]. The post How <strong>GoDaddy</strong> Measure Brand Sentiment during the 2018 ESPYs appeared first on NetBase

4 Ways to Measure Churn & Retention – Part 1

ClientSuccess

In the business of SaaS, churn, retention, and revenue are critical factors in measuring many other key aspects of business such as annual recurring revenue (ARR), monthly recurring revenue (MRR), and even projected growth rate. Churn, Retention, Revenue.

Part 2: How to Measure the Effectiveness of a Customer Health Model

Totango

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. Measure the health model with empirical data.

Relationship vs Transactional Surveys for Measuring the Customer Experience

delighted

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

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Part 2: How to Measure the Effectiveness of a Customer Health Model

Totango

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. Measure the health model with empirical data.

4 Ways to Measure Churn & Retention – Part 2

ClientSuccess

Without measurements, customer success leaders would be at a loss for how to determine the health of a business. Blog Posts: 4 Ways to Measure Churn & Retention – Part 1. The post 4 Ways to Measure Churn & Retention – Part 2 appeared first on ClientSuccess.

Social Media ROI – Why You Need it and How to Measure it

NetBase

In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring. These are things you can measure – and use to set new goals. Reach out for a one-on-one demo!

Getting to the “Why” of CX Design: Measuring Effort to Drive Change

Clarabridge

The challenge historically, though, is that why has been difficult to measure leading many to fall back into the comforts of reporting on what. If you’d like to see this in action, you can see a demo in this webinar.

Relationship vs Transactional Surveys for Measuring the Customer Experience

delighted

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

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The Best Instagram Analytics Tools

Brandwatch CX

Simply Measured. Simply Measured offer a free Instagram report in exchange for following their Twitter account, and the level of detail on the report makes that a great deal. Measuring beyond the basics. Marketing community management measurement social media

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A Look Back at Dreamforce 2018

GetFeedback

It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. Megan Burton and Kelly Spillson from the Salesforce Customer Success Team talked about measuring customer service with GetFeedback for Service Cloud.

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AI in Contact Centers – IT Gets the Driver Seat

NICE inContact

In addition to a demo that shows features, look for details on how it impact business outcomes. Measure AI success meticulously. Measuring success is critical as you roll out AI in your contact centers.

A Day in the life of a Member Experience/CX Champion

CloudCherry

She has been leading member experience for over 15 years, and brings a wealth of knowledge on Org Alignment and implementing CEM to measure experience. Request a demo. Who doesn’t want to be a Champion? The best place to start? Learn from one.

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Introducing GetFeedback for Field Service Lightning

GetFeedback

With GetFeedback for Field Service Lightning, you can measure customer satisfaction at any touchpoint and in any scenario. . Check out the AppExchange or contact us for a quick demo.

A CX Snapshot: 2019 Insights from B2B Organizations

CloudCherry

The survey questions were asked regarding where organizations stood on four core CX capabilities: business case development for CX, customer success management, CX measurement, and insights development. Request a demo. Photo by Austin Distel. Photo by Ambrose Chua.

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Customer Experience Management: Are You Optimizing CX Journeys?

Upstream Works

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey.

Successful CX is a Company Wide Initiative – Drive Meaningful Improvements in 2019

NICE inContact

And the final score of a single game isn’t the only measure of success – it’s about executing for the entire season to take home the League Title. Call the plays you need, when you need them (execute and measure results). So, schedule your personal demo and be sure to plan on attending our can’t-miss speaking session that will help your organisation drive meaningful CX improvements in 2019 with the right game plan!

The Most Important Customer Success KPIs You Should Be Tracking

Totango

So, let’s take an in-depth look at the KPIs that can help you measure the efficacy of customer success initiatives and how you can leverage them to provide a better customer experience. This metric is about measuring how well your product meets customer expectations.

10 Surveys for Actionable Data

GetFeedback

Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality. For instance, ask which types of content they prefer or if they’re ready for a demo.

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IVR Custom Integration for a Multinational Communications Corporation: A Case Study

BlueOcean

With development and testing from both a back-end and front-end perspective completed, Blue Ocean launched live demos with the client to ensure all objectives were met. We measure “How would the customer rate the service experience?” The Client.

Voice of the Customer (VoC) Feedback: Everything You Need to Know

GetFeedback

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Measuring improvements. At a minimum, every company should measure and trend key customer experience metrics such as NPS, CES, and CSAT. However, the broad scope of VoC programs makes it harder to measure. All of these goals can be measured for improvement.

3 Tips to Onboard Your CSM and Speed Up Their Time to Value

ChurnZero

Tip 2: Introduce Your Product Early (Demo, Demo, Demo!). Likewise, consider having your new CSM sit in on demos. Sitting in on demos by Sales or Customer Success will expose your CSM to common objections and questions that they may encounter.

Ready to Tackle Customer Churn? Here’s How.

Wootric CX Blog

Other measurable ways for customer churn include: Number of customers dropped. Many software companies have adopted CES to measure the ease of getting started with your company or product. Try offering free trainings, webinars, video tutorials, and product demos.

Building a CX Dashboard

CX Accelerator

Finally, they will also want to see the key Outcome metrics which measure what action customers took as a result of their perceptions. If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation.

How Conill Used NetBase to Drive Toyota’s FIFA World Cup Campaign Across Latin Audiences

NetBase

Conill’s favorite result of the campaign was working with the NetBase platform to measure share of voice and the overall sentiment of their US campaign in both English and Spanish. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].