Astea in Business Trends Magazine


The Eighty-Fourth Edition of Business Trends magazine features the latest version of Astea’s Alliance Enterprise field service software. Read the full article to see how the redesigned platform can help transform your company to go above and beyond your customers’ expectations.

Topdown Featured in DOCUMENT Magazine Winter 2018-2019 CCM Edition


The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. Customer Communications Customer Experience

Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

This was my second year on the judging panel at the Loyalty Magazine Awards. Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Mastering customer data (finally).

PPT Solutions Recognized Again as One of America’s Fastest-Growing Companies by Inc. Magazine

ppt solutions

magazine announced today that PPT Solutions, a premier provider of client-centric, performance-based Customer Experience and Business Optimization Solutions, was. Magazine appeared first on PPT Solutions. For a second consecutive year, PPT Solutions appears on the prestigious Inc. 5000 list with 353% three-year revenue growth. TULSA, OKLAHOMA, August 20, 2019 – Inc.

Microsoft Wins in 2016 CRM Magazine Service Leader Awards

Tricia Morris

At Microsoft, and most absolutely with our customer service technology, we take these words to heart as we continue our consistent growth and progress among a steady stream of early 2016 award wins which now includes the 2016 CRM Magazine Service Leader Awards.

Strativity Group Only Customer Experience Firm Recognized By Both Consulting Magazine and SmartCEO Magazine.


The World’s Largest CX Transformation firm, Strativity Group, named 36th fastest growing consulting firm by Consulting Magazine — founder Lior Arussy accepts SmartCEO’s Circle of Excellence Award. News and Press Customer Centricity Customer Experience Strategy CX CXUPDATE Lior Arussy

The Loyalty Debate, in Association with Loyalty Magazine

Currency Alliance

These, and other important questions, were subject of a debate held recently at the Visa Innovation Center in London, and Convened by Annich McIntosh of Loyalty Magazine. Click here to watch debate on the following topics: How Can Customer Experience Drive Loyalty?

My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Customer Experience General Multi-channel Contact Center Agent Empowerment Awards CEU Customer Magazine inContact MAX My Agent eXperience

Astea Article in Architecture and Governance Magazine: The End of the ERP?


A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Customer value directly equates to revenue, and ‘best-of-breed’ solutions are better suited to improving the customer experience.

Loyalty Magazine Awards 2018: Tales of the (Mostly) Expected…

Currency Alliance

That’s been my feeling as I mull over this year’s Loyalty Magazine Awards, where Currency Alliance was proud to be Prime Sponsor. Most interestingly, though, the gift continually rewards the customer as the plant grows – and eventually delivers free food.

Astea International Named Among ‘10 Fastest Growing SaaS Solution Providers of 2017’ by The Silicon Review Magazine


Today we are proud to announce that Astea has been named one of the 10 Fastest Growing SaaS Solution Providers for 2017 by The Silicon Review Magazine. By helping our customers achieve their growth strategies, it has enabled Astea to grow.

HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine

Happy or Not

With the print edition of the article titled “The Happiness Button”, a digital version of the story was posted on their website “Customer Satisfaction at The Push of a Button”. The post HappyOrNot® Smileys Attract the Attention of the Iconic New Yorker Magazine appeared first on HappyOrNot.

Creating a Culture of Resilience and Empowerment – Chief Executive Magazine


In today’s era of empowerment, every customer operates a personal news network and is able to easily broadcast their experiences and opinions to millions. Chief-Exec-Magazine-Sept-Oct-2017-Creating-Culture-of-Resilience.pdf (1 download). The post Creating a Culture of Resilience and Empowerment – Chief Executive Magazine appeared first on Strativity. IF AN NBC NEWS TRUCK WERE to park in front of your office, what would your employees do?

Not Hand Size! Heart Size! The Art of Engagement and Loyalty

Michelli Experience

Real leaders care about the size of their heart particularly as it relates to how they care for their people!

“Mastering Customer Experience” from Field Technologies


In this Astea-sponsored special report from Field Technologies, your company will learn about the 5 Essential Technologies for Mastering Customer Experience. So, what is your competitive differentiation — why would customers want to use your services versus your competitors’?

Not Hand Size – Heart Size: The Art of Engagement and Loyalty

Michelli Experience

After all, they are the perennial winner of Fortune magazines “Best Companies to Work For” List…. As for the innovative, vital, and soulful culture at Acuity, I will let you read Fortune magazine to learn more about that and how Acuity was chosen the 2nd best workplace in the nation.

Strativity Group Named to Consulting Magazine’s 2017 Seven Small Jewels Ranking


Global customer experience design and transformation firm focus on customers yields exceptional results. the world’s leading customer experience consultancy, proudly announced today that the firm was named to Consulting Magazine’s 2017 Seven Small Jewels ranking. Each February, Consulting magazine shines a light on smaller firms that are shaking up the profession from the bottom up.

Keep Your CX Roadmap Relevant, or Risk Going off Track


This article was originally published by the CXFocus Magazine. Creating Relevant Customer Experience Plan With firms failing to perform the core CX management activities and index scores for 2019 not looking promising, at first glance this may look like doom and gloom for the CX sector.

Strativity Group Inc. To Appear on the Inc. 5000 Honor Roll Upon Fifth Consecutive Listing Inc. Magazine Unveils 36th Annual List of America’s Fastest-Growing Private Companies—the Inc. 5000


magazine today ranked leading Customer Experience Design and Cultural Transformation firm, Strativity Group Inc. Our unparalleled growth in customer experience design and cultural transformation places Strativity as the undisputed leader in this emerging and exciting space.”. “As Whether you are in need of customer experience design, employee engagement, or organizational change management, Strativity has the experience, expertise, and track record that delivers results.

Interactions 2019 Welcomes Ashton Kutcher as Keynote Speaker!

NICE inContact

He’s been named of TIME magazine’s “100 Most Influential People in the World,” as well as being honored by Vanity Fair ‘s New Establishment List, which identifies the top 50 of an innovative new breed of buccaneering visionaries, engineering prodigies and entrepreneurs.

Customer Satisfaction Versus Customer Loyalty


If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then make a purchase. But, the sale is just the beginning of the journey with your new customer. Not all customers will tell you who referred them.

What really makes customers happy?


Over time, several words have been used to describe the organisational focus on customers. They include: Customer Experience. Customer Focus. Customer Centricity. Customer Service. Customer Success. Customer Outcomes. Customer Relationship Management.

Tough Customers


Specifically, they’re here to help you; the customer. From hotel chains to computer programs, banking brands to tech firms, the duo are experts in this field of ‘Customer Experience’ — or CX. Colin Greenwood and Richard Ogley are here to help.

Interview: Best Practices in Patient Experience

Heart of the Customer

I was recently interviewed by Unitron Magazine on best practices in patient experience–check it out here: Unitron Magazine Heart of the Customer Interview. The post Interview: Best Practices in Patient Experience appeared first on Heart of the Customer.

Challenges of Understanding the Customer Journey End-to-End


Many customers experience the product or service offered by an organization differently than how the organization anticipates. Understanding the customer journey end-to-end helps brands innovate around the experience. But the experience is more than what a customer does after purchase.

Mobile Apps That Score with Customers


Fueling the growth are retailers that continue to improve the customer experience through responsive website design and mobile apps. The recent edition of Website Magazine illustrates … Continue reading → Blog Customer Experience Retail Apps The market for mobile commerce is growing exponentially and shows no sign of slowing down.

Is Your Customer Intelligence Keeping Pace with Customer Expectations?

Wired and Dangerous

Customers are different today! They have raised the bar on how they view customer experience. They are looking for service providers who consistently deliver service experiences that drive loyalty even in an environment of customer expectations that change at supersonic speed!

Q & A with Customer Experience Futurist Blake Morgan

Bill Quiseng

I had the great opportunity to interview Blake Morgan , customer experience futurist about her new book, More is More: How the Best Companies Go Farther and Work Harder to Create Knock-Your-Socks Off Customer Experiences. What’s the future of customer experience? .

Delivering on the Promise of Customer Experience

Answer Dash

(This article is originally published at Retail Info Systems Magazine ) In an omnichannel world, where consumers have infinite options available to them, customer experience (CX) is the leading way for retailers to achieve success. For many retailers, customer experience is synonymous with customer satisfaction and customer service. CX is a customer’s collective perception of their interactions with a retailer and how they feel about a brand as a result.

7 Top Tips to Create a Customer-Centric Culture 


As customer experience has become increasingly recognised as a thing of tangibility, so has the need to adopt and embed the skills and competencies that make managing it (customer experience that is) a reality. Tip 2 – Embed a customer experience framework.

Customer Satisfaction Questionnaires—Top Benefits of Using Them


Customer satisfaction questionnaires, also known as Customer Satisfaction Score (CSAT) surveys , keep your customers engaged with your brand, keep them feeling invested in their experience, and keeps them from churning away. With a fast-growing business, it’s important to do anything you can to continue to boost growth and customer happiness—and customer satisfaction questionnaires are one of the best ways to do that. Benefit 4: increase customer retention.

Walking in their Footsteps

Heart of the Customer

A few months ago I wrote an article for Quirk’s Magazine, about how journey mapping can help you get closer to you customers. October 2015 Quirks Magazine. The post Walking in their Footsteps appeared first on Heart of the Customer. Customer Experience

Document Strategy Names Topdown 'Hot Company' in Customer Experience


DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine. Customer Experience Customer Communications

National Customer Service Week Blog: Twenty Five Ways to Show Your Loyalty to Your Customers

Wired and Dangerous

Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7. We hope you are delivering special care and appreciation to your customers this week but also every other week. Most customer relationships don’t end in conflict.

How to Achieve Personalized Customer Service with AI Tools


Personalization as a driver in customer service. For organizations to succeed in creating a truly personalized CX, innovative approaches must be implemented that resonate deeply with customers so that they feel valued and appreciated. Examples of AI-Driven Personalized Customer Service.

Tools 168

Is Your Mission Customer-Focused, or an Empty Promise?


What’s your customer experience mission? I have introduced the idea of customer experience to many people. When we get right down to it, they have a tough time determining what should be included in the customer experience mission.

Social Media Influencers and Your Customer Experience

Michelli Experience

network television, radio, newspapers, and magazines). Social Media Influencer Marketing is becoming one of the most effective ways to attract customers and opens up a new channel for brands to connect with consumers directly, amplify their message and increase buzz and brand awareness.