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The Complete Retail Customer Experience Guide

InMoment XI

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 260
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Luxury Retail: Three Elements to Closing the Physical and Digital Experience Gap

InMoment XI

This once a year occasion means customers are looking for the perfect gift for someone special—and the best deals they can find for the best and most luxurious products on the market. Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey !

Retail 529
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How Understanding Shoppers Can Save Retail

C3Centricity

Because retail is in crisis. If retail as we know it is to return to “normal” – and many, including the HBR have already declared this to be near impossible – it is important to understand what is going on in our shoppers’ brains. Capturing Customer Data. We need to better understand shoppers.

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Is the Future of Retail, Physical or Virtual?

C3Centricity

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. Like many CPG companies, they were considering online retailing. And many have found the experience both enjoyable and useful.

Retail 194
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How Immersive Online Experience Will Affect Offline Retail

Prophet

Over the past few weeks and even months we’ve seen how quickly retail stores have been innovating and pushing their physical services and experiences online. The digital disruption over the past 5 years and now COVID-19 has driven the necessity for retailers to quickly transform their business model.

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As Brick & Mortar Retail Bounces Back Where Does The Future Lie?

Beyond Philosophy

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Customer Experience management has been absorbed into Customer Science in the past couple of years; how will that apply to brick and mortar?

Retail 160
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How Retail CX Leaders Solve Problems During the Busy Holidays

Uniphore

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. customer service to adapt. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities.

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