Seeing is Believing – The Forrester Wave Demos

NICE inContact

We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. The post Seeing is Believing – The Forrester Wave Demos appeared first on NICE inContact Blog.

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Request Demo Survey

Optimove

CRM Marketing Manager, Adore Me. Online Gaming Business Manager, Sisal. The post Request Demo Survey appeared first on Optimove Opportunists? Maybe, But Here’s a Tour on Us. Discover Optimove’s. Relationship Marketing Hub.

Why You Should Conduct “Post-Demo Surveys”

CustomerGauge

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. The post Why You Should Conduct “Post-Demo Surveys” appeared first on CustomerGauge. account management Blog Featured account executive demos survey

Smarter Demos: Innovating the Automotive Experience with IoT and AR [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience.

DUPE Request Demo

Optimove

CRM Marketing Manager, Adore Me. Online Gaming Business Manager, Sisal. The post DUPE Request Demo appeared first on Optimove Get a personalized tour of Optimove. Discover Optimove’s. Relationship Marketing Hub. Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. contact-form-7].

Smarter Demos: Predicting Asset Maintenance with Machine Learning [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning.

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Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Creating A Connected Patient Experience

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The third video in the Smarter Demos series features an example of a connected patient experience. Omnichannel Smarter Demos

Smarter Demos: Enabling Superior Decision Points for Business (and Cricket)

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: A New Way of Doing Business Within Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry.

Smarter Demos: A 24/7 Self-Service Bot for HR Departments and Employees [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 16th video in the Smarter Demos series, we take a look at some of the latest CX tech for HR departments and employees.

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Smarter Demos: An Intelligent Retail Chatbot in Action

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence.

Webinar: Introducing Alliance Enterprise

Astea

Astea has launched the most transformative version release of our Alliance field service management and mobility platform! See it for yourself with highlights of the new functionality during a live demo webinar! Astea Webinar: What’s New in “Alliance Enterprise” (v15). Have you heard?

Alliance Warehouse Edge: Best-in-Class Warehouse Management Software

Astea

Consequently, warehouse managers must balance competing priorities to improve their quality of service: Inventory management cost vs. customer service. Four Warehouse Management Challenges. Warehouse Management Software for the Modern Warehouse.

Discover the benefits of omni-channel integration with our demo

NewVoiceMedia

It can redevelop how your agents are able to interact with customers, give your different contact channels a greater sense of unity, and allow you to unlock the true potential of your customer relationship management (CRM) system. On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways.

Field Service Management Technology For Better Business Outcomes

Astea

Delivery of service has always been a key differentiator for manufacturers and distributors, but today’s industry leaders are changing their entire business infrastructure by leveraging field service management technology. Benefits of Improved Field Service Management Software.

NetBase Introduces Instagram Authorization Manager

NetBase

New NetBase Instagram Authorization Manager. Our authorization manager will get you sorted out! If Instagram analytics is important to your social listening strategy, contact NetBase for a demo.

The Guide to Evaluating Customer Experience Management Software

Wootric CX Blog

Customer experience management software, or CXM software, can help you monitor and optimize your relationship with your customers, particularly at key points in their journey with you. Customer experience management software (CXM or CEM). Customer feedback management (CFM).

4 Key Strategies for Effective Customer Experience Management

Upstream Works

We can translate these factors into four elements of a successful Customer Experience Management approach – one that is applicable to any industry – whether we’re talking about guests, patrons, customers, patients, or members.

Four ROI Benefits of Field Service Management Software

Astea

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Field service management allows your organization to reduce your overall investments in inventory and transportation.

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Reputation management strategies for 2019

Qualtrics

With 97% of people looking at local reviews before visiting an establishment and 93% of consumers saying online reviews impact their purchasing decisions , it’s essential to manage your online reputation. Start managing your online reputation with Qualtrics. Book a demo.

Top 10 customer experience management software in 2019

SurveySparrow

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow.

Customer Journey Management for Financial Services & Insurance

inQuba

Request a Demo. The post Customer Journey Management for Financial Services & Insurance appeared first on inQuba. On the 4th December 2018 inQuba hosted a live webinar for Financial Services and Insurance professionals.

What’s the Difference Between Product Managers and Product Owners?

Gainsight

Product Managers and Product Owners are, in fact, different. To keep up with the ever-changing SaaS industry, new roles and titles have emerged to improve the way we manage our products. What are the responsibilities of a Product Manager? REQUEST A DEMO.

Three Common Beta Testing Tools That Eat Up Test Managers’ Time

Centercode

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. Fifty-eight percent of survey respondents use email in test management. Why Test Managers Use It. Managing Permissions.

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‘Why Qualtrics’ – Rupali Jain – Senior Manager, CX Product Management – Seattle

Qualtrics

In my role as a Product Manager, I am constantly seeking out feedback from my customers, from my team members and engineers. As a product manager, I work with several different teams, sales, marketing, support, engineering, design, marketing and directly with our customers.

Astea International Earns Frost & Sullivan’s 2018 Company of the Year Award in Mobile Field Service Management

Astea

a leading global provider of field service management and mobility solutions , announced today that it has earned the 2018 Company of the Year Award in Mobile Field Service Management from Frost & Sullivan. Service personnel are mobile–service management should be as well.”.

6 Important Product Management Metrics (And How to Improve Them)

Gainsight

As a product manager, metrics affect every move you make. Here are six critical product management KPI’s (Key Performance Indicators) that every product manager should know. SIGN UP FOR A DEMO.

Customer Journey Management for Financial Services

inQuba

Request a Demo. inQuba: Customer Journey Management for Financial Services - The Science of Winning & Keeping Customers [Aus Webinar] from Antony Adelaar. The post Customer Journey Management for Financial Services appeared first on inQuba.

5 Best Practices for Effective Customer Escalation Management

Totango

Instead, have best practices for customer escalation management in place and be ready to resolve your customers’ problems fast and effectively. Retain Customers for Life With Customer Escalation Management. But then the complaint rises within the organization, potentially wasting the time of management and drawing out the escalation. Managing Escalations with Customer Success Software. Imagine you’re a customer.

3 Key Takeaways from My First Two Years as a Customer Success Manager

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. From : Himanshu Patel, Customer Success Manager.

Customer Success Management in SaaS – LiveChat Team Strategy

LiveChat

Companies that take customer service seriously and make it a priority in the early stages of existence, shouldn’t forget about customer success management. Customer success management is the next layer on the top of a successful customer support team. Let’s start with the manager.

How Email Management Software Improves Customer Support

Help Scout

Email management only gets more complicated when your job is to help people every day. For customer support professionals, email management software is no longer optional — it’s essential for an efficient workflow. Finding email management software that improves your queue.

Key Account Management = Strategic Customer Success

Kapta

What account management style does your organization use? Everyone loves Customer Success account management, and it can do wonders for your organization and your customers. The thing is, most people will turn their back on Key Account Management platforms and principles because they think it is an entirely different management style altogether…. How can you merge the two management styles to ensure that you’re getting the most out of your key accounts?

CSM from the Trenches: Frontline – Shannon Kenedy, Customer Success Manager, Game Plan

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. If I were my customer, what would I want my customer success manager to do?

Customer Relationship Management System Features: What a CRM Includes and What It Doesn’t

Totango

Some enterprises turn to customer relationship management (CRM) systems to make it easier to juggle a large number of clients. But while CRMs certainly have their benefits, traditional customer relationship management features simply don’t include the necessary capabilities for nurturing long-term growth. A Traditional Customer Relationship Management System: Features and Limitations. These applications offer many features, including opportunity tracking, sales management.

The Best Reputation Management Software: 4 Features to Look For

ReviewTrackers

If you’re looking for a tool or software product to help you protect, manage, and build your company’s reputation, you’ll quickly realize that there are so many providers to choose from. Or do you hop on a call with providers for product demos and free trials?