Russel Lolacher
MARCH 2, 2021
In BC, I’m the public service director responsible for the government social media customer care for our ministry, but my dad still doesn’t understand what I do. I’m the Director of Web and Social Media Services for the Ministry of Transportation and Infrastructure in the BC Public Service.
Russel Lolacher
SEPTEMBER 8, 2020
To successfully embrace social media customer service, the focus of your interactions need to be far more in the intent and use of the tool than the tool itself and its features. And it’s those digital front line staff that have to be the right fit, for your customers and your organization. .” – Zig Ziglar.
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Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
Comm100
FEBRUARY 15, 2022
It’s all the product of the on-demand economy, which has come to dominate across industries and has forced organizations to rethink the way they do business and provide customer service. It heavily utilizes digital technology products and services to cater directly to customer needs. Let’s break down how you can do just that now.
Russel Lolacher
DECEMBER 20, 2021
A lot goes into providing social customer care during an emergency event considered a “once-in-2000 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy.
NetBase
OCTOBER 15, 2018
Apparently, this mode of transportation is well known for its disappointing service and the anger it incites on a daily basis. And this adds an extra, important layer to the art of customer service for rail representatives – social media monitoring skills. The Do’s and Don’ts of Social Customer Service.
CSM Magazine
APRIL 11, 2024
Local Amenities : Explore the amenities, schools, transportation, and other factors affecting the property’s desirability. Use Social Media for Paid Promotion To amplify your reach and engage with a broader audience, harness the power of social media for paid promotion in your real estate endeavors.
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