InMoment XI
MAY 3, 2022
Insurance brands have a unique set of challenges to overcome in order to find the valuable customer experience (CX) data they need to improve experiences. And for insurance CX programs, customer data is a key source of information that can help insurance companies cultivate a growing trust with their consumers.
InMoment XI
APRIL 11, 2022
The key is to dive into your customer data. Tip #1: Rethink the Digital Customer Journey. Tip #2: Invest in Customer Care. Tip #3: Upgrade Your Technology. InMoment’s Digital Intercept solution has the ability to capture rich data from logged in users when they’re taking a survey. And we’re here to help.
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InMoment XI
FEBRUARY 24, 2022
To help your brand along, here are three essential tips to close the gap between the C-Suite and CX teams. Tip #1: Break Down Metrics. The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? Tip #2: Tell Stories. Tip #3: Use Small, Real Money Examples.
InMoment XI
FEBRUARY 22, 2022
When it comes to experience programs, text analytics software has been revolutionising data interpretation since the capability arrived on the scene. I have three tips for you: Tip #1: Confirm You’re Using the Latest and Greatest Software. Tip #2: Keep Your Goal Front of Mind When Processing Customer Feedback.
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From tips on how to maximize feedback opportunity and target improvement efforts, to ways that you can enhance your CX program with supplementary data, this resource covers it all. In our latest whitepaper, we look at 5 tactics that will help you get the most out of your customer experience program.
NICE inContact
OCTOBER 26, 2021
Customer data governance is important for ensuring data is useful, standardized, and safeguarded. And to get maximum value from that data, businesses should implement initiatives that use customer data to know their customers better, improve CX, and enhance the customer journey.
GetFeedback
JULY 19, 2018
Today, we’ll share a few simple tips on improving visibility and driving action with Salesforce survey data. With both, you have the flexibility to filter out the noise and focus on your most important survey data. The post 3 Tips on Maximizing Salesforce Survey Data appeared first on GetFeedback Blog.
Speaker: John Joba and David Robbins
Customer Experience is at a tipping point. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
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