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Building a Better Loyalty Program (and the Reward for Getting It Right)

BlueOcean

loyalty programs on average. If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. But it’s more than that.

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7 Ways to Provide Online Sports Betting Customer Service

CSM Magazine

Service and convenience is driving the growth of online shops and services and that is why industries such as sports betting has boomed over the last few years. Keeping your online customers happy with the service they receive is quite a challenge. Here are a few tips to keep in mind when running an online sports betting business.

Sports 52
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CX Annuities Solve CX ROI & Tenure Dilemmas

ClearAction

CX annuities is a phrase I coined to represent massive savings and impressive gains available through a different approach to management of customer, partner, and employee experience. This is true for customer experience, employee experience, and partner experience management. Lost ROI on customer acquisition cost.

ROI 62
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What’s causing the retail apocalypse, and what companies can do about it

Alida

The Atlantic also puts the blame on shifting customer preferences. Companies like Nordstrom, Walmart and Dick’s Sporting Goods actually plan to open more stores in the next 12 months. But in order to reinvigorate sales, the retail industry needs to reimagine the customer experience —and it needs to do so quickly.

Retail 173
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Measuring Retention and Marketing ROI

SuiteCX

Investments in customer loyalty are booming. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. A wise man9 once told me that customer strategy is easy to state but hard to implement well: “Get, Keep, Grow”.

ROI 100
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Measuring Retention and Marketing ROI

SuiteCX

Investments in customer loyalty are booming. Loyalty has become table stakes in most consumer facing sectors. Having a loyalty program is becoming a cost of doing business, a hygiene factor. A wise man9 once told me that customer strategy is easy to state but hard to implement well: “Get, Keep, Grow”.

ROI 100
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20+ ideas on how to promote your business locally

BirdEye

Do you want to reach out and engage with potential customers in your area? Ask for customer reviews 8. Loyalty incentives programs 15. Sponsor charities or local sports teams 19. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Create a website 2.