Inbenta

FEBRUARY 1, 2024

RESOURCES Webinars Horizn Product Digital Demos Enhancing Your Customer Service with Interactive How-To Demos When customers can’t navigate your products or services, it can be frustrating. From how to log in to how to manage their account, customers can either call for support or struggle to figure it out themselves.

Interaction 52

Interaction Banking ROI Policies 52

Alliance by IFS

JANUARY 23, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software.

ROI 50

ROI Software Video Call Center 50

Comm100

AUGUST 10, 2022

It was launched so our agents can spend less time on simple queries, and more on the complicated and high-value queries.” – Denny Michaud, Customer Relations Manager, Canadian Blood Services. I honestly don’t know how we managed before our chatbot!” – Nicola Lomas, Live Chat Manager, HSS Hire. Increase support speed.

Chatbots 207

Chatbots Customer Service ROI Case Study 207

inQuba

MAY 23, 2022

Customer Journey Management is the process of discovering and optimizing your customers’ journeys as they interact with your brand, to improve customer experience and achieve positive business outcomes. To measure ROI and the impact of strategies, and fine-tune to further optimize. Is Journey Management really important?

Customer Journeys 98

Customer Journeys Omni-Channel Management Multi-Channel 98

InMoment XI

FEBRUARY 2, 2024

What’s particularly remarkable is that their expansive operation of over 600 locations and reviews is managed by a lean team of two. energy sector focused on how AI is revolutionizing how call center operations are managed and optimized, particularly in the processing and comprehension of call transcripts. Schedule a Demo Today

Hospitality 260

Hospitality Call Center Retail NPS 260

Gainsight

AUGUST 27, 2021

If you’re a product manager, you’re constantly being slammed by figures and opinions. We’ve picked out the best product management KPIs to track if you want to back decisions, focus priorities, secure buy-in, and prove product ROI. Why do product managers need to track performance KPIs? You don’t have to panic.

Net Promoter Score 52

Net Promoter Score Management NPS ROI 52

Ecrion

JANUARY 12, 2021

If you are looking to boost your business and increase your ROI, you will need an efficient and user-friendly way to engage with (and therefore retain) your clientele. Read on to learn how cloud customer experience management will improve and streamline communications with the client base that matters most. more on CEM.

Customer Experience Management 86

Customer Experience Management CEM Customer Experience Management 86

Totango

JANUARY 23, 2020

Before we dive into key churn management strategies, it is important to understand the impact of customer turnover and principal reasons why customers leave. . These risk factors can be avoided if you employ practical, outcome-based churn management strategies. 7 Effective Churn Management Strategies. Why Churn Matters.

Strategy 105

Strategy Management B2B ROI 105

CloudCherry

DECEMBER 23, 2019

SAAS Technology Expert 5+ years, Manager, Team Leader ROI focused. Request a demo. The post How to tie Customer Success into your CEM program appeared first on CloudCherry.

CEM 195

CEM Customer Success How To Return on Investment 195

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can. You might also like.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

eGain Blogs

AUGUST 12, 2022

It is the Knowledge Management conference your CX needs. To quote Gartner, “Knowledge management (KM) is the No. At the conference, you will learn all there is to know about modern knowledge management —the missing ingredient in most customer service deployments, per Gartner—including the what, the why, and the how.

Conference 87

Conference Self Service Chatbots Contact Center 87

Quadient

JULY 21, 2022

Software voor Customer Experience Management. Salesforce, een leider in de markt voor Customer Relationship Management (CRM)-software, definieert CRM als "technologie voor het beheer van alle relaties en interacties van uw bedrijf met klanten en potentiële klanten". Customer Experience Management (CXM, klantenservicebeheer).

Customer Experience Management 52

Customer Experience Management Software Management Customer Experience 52

ClearAction

JUNE 29, 2023

This is in contrast to Experience Management maximizing brand allies via referrals and quick wins, and Touchpoint Management maximizing revenue (or productivity for employee experience or nonprofits or governments) by reversing and offsetting churn. When it’s hard to close this gap, then manage expectations better.

Leadership 62

Leadership ROI Customer Journeys Touchpoint 62

BirdEye

JANUARY 25, 2024

It provides a more significant ROI for your social marketing efforts. Make Multi-Location Social Media Management a Breeze Want to see the impact of Birdeye on your business? Watch the Free Demo Now. Request a demo today to learn more. Ready to turn your glowing reviews into social buzz?

Social Media 110

Social Media Brands How To Multi-Channel 110

SurveySparrow

SEPTEMBER 8, 2021

We’re sure you’ll try to find why along with ways to manage and improve it? . First, we’ll talk about employee experience management and how an employee experience platform would improve it. What Is Employee Experience Management? To understand Employee Experience Management, we need to know about Employee Experience first.

Employee Experience 59

Employee Experience Software Management Employee Engagement 59

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product.

Customer Success 71

Customer Success Management Net Promoter Score Effort Score 71

Thematic

FEBRUARY 11, 2024

It’s a different approach, but one that resonates well with researchers and insights managers. After a few short product demos, Kristin Bell entertained us in a light-hearted interview. You could see a demo of AskAthena, a ChatGPT like interface that lets you ask questions about your customer data.

Conference 62

Conference NPS Hotels Self Service 62

Totango

JANUARY 30, 2020

Customer success and account management share common goals: Building customer loyalty and driving growth. Still, considering customer success vs account management reveals some insight into the contributions of both roles. CSMs maximize customer ROI through proactive engagements that help the customer realize value from the product.

Customer Success 63

Customer Success Management Net Promoter Score Effort Score 63

Natalie Petouhof

JANUARY 22, 2018

We tried our best to come up with really interesting, real-life demos that potential employees could get to touch and feel the technology = actually experience it. Then they were invited to interview with a hiring manager there on site. To help demonstrate the ROI. Examining the ROI for the Career Day. Why the video?

ROI 40

ROI Leadership Video Return on Investment 40

Comm100

OCTOBER 10, 2022

With live chat proving successful and request levels growing rapidly thanks to new service offerings, Tangerine turned to Comm100 AI Chatbot to manage these increased support levels without having to hire more agents. Managing all the common requests that don’t need agent involvement. On some days this number rose as high as 91%.

Chatbots 203

Chatbots Self Service Examples Industry 203

ReviewTrackers

FEBRUARY 21, 2017

If you’re looking for a tool or software product to help you protect, manage, and build your company’s reputation, you’ll quickly realize that there are so many providers to choose from. Or do you hop on a call with providers for product demos and free trials? Should you create a shortlist based on pricing?

Software 66

Software Management Social Media ROI 66

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. How does your solution integrate with workforce management systems and CRM platforms?

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

VDS

JUNE 6, 2023

By following these guided steps, you’ll be able to assess your needs, define requirements, research providers, evaluate pricing and ROI, and ultimately make an informed decision that aligns with your organization’s goals. How does your solution integrate with workforce management systems and CRM platforms?

Contact Center 52

Contact Center ROI Return on Investment Case Study 52

Alliance by IFS

APRIL 29, 2019

This year’s key themes focused on 1)leveraging IoT, Big Data and AI to provide better service and customer business outcomes, 2)managing the technician shortage with better technology and 3)increasing service revenue by understanding what the customer wants and building new service offerings to match that.

Conference 86

Conference ROI Technology Software 86

TechSee

MAY 10, 2021

Our TechSee Sales Superstars are enterprising, resourceful, experienced and ambitious individuals who collaborate across functions (BD, Sales, Account Management, Pre-Sales, Customer Success) to deliver exceptional results. Stephen Brown – UK/EU Account manager. Stephane Friedfeld – FR/EU Account Manager.

Sales 109

Sales ROI Contact Center Culture 109

Playvox

FEBRUARY 13, 2023

With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. What Is A Quality Management Program? of their revenue due to bad experiences.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow. A free demo is offered.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

Optimove

MARCH 9, 2023

It also helps to improve brand awareness, customer loyalty, and ROI by diversifying the marketing mix and reaching customers at different stages of their buying journey. For instance, the VP of analytics at a telecommunications firm said, “Optimove allows us to manage the 70 markets we have to deal with weekly.”

Marketing 52

Marketing Social Media Telecommunications ROI 52

Comm100

OCTOBER 30, 2020

Maybe you even calculated the ROI your specific company can generate by using chatbots. You can integrate the bot with your brand’s own app, as well your CRM system, your scheduling tools and your data and inventory management tools. Get management together, and make it clear what you want to accomplish. ROI Calculator.

Chatbots 147

Chatbots Technology Social Media ROI 147

inQuba

APRIL 7, 2022

Eidsvik brings 25-years of helping top international brands in the customer management space. inQuba is way ahead in its thought leadership in Customer Journey Management, and also in the way they have executed it to make real time journey analytics and real-time action orchestration accessible and easy to deploy. says Eidsvik.

Airlines 75

Airlines Insurance Customer Journeys ROI 75

Comm100

JANUARY 29, 2021

Maybe you even calculated the ROI your specific company can generate by using chatbots. You can integrate the bot with your brand’s own app, as well your CRM system, your scheduling tools and your data and inventory management tools. Get management together, and make it clear what you want to accomplish. ROI Calculator.

Chatbots 131

Chatbots Technology Social Media ROI 131

SurveySparrow

NOVEMBER 9, 2020

The global human resource management market is expected to reach USD 38.17 Yes, that’s the popularity of HR tools and HR management software among modern millennial users. From recruiting, onboarding process to taking feedback, HR management software automates everything! billion by 2027.

Software 59

Software Tools Management Employee Engagement 59

SurveySensum

DECEMBER 15, 2022

Delayed/Low ROI. Therefore, several smaller customers are trying to find a great alternative to Qualtrics to justify the ROI and find value addition to the services. . SurveySensum is a feedback management software that uses AI to facilitate end-to-end customer experience for businesses. Request a Demo. Request a Demo.

Comparison 52

Comparison Return on Investment ROI Survey 52

inQuba

APRIL 21, 2022

Combined offering provides CX practitioners with a one-stop solution for both customer experience (CX) and customer journey (CJ) management programs to greatly reduce churn, increase adoption, and lower costs. Discover more about Journey Management with these great resources. Book a demo Start Trial Contact us.

Return on Investment 52

Return on Investment ROI Customer Journeys Insurance 52

Solvvy

JUNE 22, 2022

Conversational AI can easily manage questions about accounts, and payment history with knowledge base articles, and more, so your team can focus on more complex issues that require a personal touch. Conversational AI solutions are designed to manage a high volume of queries within a short time. Covers the easy answers.

Self Service 119

Self Service e-support Chatbots Knowledge Base 119

Circular Edge

MAY 26, 2023

All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”! During this session, Oracle EPM Cloud experts RJ Linehan and Doug Huber gave an overview of how EPM Cloud enables connected processes and the benefits of adopting a flexible modern solution.

Case Study 52

Case Study Innovation Study Entertainment 52

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. Those resources are: Product demos. User reviews. Vendor websites. Free trials.

Case Study 80

Case Study ROI B2B Study 80