Earn Positive Survey Results! Don’t Beg for Survey Scores

Customer Bliss

After it’s played, you will receive a survey and I really need you to give me a ten. It might if you’ve ever been in the back of a ride-share app or you’ve engaged with a customer service agent. When Surveys Tell a Skewed Story.

Survey 229

Survey Reporting: How to Communicate Your Survey Results

GetFeedback

Survey reporting isn’t a prescribed formula. How to create a survey presentation. Your survey presentation should deliver need-to-know information in an engaging and informative way. After conducting a survey, it’s easy to get wrapped up in data sets and percentages.

Survey 254

The Ultimate Guide to Conference and Event Surveys

GetFeedback

Companies willing to make that kind of investment expect great results, and conference/event surveys help them deliver. Surveys make an excellent addition to the marketing toolbox. Event & Conference Survey Questions from Beginning to Send. Pre-event survey questions.

Everything You Need to Know About Survey Response Rates

GetFeedback

Customer feedback can reveal opportunities for major business growth—what customers want, straight from their own mouths. Customers benefit from sharing feedback too. Consumers want a personalized customer experience , and they’re willing to hand over data to get it.

Survey 260

Beyond the Contact Center: Unlocking Insights with Speech Analytics

Is Your Customer Satisfaction Survey Dissatisfying Customers?

GetFeedback

Want happy, loyal customers? But for the business with limited resources and a thousand different priorities, building a thriving customer base is easier said than done. But the fact is, one customer’s negative experience can seriously damage a company’s reputation.

5 Survey Email Subject Line Strategies to Boost Open Rates

GetFeedback

Want to really step up your email survey game? Sending surveys by email is one of the most popular survey distribution methods today. However, email surveys must first overcome a major inbox hurdle: getting opened. Five Survey Email Subject Line Strategies.

Survey 278

How to Use Surveys to Land More Business Leads

GetFeedback

Listening to what your customers have to say and providing what they want is fundamental to the success of your business. Unfortunately, many companies make the mistake of deciding that they know better than their customers. That’s where surveys come in. . Online Surveys

Survey 303

Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?

GetFeedback

Customer Satisfaction Score (CSAT) surveys have emerged as the gold standard for measuring how customers perceive their interactions with a brand. However, there are many different survey methods to choose from to measure a customer’s experience — including Customer Effort Score (CES) , Net Promoter Score (NPS) , and many more. Which begs the question: In today’s environment, is the Customer Satisfaction Score (CSAT) survey still relevant?

Survey 265

Build a Customer Service Survey That Will Engage Your Customers

GetFeedback

While people feel compelled to be involved in the decision-making process of a company, and love to feel like their opinion makes a difference, the fact still stands: people don’t always want to complete customer service surveys. Know your customers .

Survey 227

The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. 500 million to revamp the in-flight experience for its customers and improve customer relations in the contact.

How to Distribute Surveys to Get Quality Responses

GetFeedback

The benefits of online surveys are vast. In fact, Pew Research noted that online surveys are one of the cheapest, most convenient means of data collection that include very limited influence from social bias. 4 Ways to Distribute Online Surveys. Send email surveys.

Survey 238

Designing Surveys: 4 Key Things to Consider

GetFeedback

Not many companies spend the necessary time to designing surveys that look good. Design is often overlooked, which is a shame because it’s an essential part of getting the best survey results. Remember that the survey is there to capture people’s responses to a question.

Survey 195

7 Hacks to Customize Your Surveys for Your Brand

GetFeedback

Surveys. Our inboxes receive surveys from companies we have done business with, asking for our feedback on a purchased product or service or an experience with their customer support desk. Nevertheless, surveys are a necessary tool for businesses. Add a custom URL.

Survey 212

5 Survey Tips for Getting Better Customer Data

GetFeedback

Some people might say that the secret to a successful customer feedback survey campaign is quantity. If you send out enough surveys, you’re bound to get some responses eventually, right? The importance of collecting great customer data. Learn more about your customers.

Survey 247

Executive Report: The Customer Data Too Often Overlooked by the C-Suite

INTRODUCTION Business Transformation and Analytics: Driving Change in a Customer-Centric World | 3. more than half of the executives surveyed (60. understand new sources of customer data and. quickly act to meet new customer expectations. Revenue and customer feedback are.

3 Scenarios Where Email Surveys Are the Best Option

GetFeedback

With all this focus on alternative survey distribution channels, you may think that emails are going the way of the rotary phone, but that couldn’t be any further from the truth. Email surveys are still the tried-and-tested avenue most brands use to collect feedback from their customers. .

Survey 256

Use This Checklist to Create the Perfect Customer Survey

GetFeedback

Creating a customer survey is hard work. We know how painful this process can be, which is why we’ve created a pre-survey checklist to put your nerves at ease and help you launch the perfect customer survey. Creating your customer survey.

Survey 265

How to Use Online Surveys to Re-Engage With Customers

GetFeedback

Are you struggling with the knowledge that there are many customers who have stopped engaging with your brand? And they keep wondering what went so wrong that their once engaged customer completely stopped responding to their campaigns, emails and so on. You can use online surveys.

Survey 227

10 SMS Survey Best Practices

GetFeedback

SMS surveys — also known as text message surveys — are perfect for reaching those customers always on the go. Although I doubt you need more convincing, here are some stats on why you should use SMS as a customer feedback channel: SMS has a response rate that’s 7.5x More than 50% of customers prefer contacting support through text messaging compared to other channels. We’ll start with SMS survey best practices. SMS survey best practices.

Survey 163

The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. Customer. Digital Self Service Tweet this Customers want digital self- service options, such as chat and. customers to order their favorite. experience that helps customers. to customers.

How to Take Survey Feedback and Build an Actionable Plan

GetFeedback

Collecting survey feedback from your customers is easier now than it has ever been before. Survey tools can help you to aggregate valuable information through email, chat, social media, and more. Receiving actionable survey feedback. Actioning survey feedback .

Survey 195

How to Turn Survey Results Into Awesome Presentations

GetFeedback

One of the most exciting parts of conducting an online survey is showcasing the findings and results when data collection wraps up. However, there are certainly some do’s and don’t’s when it comes to how you’ll go about presenting your survey’s findings. Make your survey results shine.

Survey 212

Survey Emails: How to Grab Your Customer’s Attention

GetFeedback

Survey emails are one of the best ways to get customer information straight from the source. But times are changing, and getting your customer’s attention over email is difficult. Quite simply, your customers are overwhelmed. Even that of a current customer. In this article, we cover 5 ways to improve your survey emails. The very first obstacle to overcome with an email survey is getting the email opened in the first place.

Survey 174

How to Create Customer Surveys for Content Marketing

GetFeedback

A successful content marketing strategy relies on good customer feedback. Without knowing what your customers want, it’s impossible to develop valuable content that generates brand loyalty and business leads. So how do you gather the customer insight you need? Customer surveys.

Survey 238

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. As a pioneer in AI for contact center customer service and customer. companies to transform—not just improve—customer service and. center customer service. Intelligence in the Customer Engagement.

The 7 Deadly Survey Questions

GetFeedback

Have you ever sent a survey and realized, after the fact, that your questions were confusing or misleading? And while bad survey questions aren’t the end of the world, they can easily muddy your data and derail your business decisions. Examples of Bad Survey Questions. This language influences the survey taker’s selection. Instead, you may be encouraging customers to answer in a certain way. Online Surveys

Survey 204

Why Survey Data Collection Is More Important Than Ever

GetFeedback

Survey data collection might not seem like a revolutionary or groundbreaking business practice but in an economy that’s increasingly being driven by customer experience (CX) it’s one of the most important things an organization can do. How else are you supposed to know what your customers think about your product or service? The one thing that’s usually lacking in these meetings is the customer’s view on what should happen. Online Surveys

Survey 150

Event Survey Questions: 7 Questions You Must Ask Your Attendees

GetFeedback

There’s a lot that goes into planning an event, and I’m pretty sure that event survey questions are not at the top of your list. Building the perfect event requires careful planning and research, and to do this, you need to engage your participants with well-thought-out event survey questions.

Survey 244

Voice of the Customer – More Than Just a Survey

NICE inContact

needs a customer survey tool so I can know what my customers are saying.” And these managers – like most of us – are conditioned to automatically think only of customer service surveys when they hear phrase “voice of the customer program.”. Customer Surveys.

Survey 233

How to Create the Perfect Post-Chat Survey

GetFeedback

Post-chat surveys are the best method to measure if you’ve successfully implemented your live chat customer service program. Benefits of using a post-chat survey. To reap these benefits, you need a solid post-chat survey that engages customers and provides real insights. .

Survey 227

Job Satisfaction Surveys: 2 Templates for You to Use

GetFeedback

While being a customer-centric company is key for delivering great customer experience , you can’t forget about the employee experience. After all, happy employees result in happy customers. Using job satisfaction surveys to improve employee engagement.

Survey 227

New and Improved! GetFeedback Survey Templates

GetFeedback

New Pre-Built Survey Templates by GetFeedback. We’re excited to release our new and improved in-app survey templates. Rather than starting from scratch, GetFeedback provides pre-built templates for every stage of the customer journey so you can successfully create surveys with ease.

Survey 195

Go Beyond Surveys to Understand Customers’ Lives

Customer Bliss

How Do You Learn About Your Audience, Beyond the Survey? Alison: We’ve done some customer surveys and the satisfaction has come in at 91%. ” So we get a lot of input from customers. Connect your activities to customer’s goals.

Survey 166

Post-Event Surveys: What is the Best Time to Send Them Out?

GetFeedback

The only way to know for sure how well your event went is by sending out post-event surveys to attendees. Post-event surveys are a foolproof way to get direct, honest feedback about how you can improve your event for next time with valuable insights. But, there’s a big problem: research reveals a disappointingly low response rate (well under 30%) for most surveys. In this post, we’ll share the best times to send a post-event survey to encourage a high number of responses. .

Survey 228

5 Smart Ways to Use Your NPS Survey Results

GetFeedback

The results from Net Promoter Score (NPS) surveys are the most underutilized tool in business. Okay, it’s a bold statement, but the potential locked up inside your NPS survey results is huge. From telling you that the majority customers are extremely annoyed with your new website design to predicting that your customers are about to switch to your closest competitor, there are so many valuable insights that are lost if you’re only looking at your NPS as a number. .

Survey 214

Employee Satisfaction Surveys: How to Keep Teams Happy and Thriving

GetFeedback

Employee satisfaction surveys are becoming common practice in companies that want to be at the top of their industry. An employee satisfaction survey is a useful tool for collecting and acting on employee feedback to create these successful outcomes in your organization. This results in improved customer experience , low turnovers, increased productivity, fewer accidents, and more profits for your company. . How employee satisfaction surveys can help. Employee Survey

Survey 232