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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. Loyalty had evolved into a fairly segregated marketing function, but many of this years’ entries were more comprehensive, loyalty-enabled marketing programs. A disloyal generation?

Loyalty 52
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Revolutionizing Customer Retention: The Role of Easy-to-Use Credit Options

CSM Magazine

Loyal customers are the backbone of any business, regardless of niche, but keeping them engaged can be as challenging as landing a fish with a threadbare net. In today’s financial environment, dominated by fintech players, customer retention may seem like a thing of the past.

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15 Effective Ways to Improve Retail Customer Engagement

CSM Magazine

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52
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Phone Calls: How to Improve Your Customer Relationship Management?

CSM Magazine

Business managers and CEOs understand the importance of good customer satisfaction. Without proper customer relationship management, a company can attract lots of negative customer reviews. This guide covers some ways of improving customer relationship management with phone calls. Personalizing Customer Support.

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5 Habits of Exceptional Customer Service Managers

CSM Magazine

What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.

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An Advertising Legend Looks Ahead

Think Customers

His storied career includes the creation of the toll-free 800-number, the magazine subscription card, and the loyalty rewards program. He's been called the creator of direct marketing and a pioneer in many modern marketing innovations. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

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10 Ways to Turn First-Time Buyers into Repeat Customers

CSM Magazine

Repeat customers not only buy more, but they also often serve as unofficial brand ambassadors. Here are ten ways to help you get new customers to become loyal, repeat customers. Understand What Your Customers Want. You can give your customers a short survey when they buy something, with a small bonus for filling it out.