Seeing is Believing – The Forrester Wave Demos

NICE inContact

We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog.

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Why You Should Conduct “Post-Demo Surveys”

CustomerGauge

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. account management Blog Featured account executive demos survey

Request Demo Survey

Optimove

CRM Marketing Manager, Adore Me. Online Gaming Business Manager, Sisal. The post Request Demo Survey appeared first on Optimove Opportunists? Maybe, But Here’s a Tour on Us. Discover Optimove’s. Relationship Marketing Hub.

Smarter Demos: Innovating the Automotive Experience with IoT and AR [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience.

DUPE Request Demo

Optimove

CRM Marketing Manager, Adore Me. Online Gaming Business Manager, Sisal. The post DUPE Request Demo appeared first on Optimove Get a personalized tour of Optimove. Discover Optimove’s. Relationship Marketing Hub. Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. contact-form-7].

Smarter Demos: Predicting Asset Maintenance with Machine Learning [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning.

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Smarter Demos: Creating A Connected Patient Experience

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The third video in the Smarter Demos series features an example of a connected patient experience. Omnichannel Smarter Demos

Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Enabling Superior Decision Points for Business (and Cricket)

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: An Intelligent Retail Chatbot in Action

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence.

Smarter Demos: A New Way of Doing Business Within Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry.

Smarter Demos: A 24/7 Self-Service Bot for HR Departments and Employees [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 16th video in the Smarter Demos series, we take a look at some of the latest CX tech for HR departments and employees.

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The Top 5 Customer Success Manager Best Practices

Totango

Customer Success Managers (CSMs) work hard to provide the best customer experience possible by prioritizing customer needs and helping them throughout the customer journey. What Do Customer Success Managers Do? 5 Critical Customer Success Manager Best Practices.

Webinar: Introducing Alliance Enterprise

Astea

Astea has launched the most transformative version release of our Alliance field service management and mobility platform! See it for yourself with highlights of the new functionality during a live demo webinar! Astea Webinar: What’s New in “Alliance Enterprise” (v15). Have you heard?

Alliance Warehouse Edge: Best-in-Class Warehouse Management Software

Astea

Consequently, warehouse managers must balance competing priorities to improve their quality of service: Inventory management cost vs. customer service. Four Warehouse Management Challenges. Warehouse Management Software for the Modern Warehouse.

Discover the benefits of omni-channel integration with our demo

NewVoiceMedia

It can redevelop how your agents are able to interact with customers, give your different contact channels a greater sense of unity, and allow you to unlock the true potential of your customer relationship management (CRM) system. On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways.

Field Service Management Technology For Better Business Outcomes

Astea

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. Benefits of Improved Field Service Management Software.

Customer Experience Management: Are You Optimizing CX Journeys?

Upstream Works

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. The post Customer Experience Management: Are You Optimizing CX Journeys?

Data Management Platform (Definition)

Optimove

What is a DMP (Data Management Platform)? DMP stands for Data Management Platform, and is software designed to aggregate, store and organize customer and/or consumer data, and distribute it to other systems as needed. As marketing is becoming more and more data-driven , DMPs are becoming essential to managing customer and audience data. The post Data Management Platform (Definition) appeared first on Optimove.

Four ROI Benefits of Field Service Management Software

Astea

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Field service management allows your organization to reduce your overall investments in inventory and transportation.

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Managing Moments of Truth: Engineering a Better Member Experience at Credit Unions (Part 1)

CloudCherry

Managing Moments of Truth: Engineering a Better Member Experience at Credit Unions (Part 1). Request a demo. The post Managing Moments of Truth: Engineering a Better Member Experience at Credit Unions (Part 1) appeared first on CloudCherry. Photo by Van Tay Media.

NetBase Introduces Instagram Authorization Manager

NetBase

New NetBase Instagram Authorization Manager. Our authorization manager will get you sorted out! If Instagram analytics is important to your social listening strategy, contact NetBase for a demo.

4 Key Strategies for Effective Customer Experience Management

Upstream Works

We can translate these factors into four elements of a successful Customer Experience Management approach – one that is applicable to any industry – whether we’re talking about guests, patrons, customers, patients, or members.

Advanced Instagram & Facebook Monitoring with Channel Manager

NetBase

Advanced Instagram and Facebook monitoring with a channel manager sounds like a handy option to have doesn’t it? This time around managing Instagram and Facebook data! Having access is one thing, and how this insight is managed is another. Channel Manager at a Glance.

Advanced Instagram & Facebook Monitoring with Channel Manager

NetBase

Advanced Instagram and Facebook monitoring with a channel manager sounds like a handy option to have doesn’t it? This time around managing Instagram and Facebook data! Having access is one thing, and how this insight is managed is another. Channel Manager at a Glance.

7 Social Media Crisis Management Metrics

NetBase

Get a pen ready and write these crisis management metrics down for future reference! Reach out for a demo and we’ll show you how. The post 7 Social Media Crisis Management Metrics appeared first on NetBase. Do you know which metrics to monitor when facing a social media crisis ?

Exploring the Differences Between a Customer Success Manager and Account Manager

ClientSuccess

We often hear the roles of Customer Success Manager (CSM) and Account Manager (AM) used interchangeably. The ultimate difference between a Customer Services Manager and an Account Manager is both in their area of concentration and how each target their customers. .

The Guide to Evaluating Customer Experience Management Software

Wootric CX Blog

Customer experience management software, or CXM software, can help you monitor and optimize your relationship with your customers, particularly at key points in their journey with you. Customer experience management software (CXM or CEM). Customer feedback management (CFM).

Reputation management strategies for 2019

Qualtrics

With 97% of people looking at local reviews before visiting an establishment and 93% of consumers saying online reviews impact their purchasing decisions , it’s essential to manage your online reputation. Start managing your online reputation with Qualtrics. Book a demo.

Customer Journey Management for Financial Services & Insurance

inQuba

Request a Demo. The post Customer Journey Management for Financial Services & Insurance appeared first on inQuba. On the 4th December 2018 inQuba hosted a live webinar for Financial Services and Insurance professionals.

Astea International Earns Frost & Sullivan’s 2018 Company of the Year Award in Mobile Field Service Management

Astea

a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. Service personnel are mobile–service management should be as well.”.

Top 10 customer experience management software in 2019

SurveySparrow

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Three Common Beta Testing Tools That Eat Up Test Managers’ Time

Centercode

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. Fifty-eight percent of survey respondents use email in test management. Why Test Managers Use It. Managing Permissions.

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What’s the Difference Between Product Managers and Product Owners?

Gainsight

Product Managers and Product Owners are, in fact, different. To keep up with the ever-changing SaaS industry, new roles and titles have emerged to improve the way we manage our products. What are the responsibilities of a Product Manager? REQUEST A DEMO.

‘Why Qualtrics’ – Rupali Jain – Senior Manager, CX Product Management – Seattle

Qualtrics

In my role as a Product Manager, I am constantly seeking out feedback from my customers, from my team members and engineers. As a product manager, I work with several different teams, sales, marketing, support, engineering, design, marketing and directly with our customers.

19 Qualities That Can Make Good Customer Success Managers Great

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. 19 Qualities That Can Make Good Customer Success Managers Great.

Customer Journey Management for Financial Services

inQuba

Request a Demo. inQuba: Customer Journey Management for Financial Services - The Science of Winning & Keeping Customers [Aus Webinar] from Antony Adelaar. The post Customer Journey Management for Financial Services appeared first on inQuba.

CoreXM, the Foundation of Experience Management

Qualtrics

Along the way, Qualtrics evolved from a sophisticated research platform with deep roots in academia to the world’s leading experience management platform–a powerful system of action–used by more than 10,000 of the world’s leading companies. Book a Demo.

How Customer Success Managers Can Become An Invaluable Asset for Their Clients

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Cole Sanders , Senior Customer Success Manager.

6 Important Product Management Metrics (And How to Improve Them)

Gainsight

As a product manager, metrics affect every move you make. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know. SIGN UP FOR A DEMO.