CSM Magazine

FEBRUARY 13, 2024

Valentine’s Day, it’s the perfect occasion to fall in love with exceptional customer service practices that make your clients swoon. As a customer service manager, you’re in a unique position to foster relationships that leave a lasting impression of warmth and personalized care, making every interaction feel like a St.

Customer Service Strategies 52

Customer Service Strategies Customer Service Strategy Tips 52

CSM Magazine

FEBRUARY 12, 2024

Businesses are continuously on the lookout for innovative approaches to enhance their customer outreach and engagement strategies. However, one essential element of customer communication often goes unnoticed – outbound voice communication. Increasing Sales: One of the primary objectives for many businesses is to increase sales.

Communication 52

Communication Strategy Contact Center Software Contact Center 52

CSM Magazine

MARCH 28, 2024

Crafting strategies for customer retention is like composing a hit song; it requires attention to detail, creativity, and some personal flair. 5 Ways to Improve Customer Retention for Your Music Studio Keeping your music students engaged isn’t just about the right notes—it’s about the right approach.

Customer Retention 52

Customer Retention Strategy Industry Social Media 52

Currency Alliance

JUNE 16, 2020

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. A disloyal generation?

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

BirdEye

OCTOBER 16, 2020

Buying a car is a big decision and customers want to go with the best. In the experience economy, the dealerships that win offer winning experiences at every point of the customer journey. In this article, we’ll go through five ways you can improve your customer experience , sell more cars, and grow your dealership.

Strategy 98

Strategy Customer Experience eBook Tips 98

CSM Magazine

DECEMBER 22, 2023

Businesses today are confronted with a challenge: creating a marketing strategy that will stand out in an age of short attention spans and constant noise. In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness.

Connections 52

Connections Strategy Marketing Gamification 52

CSM Magazine

DECEMBER 13, 2023

Customer service, often seen as the heart of a business, is the assistance and advice provided by a company to those people who buy or use its products or services. It operates as a key touchpoint between a business and its customers – a platform where relationships are built, trust is established, and loyalty is earned.

Customer Service Strategies 52

Customer Service Strategies Self Service Trends Strategy 52

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Imagine that!)

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

Currency Alliance

JUNE 21, 2018

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Most interestingly, though, the gift continually rewards the customer as the plant grows – and eventually delivers free food. Smarter Investments in Customer Experience. Technological Innovation.

Loyalty 45

Loyalty Multi-Channel Gamification Loyalty Programs 45

CSM Magazine

FEBRUARY 2, 2024

The reason most organizations deliver poor or mediocre customer service is that they don’t understand the power of a customer service strategy. Strategy is a powerful tool you can use to gain market share and market dominance. If you want to drive your business to great heights, you must have a service strategy.

Tools 59

Tools Strategy Exceptional Customer Service Customer Service Strategies 59

CSM Magazine

APRIL 11, 2024

When mastering the art of negotiation in the real estate marketplace, understanding the importance of strategy is critical. 6 Winning Strategies in the Real Estate Marketplace To succeed in the real estate marketplace, consider using the following strategies: 1.

Strategy 52

Strategy Social Media Video Transportation 52

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. 25 Ways to Proactively Spot Your Customers’ Pain Points by Call Centre Helper Magazine (Call Centre Helper Magazine) When struggling to deal with customer demand, a lot of contact centres try to recruit more people.

Customer Service 62

Customer Service Tips e-support B2C 62

Vonage

JANUARY 24, 2019

Specifically, they’re here to help you; the customer. From hotel chains to computer programs, banking brands to tech firms, the duo are experts in this field of ‘Customer Experience’ — or CX. Learn more in the article, Tough Customers , from CONVO, the magazine celebrating the art of great conversation.

Hotels 120

Hotels Banking Customers Consumers 120

CSM Magazine

NOVEMBER 3, 2023

In today’s hyper-competitive and ever-evolving online sports betting industry, it has never been more important for platforms to provide the best customer support services possible. One poor experience can be all it takes for a site to lose a loyal customer forever.

Sports 52

Sports Customer Satisfaction Gamification Strategy 52

CSM Magazine

JUNE 22, 2023

In recent years, the importance of effective customer service strategies has become increasingly evident for businesses across various sectors. One aspect of a customer service strategy is to leverage data to create personalized experiences, streamline processes, and improve overall customer satisfaction.

Customer Service Strategies 52

Customer Service Strategies Strategy Customer Service Social Media 52

delighted

MARCH 8, 2022

Product positioning is a set of strategies that allows you to improve how your product is seen and used by your customers. Target customer. Who is the target customer? What are your objectives, and how are you going to serve your customers? Do you offer better customer service? What is product positioning?

Strategy 76

Strategy Net Promoter Score Tips Competitive Advantage 76

CSM Magazine

JANUARY 3, 2024

There’s a high chance they are using geofencing as their digital marketing strategy. Geofencing is a location-based advertising strategy that uses GPS and other location-tracking tools to create a virtual boundary. The marketing strategy allows brands to show their ads to people who have been inside the geofence.

Strategy 52

Strategy Advertising Groups Retail 52

Topdown

JULY 7, 2016

DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine. Topdown was one of only 19 companies in the huge customer experience solution marketplace to be profiled in the publication.

Strategy 59

Strategy Company Customer Experience Customers 59

CSM Magazine

NOVEMBER 10, 2023

To attract new customers and maintain a positive reputation, new entrants to many industries must pay close attention to the number of positive reviews they can earn. It’s important to note that individuals who have negative experiences are far more likely to write a scathing review than happy customers are to write a positive one.

Strategy 52

Strategy Feedback Consumers Customers 52

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. For a customer service initiative to work, it has to keep going.

Customer Service 58

Customer Service Loyalty Programs Loyalty Customer Service Training 58

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. You can’t define your brand—your customer does.

Customer Service 66

Customer Service Net Promoter Score Tips Brands 66

Alliance by IFS

NOVEMBER 14, 2017

Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. The publication selected Astea International based on its technology fluency, strong customer connections, tactical strategies, problem solving techniques and its belief in true innovation.

Innovation 50

Innovation Technology Software Leadership 50

customer sure

JANUARY 10, 2024

These are the most common pitfalls we’ve witnessed from organisations when they’re evaluating and improving customer experience. Neglecting Customer Feedback One of the most common mistakes businesses make is disregarding customer feedback. Businesses often overlook the qualitative aspects of customer experience.

Customer Experience 62

Customer Experience Net Promoter Score Social Media Omni-Channel 62

CSM Magazine

FEBRUARY 22, 2024

As a customer service professional, cultivating and exemplifying a customer service mindset is not just an asset but a necessity. Here are twelve ways in which you can demonstrate an authentic customer service mindset and lead by example: 1. Put yourself in your customers’ shoes and respond with genuine care and concern.

Customer Service 52

Customer Service Social Media Feedback Customer Centricity 52

Calabrio

FEBRUARY 26, 2021

Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the forefront. Winning Products to Enable Customer Success.

Analytics 130

Analytics Innovation Contact Center Analysis 130

CSM Magazine

APRIL 18, 2023

Understanding customer insights is essential to maximizing the return on your business investments, as expected. And in this article, we’ll explore some strategies for using customer insights to drive meaningful growth—focusing on how companies like yours can use these powerful tools to increase their ROI significantly!

Return on Investment 52

Return on Investment Customer Insights Strategy Competitive Advantage 52

CSM Magazine

AUGUST 24, 2021

Thanks to the internet, it is now easier than ever before to generate leads, provided you’re using the right strategies. This is just one way that a digital marketing strategy can help you generate leads. Below, we’ll outline the key elements you should have in your digital marketing strategy if you want to generate more leads.

Strategy 105

Strategy Marketing Social Media How To 105

CSM Magazine

NOVEMBER 16, 2022

An effective customer service team is the backbone of any successful company. When a business is ready to scale, it must ensure that its customer service department can grow in tandem. Customer service managers can implement several strategies to support their team’s expansion while maintaining high standards.

Customer Service 52

Customer Service Strategy NPS Customer Satisfaction 52

BirdEye

NOVEMBER 21, 2023

Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. Elevate your social media engagement strategy Marketing for interior design businesses thrives on visual appeal and engagement.

Marketing 110

Marketing Social Media Advertising Tips 110

CSM Magazine

DECEMBER 8, 2022

In today’s business world, about 89% of businesses compete solely based on customer experience (CX). Building a solid customer experience strategy to attract new customers and retain existing ones is even more crucial for business success now. But building your CX strategy from scratch can be a daunting task.

Self Service 52

Self Service Net Promoter Score Strategy Effort Score 52

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? The charter, however, is not a magical document.

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Peter Lavers

MAY 4, 2021

I am delighted to announce that I will be participating in the next Customer Attuned Online Panel Discussion. Our subject for discussion will be Customer Centricity. We will address the topic via a facilitated discussion followed by an interactive Q & A live on ZOOM. 10.30 – 11am).

Customer Centricity 52

Customer Centricity Insurance CRM B2B 52

Natalie Petouhof

AUGUST 31, 2022

In this episode, Natalie spoke about the need for empathy today and the shift we need to make from focusing on company-centric business strategies to creating employee and customer-centric experiences. She also discussed the importance of customer feedback and how Amazon has used it to thrive.

Entertainment 52

Entertainment Consulting Conference Customer Centricity 52

CSM Magazine

SEPTEMBER 1, 2022

Leaders are now at an unprecedented inflection point where Employee Experience (EX) has become equally as critical as Customer Experience (CX) to the success of the organization. Conversations about the future of work, employee engagement and empowerment have been propelled to the forefront of customer service strategies.

Technology 52

Technology Customer Service Contact Center Employee Engagement 52

CSM Magazine

FEBRUARY 14, 2024

Call tracking gives very useful information about what customers do in the solar business. Looking at phone data helps businesses know what customers want, where people ask about solar in big numbers, when they call most often, and how well different ways of advertising like internet ads or social media posts work.

Analytics 52

Analytics Marketing Strategy Social Media 52

ECXO

FEBRUARY 26, 2024

I’m about to introduce some compelling principles of behavioral science that can be used to shape customers’ decisions. In the context of customer decisions, they can be used to encourage positive behaviors, increase customer engagement, boost sales, and even foster customer loyalty.

Sales 115

Sales Customers Social Media Examples 115