6 Ways Your Knowledge Base Can Improve Customer Experience


Things are no different when it comes to client expectations regarding customer service. Deploying an effective online knowledge base is one way to ensure that your customers are delighted every single time when they approach your customer support.

Building a Customer-Centric Knowledge Base


Most customers would rather solve problems themselves than go through the hassle of contacting customer service. According to Forrester Research , 91% of customers surveyed would use a knowledge base if it were customized to their needs.

Building the Perfect Knowledge Base Template Article


Creating a knowledge base is a great way to offer quick solutions for your customers and ease the strain on your customer service team. The main purpose of a knowledge base is to show customers how to do something with your product or your website and solve a need.

Knowledge Base Template: 5 Easy Steps to Create Your Own from Scratch


It turns out the company’s customer service portal has a section called “ Building Instructions ” where customers can search for manuals based on their set number, theme, and year. A knowledge base offers your customers 24/7 support.

The SaaS Guide to Customer Engagement, Retention, and Advocacy

What Is a Knowledge Base and Why Is It Useful?


As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Internal Employee Knowledge Base.

5 Best Practices for Keeping a Killer Knowledge Base


Answer: When they are a writing a knowledge base to help customers solve their problems quickly and reduce repetitive conversations with your support team. Writing documentation for a knowledge base is hard. A knowledge base is how you communicate with customers.

What do I Need to Know to Create a Knowledge Base?


A knowledge base is a great way of communicating with customers. When written well, it helps direct customers straight to the information they need so customers don’t have to contact the customer support team. Who Owns the Knowledge?

How Surveys Can Help You Make Improvements to Your Knowledge Base


Recently, Anna Rubkiewicz dove deep into the topic of customer feedback management. In her article, Anna discussed the idea that companies can use what they learn from their customers during service or support engagements to inform the creation of their knowledge base documentation.

Does Your Knowledge Base Really Answer Your Customers' Questions?


Online knowledge bases are becoming more and more of a ‘hygiene factor’ for consumer tech brands.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

topic in C-suites, AI for customer engagement is white hot. As a pioneer in AI for contact center customer service and customer. companies to transform—not just improve—customer service and. center customer service. Intelligence in the Customer Engagement.

From Knowledge Base to Virtual Agents: The Shift to AI-powered Self Service


Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. Drivers for customer self-service. Organizations generally implement self-service tools within their customer support processes as a response to a business challenge. The rise of Artificial Intelligence in customer self-service.

Knowledge Base Integration With Live Chat – the Best Recipe for Customer Support

ProProfs Chat

How important is good customer support for your business? It may seem like a no-brainer, but a surprising number of businesses have failed to deliver when it comes to ensuring that their customers are happy. Good customer support is not an option anymore.

5 Ways to Enhance Your Customer Experience with a Knowledge Base

CX Journey

Creating a memorable customer experience (CX) is not every brand’s cup of tea. Only a few brands ensure great customer experience throughout the customer journey. There are different ways in which you can provide self-service as a form of support to your customers.

Quick Tips to Build a Smart Knowledge Base


A knowledge base has the power to greatly improve your user experience. It's practically the best solution for customer support, employee collaboration, and coordination with other business processes.

Quick Tips to Build a Smart Knowledge Base


A knowledge base has the power to greatly improve your user experience. It's practically the best solution for customer support, employee collaboration, and coordination with other business processes.

Why Is It Important to Have Customer Service Knowledge Base Software?

Provide Support

Why Is It Important to Have Customer Service Knowledge Base Software? Customer service is a defining quality of almost any business nowadays. Articles customer service customer service knowledge base software self service

How to create Welcome messages and Away messages-Kommunicate knowledge base


Welcome messages: Welcome messages are the powerful and simplest way to greet your customers. Away messages: Away messages will help you to inform your customers when your agents are not online and to show intended messages as per your convenience. Knowledge Base

Guest Blog: Why Knowledge Base Integration with Live Chat Is Important for Better Customer Support


This week on our Friends on Friday guest blog post my colleague, Jason Grills, writes about the importance of good customer support and the impact it can have on your business. How exactly can good customer service improve your business? Your Customers Can Receive Instant Answers.

How to build the perfect knowledge base: the tools you will need


As a result, it might not be a surprise to discover that 67% of those surveyed prefer self-service to speaking to a customer agent. In addition, 91% of people would gladly use a tailored knowledge base if offered the chance. The advantage of employing an effective knowledge management system is clear and the results are a win for customers. It is also a no-brainer for companies – an effective knowledge base ensures a high rate of ticket deflection.

How to write a knowledge base article


The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. You want to give your customers the means to handle a problem on their own through self-service. Knowledge base article checklist.

How to Use Internal Knowledge Base and Why is It Worth It


For new employees, talking with customers on chat can be a real nightmare. Not only do they need to get to know the product as fast as you can, but also need to learn how to deal with impatient customers. We’ve created Internal Knowledge Base you can install in the LiveChat application.

How to write a knowledge base article


The main aim of a knowledge base article is to show your customer how something can be done, either on your website or with your product. You want to give your customers the means to handle a problem on their own through self-service. Organizing the knowledge base article.

Why Self-Learning Knowledge Bases are the Future of Customer Service


A self-learning knowledge base is often found to be a key component of enterprise level self-service solutions. Leading knowledge base technologies use machine learning algorithms to automatically collect customer queries, learn from representatives? responses, and continuously expand the knowledge base over time

Use your self-service content to build customer trust


The easier it is for our customers to help themselves, we reason, the lower our call volumes will be, the more money we’ll save, and the more time we’ll have for tending our desktop rock gardens. So how do you make sure that your self-service content is the good, customer-rescuing kind?

Why do you still have an FAQ section?


Whether it’s just a few questions on a “Contact Us” page or Zappo’s massive, eternal scroll-fest , FAQs offer a simple way for customers to scan for topics and solutions. Every time I have used FAQs, they have indeed, helped customers get to a solution faster.

3 Ways Knowledge Management Solutions Create Happy Employees and Customers

Team Support

In the business world, knowledge is power. A team of bad ass, knowledgeable employees will impress even the most difficult customers. In many companies, knowledge is acquired through direct experience. Knowledge Management customer knowledge base

Back to Basics: Contact Center Trending Technology 101

Upstream Works

The world of customer experience management is expanding and growing in complexity at an alarming rate. A channel, to be clear, means a communication vehicle that a customer/member/etc. based on their past purchases, contract expiration dates, or other available data.

5 Ways to Wow – The Power of Proactive & Predictive Customer Care

Upstream Works

Earning a customer’s loyalty is the name of the game with customer experience management today. It’s a highly competitive marketplace – with a fickle customer landscape. And it’s a positively herculean undertaking to make an impression that keeps customers coming back. .

5 Powerful Tools for Social Media Customer Service

CSM Magazine

This is the reason why businesses and brands strive for building a strong social media presence to retain customers, attract new ones, boost sales, and improve brand recognition. 5 Tools for Effective Social Media Customer Service. Knowledge Base

Why Are So Many Contact Centres Switching to Cloud Phone Systems?

CSM Magazine

By 2020, 50% of call centres that don’t use cloud technology will have made the switch to cloud based phone systems. When compared to on-premise phone systems, cloud phone systems lead to a better customer experience, improved agent performance and a more positive ROI. Knowledge Base

Get on the Same Page with Your Customer—Literally

CSM Magazine

Ever been in a live chat with a customer wishing you could show them what you’re trying to explain? Worse yet, you’re in a chat with a customer who’s struggling to explain their issue that would be clear if you could see it. Knowledge Base

How to Improve Amazon Customer Satisfaction

CSM Magazine

Amazon is a customer-centric platform, and given its customer priority shopping service, it’s a popular first choice for online shoppers. To be a successful seller, your number one priority is to know how to please Amazon customers. Amazon has put customers above the competition.

20 Creative Customer Loyalty Ideas to Keep Customers Happy

CSM Magazine

The only way to make this happen is to continuously convert prospects into customers or secure the loyalty of existing customers that repeatedly avail the business’ products or services. Repeat customers are more inclined to perform word-of-mouth advertising for your brand.

Understanding How Fraud Can Affect Your Business

CSM Magazine

If your business has fallen victim to a major fraud, it can have a detrimental effect in the eyes of your actual and potential customers. Knowledge Base

How to Improve Customer Service on Your Website

CSM Magazine

Excellent customer service is vital nowadays. Buyers choose friendly, customer-centric brands who pay attention to their clients’ feelings and preferences. Here are some tips to help you improve the customer experience of your web users. Knowledge Base

4 Ways to Minimize Workload on Customer Service Agents

CSM Magazine

As a customer service manager or the owner of a thriving company, it can be challenging to keep up with all of the tasks that are involved in keeping workflow and productivity at optimal levels on a daily basis. Use Process Maps to Facilitate Better Customer Experiences. Knowledge Bas