TechSee

SEPTEMBER 21, 2023

Meet Sophie AI Sophie’s MultiSensory AI fuses data, text (LLMs), audio, speech and visual AI. As a Generative AI enterprise platform, Sophie AI is built to secularly observe, learn and interact at scale, helping your agents, engineers and end-customers.

Meeting 109

Meeting Self Service Contact Center Virtual Agent 109

ShepHyken

JULY 19, 2023

At a recent customer service presentation, the speaker who preceded me said that we must do better than simply meeting our customers’ expectations, and he shared some stories of truly amazing service experiences. Every interaction customers have with you or your company gives them the opportunity to form an impression.

Meeting 62

Meeting Management Customer Expectations Customer Service Training 62

The DiJulius Group

SEPTEMBER 10, 2023

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. Meetings Not Happening at All Organizations need to help their leaders.

Meeting 95

Meeting Consulting Groups Report 95

Uniphore

JANUARY 13, 2022

I see us expanding our footprint even more into new customer markets and new talent markets. For example, if one of our core values is being customer-centric, we’d want to preserve and reinforce that value over time. The post Life at Uniphore: Meet Andrew Dahlkemper, Chief People Officer appeared first on Uniphore.

Meeting 246

Meeting Culture Exercises Connections 246

ShepHyken

MAY 19, 2021

Every Monday morning – or at least the first day of the week I’m in town – we have a team meeting. We begin each meeting with a ritual. This is simply a positive experience we created for either a customer or team member at Shepard Presentations. There are many other rituals that get people in alignment and ready for a meeting.

Meeting 138

Meeting Customer Service Exercises Customer Service Training 138

Adrian Swinscoe

AUGUST 10, 2022

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” The post An end to customer support frustrations? Meet NextivaONE first appeared on Adrian Swinscoe. ” This is a common […].

Meeting 98

Meeting Customers 98

COPC

APRIL 28, 2023

and the COPC Standards Committee, a group of global customer experience (CX) experts overseeing the evolution of the COPC CX Standard , meet twice a year to ensure the Standard continues to adapt to the changing dynamics of the industry. “Adaptibility is critical as we navigate the new age of customer experience.

Meeting 74

Meeting Customer Experience Guidelines Contact Center 74

Beyond Philosophy

FEBRUARY 10, 2020

We also discussed how your Customer Experience plays into the mix to help you facilitate customer-driven growth. . Business Growth has always been at the heart of the Customer Experience movement. Where do we get new customers? New Sales Growth includes expanding your offerings to capture a new type of customer.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

NICE inContact

FEBRUARY 24, 2021

How will health care meet their changing needs? It’s having major impacts throughout the industry, including on the contact centers that interact with those consumers on behalf of healthcare organizations and providers. In fact, the patient-consumer is already here.

Meeting 167

Meeting Consumers Healthcare Contact Center 167

Merkle

DECEMBER 20, 2022

Today’s inflationary pressures are influencing consumer preferences and expectations in every aspect of the customer experience. And because of this, relying on pre-pandemic loyalty strategies won’t be enough to meet customers’ rational and emotional needs. Loyalty programs are no exception.

Meeting 93

Meeting Loyalty Loyalty Programs Brands 93

Eptica

MARCH 12, 2021

Date: Friday, March 12, 2021 Author: Pauline Ashenden - Demand Generation Manager 3 areas to focus on to meet changing customer needs. Author: Pauline Ashenden - Demand Generation Manager Today’s consumers are increasingly demanding when it comes to customer service, particularly around digital, omnichannel and mobile.

Meeting 120

Meeting Omni-Channel Trends Customer Satisfaction 120

SaleMove

SEPTEMBER 15, 2023

Delve into 7 critical areas where your customer interaction strategy may be delivering substantial returns that don't always get the credit they deserve. The post Customer Interaction Strategy ROI: More Than Meets the Eye appeared first on Glia Blog | Digital Customer Service Explained.

ROI 56

ROI Interaction Meeting Strategy 56

Gainsight

FEBRUARY 28, 2024

Their dedication to revolutionizing customer experience. These leaders, embody a new era of Customer Success (CS) and Community leadership, where innovation and empathy converge to redefine customer satisfaction. In a world where customer retention reigns supreme, their insights are invaluable.

Customer Success 52

Customer Success Meeting Self Service Chief Customer Officer 52

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. With such lofty CX expectations, schools must improve student support to meet these expectations. So what are the key ways to improve higher education customer service ?

Meeting 130

Meeting Social Media Chatbots How To 130

ECXO

SEPTEMBER 30, 2023

09(13) Celebrating CX Day Everyday: In the ECXO, Where Passion Meets Experience! Dear ECXO and Global CX Community, Every day is a chance to embrace and enhance the customer experience and the lifes of your employees. Discover the power of a customer-centric culture for sustainable business success. Stay Tuned for More!

Meeting 98

Meeting Customer Centricity B2C Culture 98

Stella Connect

NOVEMBER 29, 2021

There are some brands that seem to just get it, that understand customer wants and needs and are able to meet and exceed those expectations in the moment, at any given moment in time. . And what sets these customer-centric leaders apart from the rest? 4 Strategies for Meeting and Exceeding Customer Needs. #1:

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

MyCustomer

DECEMBER 8, 2022

Engagement Meet 2022's customer experience trailblazers!

Meeting 87

Meeting Customer Experience Customers Engagement 87

CustomerSuccessBox

NOVEMBER 3, 2021

What is a Customer Objectives Review Meeting? This Customer Objective Review(COR) meeting is a redesigned version of a partnership strategic conversation. A COR meeting can be referred to as a conversation to keep in touch with the customer for a good discussion of the ongoing tasks and accomplishments.

Meeting 52

Meeting Customer Journeys Customers Customer Success 52

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. She shares why customer standards matter and how your organization can meet them. Raise your customer service standards.

Meeting 64

Meeting Customer Service Self Service Customer Service Representative 64

NICE inContact

SEPTEMBER 26, 2019

Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., Yet only 24% of businesses give themselves an excellent rating in providing this seamless customer experience (CX). And do so while simultaneously providing a seamless customer experience?

Meeting 137

Meeting Self Service Contact Center Chatbots 137

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. With such lofty CX expectations, schools must improve student support to meet these expectations. So what are the key ways to improve higher education customer service ?

Meeting 130

Meeting Social Media Chatbots How To 130

One Millimeter Mindset

FEBRUARY 8, 2023

It is time to reset expectations about who you and I are actually meeting with. Today, I share some changes a group of us are making which create more positive dynamics and a solid sense of purpose during meetings. We ask people to reset expectations about who you actually are meeting with. Meet people where they are.

Meeting 91

Meeting Consulting Innovation Leadership 91

Comm100

FEBRUARY 17, 2022

Thanks to technology, Gen Z (born 1997-2012) have grown up surrounded by first-class customer experience, enjoying exceptional levels of convenience, speed, and personalization. With such lofty CX expectations, schools must improve student support to meet these expectations. How can higher education meet student support expectations?

Meeting 130

Meeting Social Media Chatbots Omni-Channel 130

ChurnZero

JULY 6, 2021

This spotlight features, Scott Polidoro , Customer Support Representative at ChurnZero. . Scott plays a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by giving product guidance and investigating and helping to resolve product issues. . Customer Success Around the Web.

Meeting 98

Meeting Tips Customer Success Customers 98

MyCustomer

NOVEMBER 8, 2022

Voice of the Customer Make customer advisory board meetings successful.

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Meeting How To Customers 111

Magellan Solutions

MAY 21, 2023

Are you ready to make your brand more appealing to diverse customers ? Businesses deal with different types of customers every day, including those with foreign languages, such as Spanish, Chinese, Arabic, Korean, etc. Bilingual Answering Services are a type of customer service that involves bilingual customer service agents.

Meeting 98

Meeting Call Center Average Handle Time First Call Resolution 98

NICE inContact

JUNE 14, 2017

How often do you actually ask customers how they feel about the service they receive, what their expectations are, or how they would prefer to contact your business? If you’re like most customer service organizations, probably not as much or as often as you’d like. Voice being by far the most preferred contact channel.

Omni-Channel 145

Omni-Channel Customer Expectations Self Service Meeting 145

Influitive

DECEMBER 2, 2021

The Influitive Best Advocate Marketing Awards (BAMMIES) bestow the highest honor for trailblazing companies that are leveraging the collective power and influence of their customers to achieve their business goals, and this was yet another year packed with incredible submissions.

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Meeting Innovation Marketing Company 98

ClientSuccess

OCTOBER 18, 2022

As the importance of customer success – and the role of customer success managers – has grown over the past few years, more and more responsibility is falling into the laps of CSMs. Managing customer accounts is no longer contained to spearheading implementation and being on call to help customers through issues.

Meeting 72

Meeting eBook Resources Customer Success 72

Centercode

JULY 6, 2023

There’s a long-standing practice in Marketing, Product Development, and Usability Testing called “following your customer home” Intuit’s famous Follow Me Homes are a great example. Done correctly, these meetings can have a great effect on participation and open doors to insights that are hard to obtain through other methods.

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Meeting Examples Marketing Customers 52