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Confirmit ROI Calculator – Definitions and Logic

Confirmit

The Confirmit ROI calculator enables Customer Experience professionals to measure the potential benefits of implementing a VoC program in their organization. Calculate your ROI. What Can I Measure With the ROI Calculator? Lower Cost of Sale. Get an ROI Consultation. Calculate the ROI for your CX activities.

ROI 52
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How to Prove the ROI of Your Online Training Program

Gainsight

As a training or operations professional, you’ve probably faced plenty of questions regarding ROI (return on investment) from colleagues when evaluating an online learning initiative. When your organization develops and scales up an online training program, it starts driving this ROI metric.

ROI 52
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How to Effectively Capture the Power of Customer Experience ROI

Customer Bliss

Most important, it shifts conversations about this work from the internally driven attention to the achievement of sales or a survey score, to caring about customers’ lives. Your opportunity is to gain leadership attention to this simple definition of success. And most importantly “WHY?” What did we do to grow or shrink this asset?

ROI 245
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Social media analytics: Definition, types, and importance

BirdEye

By understanding your audience, you can create campaigns that resonate with them, leading to more engagement, more sales, and ultimately, a healthier bottom line. Measure your ROI – Social media analytics can help measure the return on investment (ROI) of your social media campaigns. 3 types of social media analytics.

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How to Choose a Partner for Your CX Program

InMoment XI

InMoment’s Principal CX Strategist Jim Katzman and guest speaker from Forrester, Senior Analyst Colleen Fazio discuss decision-making in regards to CX program initiatives, finding the right program size, proving ROI in your CX program, and more. Let’s dive into what we covered on our webinar.

How To 260
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Strategies for realizing technology ROI in manufacturing

West Monroe

Short-term thinking in order to balance cost, timeline, and ROI today may also exclude future options and inadvertently paint the organization into a corner later. Demonstrating ROI also requires being able to bridge the gap between the art of the possible and the realities of today. Data is key.

ROI 52
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Maximizing the ROI of Call Center Voice Analytics

MiaRec

CX Today | MiaRec John Ortiz, MiaRec's Technology Sales Manager , joins Charlie Mitchell of CX Today for the CX Today discussion to talk about: * Definitions for topic and sentiment analysis * Contact center use cases and and benefits of both * Implementing topic and sentiment analysis solutions During the interview Charlie and John explore the benefits (..)