Request Demo Survey

Optimove

Within a few months of deploying Optimove, Adore Me measured a 15% increase in campaign-generated revenue, a 22% increase in average order amount and 2.3X The post Request Demo Survey appeared first on Optimove Opportunists? Maybe, But Here’s a Tour on Us.

DUPE Request Demo

Optimove

Within a few months of deploying Optimove, Adore Me measured a 15% increase in campaign-generated revenue, a 22% increase in average order amount and 2.3X The post DUPE Request Demo appeared first on Optimove Get a personalized tour of Optimove. Discover Optimove’s. Relationship Marketing Hub.

Measuring Uplift

Optimove

Optimove can help you accurately measure the exact impact your efforts are having on the most important metrics. Schedule a one-on-one demo with one of our relationship marketing experts to talk about: Why email metrics are only telling you a really small part of the story.

Smarter Demos: Turn Your Customers into Brand Ambassadors

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 12th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Measuring Uplift

Optimove

Measuring Your Retention Efforts Uplift. However, it’s critical to measure for your ongoing optimization. Get a personalized demo and discover how Optimove can help you accurately measure your marketing campaigns uplift. How Optimove can help you measure your uplift.

How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Types of product demos.

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Influencer Marketing Metrics for Measuring ROI

NetBase

Measuring influencer marketing success requires a particular set of skills – skills that go beyond typical ROI savvy, to criteria that specifically relates to influencers. And what’s the measure? The post Influencer Marketing Metrics for Measuring ROI appeared first on NetBase.

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How Your Customers Measure You

Clarabridge

Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? Do you understand how your customers measure you? Measurement Motivation. Robust and routine measurement of the customer experience is to be applauded.

How Your Customers Measure You

Clarabridge

Are you measuring for your benefit or are you genuinely looking for ways to stay ahead by improving the customer experience? Do you understand how your customers measure you? Measurement Motivation. Robust and routine measurement of the customer experience is to be applauded.

Customer Experience Measurement: Which Metrics Should You Focus On?

Chattermill

Customer Experience Measurement: Which Metrics Should You Focus On? In this article, we'll guide you through the various customer experience metrics and how best to measure and optimise your customer experience. So it’s crucial you measure what matters. Other metrics to measure.

Customer Success Metrics—4 Categories to Measure Customer Success Performance

ClientSuccess

Over the next month, I will be writing about the customer success metrics that top organizations use to measure the performance of their customer success strategies and team execution. Then, measure the adoption of those features/feature sets.

How to Measure Social Analytics ROI

NetBase

It’s impossible to grow without stopping to measure your efforts along the way. ROI isn’t a singular thing all brands measure equally. So before you can measure anything, you have to determine what you want to measure – and why. How to Measure Social Analytics ROI.

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How Liquid Advertising Measures Live Events through Social Listening

NetBase

Learn how social listening allows Liquid Advertising to measure the success of their marketing campaigns at live conferences like Comic Con and E3. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].

How GoDaddy Measure Brand Sentiment during the 2018 ESPYs

NetBase

Request a Free Demo: [link]. The post How <strong>GoDaddy</strong> Measure Brand Sentiment during the 2018 ESPYs appeared first on NetBase

4 Ways to Measure Churn & Retention – Part 1

ClientSuccess

In the business of SaaS, churn, retention, and revenue are critical factors in measuring many other key aspects of business such as annual recurring revenue (ARR), monthly recurring revenue (MRR), and even projected growth rate. Churn, Retention, Revenue.

Part 2: How to Measure the Effectiveness of a Customer Health Model

Totango

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. Measure the health model with empirical data.

Relationship vs Transactional Surveys for Measuring the Customer Experience

delighted

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

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Part 2: How to Measure the Effectiveness of a Customer Health Model

Totango

In part 2 of our customer health webinar series, we tackled “How to Measure the Effectiveness of a Customer Health Model” and discussed a more advanced approach to customer health. Measure the health model with empirical data.

Social Media ROI – Why You Need it and How to Measure it

NetBase

In most, if not all, cases the problem is not social, but a disconnect in what you’re measuring. These are things you can measure – and use to set new goals. Reach out for a one-on-one demo!

4 Ways to Measure Churn & Retention – Part 2

ClientSuccess

Without measurements, customer success leaders would be at a loss for how to determine the health of a business. Blog Posts: 4 Ways to Measure Churn & Retention – Part 1. The post 4 Ways to Measure Churn & Retention – Part 2 appeared first on ClientSuccess.

Relationship vs Transactional Surveys for Measuring the Customer Experience

delighted

Relationship and transactional surveys measure your customer experience, whether that’s through Net Promoter Score (NPS), Customer Effort Score (CES), or Customer Satisfaction (CSAT) metrics, so that you can better understand the “why” behind customer engagement and loyalty. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

NPS 40

Getting to the “Why” of CX Design: Measuring Effort to Drive Change

Clarabridge

The challenge historically, though, is that why has been difficult to measure leading many to fall back into the comforts of reporting on what. If you’d like to see this in action, you can see a demo in this webinar.

The Best Instagram Analytics Tools

Brandwatch CX

Simply Measured. Simply Measured offer a free Instagram report in exchange for following their Twitter account, and the level of detail on the report makes that a great deal. Measuring beyond the basics. Marketing community management measurement social media

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A Look Back at Dreamforce 2018

GetFeedback

It was our biggest year yet—with 9 sessions, 3 booths, and a Demo Jam to boot. Megan Burton and Kelly Spillson from the Salesforce Customer Success Team talked about measuring customer service with GetFeedback for Service Cloud.

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Introducing GetFeedback for Field Service Lightning

GetFeedback

With GetFeedback for Field Service Lightning, you can measure customer satisfaction at any touchpoint and in any scenario. . Check out the AppExchange or contact us for a quick demo.

Successful CX is a Company Wide Initiative – Drive Meaningful Improvements in 2019

NICE inContact

And the final score of a single game isn’t the only measure of success – it’s about executing for the entire season to take home the League Title. Call the plays you need, when you need them (execute and measure results). So, schedule your personal demo and be sure to plan on attending our can’t-miss speaking session that will help your organisation drive meaningful CX improvements in 2019 with the right game plan!

Ready to Tackle Customer Churn? Here’s How.

Wootric CX Blog

Other measurable ways for customer churn include: Number of customers dropped. Many software companies have adopted CES to measure the ease of getting started with your company or product. Try offering free trainings, webinars, video tutorials, and product demos.

The Most Important Customer Success KPIs You Should Be Tracking

Totango

So, let’s take an in-depth look at the KPIs that can help you measure the efficacy of customer success initiatives and how you can leverage them to provide a better customer experience. This metric is about measuring how well your product meets customer expectations.

More Than Just Data: Why Actionable Insights Matter

CloudCherry

You can see your NPS or elements of your overall customer satisfaction (CSAT) score and other critical performance measures. Request a demo. Photo by Adam Le Sommer. Photo by Karla Vidal . There’s no question that customer experience (CX) is a data-driven discipline.

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The Guide to Evaluating Customer Experience Management Software

Wootric CX Blog

So, it’s time for you to start measuring and improving customer experience. An additional tip: Request a product demo and pay close attention to your conversation. These days, customer experience is really what makes great companies stand out from good ones.

Building a CX Dashboard

CX Accelerator

Finally, they will also want to see the key Outcome metrics which measure what action customers took as a result of their perceptions. If you’re running a CX program, you need a way of communicating your progress to your superiors and the broader organisation.

10 Surveys for Actionable Data

GetFeedback

Measuring key support metrics like Customer Effort or Customer Satisfaction can give you the data you need to improve service quality. For instance, ask which types of content they prefer or if they’re ready for a demo.

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Voice of the Customer (VoC) Feedback: Everything You Need to Know

GetFeedback

Companies need to capture feedback at every opportunity—everything from a sigh during a training session, to a question during a sales demo or a ticket to your support team, should be noted. Measuring improvements. At a minimum, every company should measure and trend key customer experience metrics such as NPS, CES, and CSAT. However, the broad scope of VoC programs makes it harder to measure. All of these goals can be measured for improvement.

Why Top Brands Choose Optimove’s CDP Over the Competition

Optimove

Autonomously providing actionable insights that drive measurable growth. Smartly orchestrating, measuring and optimizing personalized multi-channel campaigns. Sign up for your demo and discover why Staples, Family Dollar, lastminute.com and Sweaty Betty chose Optimove to power their customer journeys. Optimove helps us deliver the correct offers to correct customers' segments, improve our budget, and increase our objective measures.“. REQUEST DEMO.

Grow with Optimove’s Actionable Customer Data Platform

Optimove

Autonomously receive actionable insights that drive measurable growth. Smartly orchestrate, measure and optimize personalized multi-channel campaigns. Sign up for your demo and discover why Staples, Family Dollar, lastminute.com and Sweaty Betty chose Optimove to power their customer journeys. Optimove helps us deliver the correct offers to correct customers' segments, improve our budget, and increase our objective measures.“. REQUEST DEMO.

More Than Just Data: Why Actionable Insights Matter

CloudCherry

You can see your NPS or elements of your overall customer satisfaction (CSAT) score and other critical performance measures. Request a demo. Photo by Adam Le Sommer. Photo by Karla Vidal . There’s no question that customer experience (CX) is a data-driven discipline.

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How Conill Used NetBase to Drive Toyota’s FIFA World Cup Campaign Across Latin Audiences

NetBase

Conill’s favorite result of the campaign was working with the NetBase platform to measure share of voice and the overall sentiment of their US campaign in both English and Spanish. For more information about the NetBase Platform, visit www.netbase.com Request a Free Demo: [link].