Help Scout

AUGUST 22, 2023

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences. Read the full article

Knowledge Base 104

Knowledge Base Management Customer Experience How To 104

Comm100

NOVEMBER 5, 2020

Access to information is key to the success of any customer service team, whatever channel you use. For customer service, that means collecting, centralizing, and sorting important information into a well-crafted internal knowledge base. Choose your knowledge base type. Gather your content.

Knowledge Base 130

Knowledge Base Omni-Channel Software Policies 130

GetFeedback

AUGUST 24, 2018

Arming your customers with self-service content saves everyone time and energy. Learn how to optimize your knowledge base for your customers' needs.

Knowledge Base 150

Knowledge Base Self Service Customer Centricity Customers 150

Help Scout

AUGUST 22, 2023

Improve your customer experience by providing customers with the info they need at the moment they need it. Follow these 9 knowledge base tips. Read the full article

Knowledge Base 84

Knowledge Base Tips Customer Experience Customers 84

SurveySensum

JANUARY 5, 2024

Their insights revealed a surge in “workout plans” and “nutrition tips” queries on their knowledge base. But the challenge is – How do we gather these VoC insights from the knowledge base? A fitness app team was analyzing its user interactions. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

TechSee

DECEMBER 3, 2019

Customer: I think I need to reset my router but I can’t work out how. Customer: Never mind, I’ll figure it out myself. This lack of efficiency has not escaped the notice of customers. Over a quarter say that getting their questions answered by customer service is becoming harder. Proactive knowledge suggestions.

Knowledge Base 136

Knowledge Base Contact Center Customer Service Representative System 136

Kustomer

NOVEMBER 3, 2021

As our world gets faster, the expectations of the customer climb higher. Customer service knowledge base technology resides at the center of facilitating the kind of optimal service consumers now desire. What Is a Knowledge Base? Knowledge Base Basics.

Knowledge Base 98

Knowledge Base Self Service Policies Consumers 98

Help Scout

AUGUST 22, 2023

Learn why and how to make effective use of video in your knowledge base to help your customers get better answers to their questions more quickly. Read the full article

Knowledge Base 76

Knowledge Base Video Examples Tools 76

TechSee

FEBRUARY 3, 2020

When agents have knowledge gaps, the contact center will experience a lower First Contact Resolution (FCR) rate, and a higher technician dispatch rate. All this adds up to higher costs for the organization and a major blow to customer satisfaction. Tapping tribal knowledge. Creating a visual tribal knowledge base.

Knowledge Base 109

Knowledge Base Contact Center Customer Service Self Service 109

Kustomer

FEBRUARY 4, 2022

If the past two years have taught us anything, it’s that the world can turn upside down in the blink of an eye… and the customer experience transforms just as quickly. The Knowledge Base will curate the best CX content and insights, and deliver them directly to your inbox each month.

Knowledge Base 98

Knowledge Base Consumers Trends Innovation 98

Vanilla Forums

SEPTEMBER 9, 2020

Your knowledge base is no exception; collecting regular statistics on the performance and health of your knowledge base is what will keep it well-oiled and running as intended. All platforms, strategies and processes in your organization need to be measured in order to identify areas for improvement and areas to build on.

Knowledge Base 95

Knowledge Base Self Service Measurement Strategy 95

Knowmax

DECEMBER 22, 2021

The post 5 benefits of knowledge base tools for customer service appeared first on Knowmax.

Knowledge Base 98

Knowledge Base Tools Customer Service Customers 98

Help Scout

AUGUST 24, 2021

Access to knowledge is an issue many businesses face. They have information to share with customers, but they don’t always have an effective means by which to share it. Luckily, there’s a tool that addresses that very issue: knowledge base software. What is knowledge base software?

Knowledge Base 106

Knowledge Base Software How To Self Service 106

Vanilla Forums

SEPTEMBER 10, 2020

A knowledge base has quickly become a must-have for any organization looking to deliver a stellar customer experience. In fact, a recent study found that 92% of people would use a knowledge base for self-service support if it was available.

Knowledge Base 90

Knowledge Base Self Service Study Customer Experience 90

Helpware

JUNE 13, 2023

When customers need answers, they want convenience almost as much as the answers themselves. Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. Fortunately, that’s where a well-equipped, readily accessible knowledge base can save the day. And it’s geometry, at that.

Knowledge Base 72

Knowledge Base Self Service Tips How To 72

Bold360

APRIL 1, 2020

Knowledge is power, especially during the COVID-19 pandemic when both individuals and organizations alike are struggling with uncertainty. No matter what happens next, your employees and customers will continue to have questions they need answered (and fast), even as your call center struggles to maintain operational continuity.

Knowledge Base 95

Knowledge Base Call Center Self Service Management 95

Help Scout

AUGUST 22, 2023

This guide to redesigning your existing knowledge base architecture will help your team and customers get the most out of your help docs. Read the full article

Knowledge Base 40

Knowledge Base How To Customers 40

transcosmos Information Systems

NOVEMBER 9, 2020

Zendesk Customer Experience Trends Report 2020 showed that 51% of customers wish to receive an answer to their questions in less than 5 minutes on the phone when they contact companies for support. At Transcosmos we understand the expectations of the customers and utilize the best tools to fulfill their needs.

Knowledge Base 62

Knowledge Base System Self Service Call Center 62

GetFeedback

MAY 7, 2019

There is no denying the fact that we live in an era of instant gratification. The immediate response that we.

Knowledge Base 195

Knowledge Base Customer Experience Customers 195

ViiBE Blog

MAY 31, 2021

Unfortunately, when an employee leaves, this knowledge often leaves with them. In customer-facing positions, high turnover can exacerbate this problem and negatively affect customer service. In technical roles, knowledge gaps can emerge when knowledgeable employees with decades of experience decide to retire.

Knowledge Base 52

Knowledge Base Self Service How To Software 52

Comm100

FEBRUARY 5, 2018

As companies everywhere see growing customer demand for self-service functionality in addition to their core service or support channels, knowledge bases play a large part in helping organizations to meet this need. Knowledge bases offer information that might otherwise only be available through a human.

Knowledge Base 102

Knowledge Base Self Service Contact Center e-support 102

Knowmax

AUGUST 24, 2022

The post How To Get Started With Knowledge Base For Customer Engagement? appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customer Engagement Engagement How To 52

Knowmax

OCTOBER 10, 2022

The post 5 Reasons To Choose An AI Knowledge Base For Customer Experience appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customer Experience Customers 52

SaleMove

JUNE 7, 2021

Deliver Timely Customer Service with Conversational AI. One thing is for certain: if you have customers, they’ll have questions. Knowledge bases (KB) and conversational AI are two ways your company can deliver consistent and timely customer service. Enter conversational AI. Empower Agents.

Knowledge Base 52

Knowledge Base Self Service Chatbots Comparison 52

Talkdesk

MARCH 10, 2020

Whether it’s a finicky software product or a purchase from a company with a complicated return policy, most consumers have turned to a company’s knowledge base in an attempt to get their questions answered faster. What are the key characteristics of an AI-powered knowledge base?

Knowledge Base 65

Knowledge Base Self Service Contact Center Policies 65

Knowmax

DECEMBER 21, 2021

The post DIY knowledge base for handling customer calls with ease appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customers 52

SaleMove

JUNE 7, 2021

What tools do you use to provide consistent answers for customers? The post Conversational AI, the Answer to Knowledge Base Shortcomings? appeared first on Glia Blog | Digital Customer Service Explained. KBs and conversational AI are two ways your company can deliver consistent service.

Knowledge Base 52

Knowledge Base Tools Customer Service Company 52

GetFeedback

MAY 7, 2019

There is no denying the fact that we live in an era of instant gratification. The immediate response that we.

Knowledge Base 150

Knowledge Base Customer Experience Customers 150

Talkdesk

MARCH 24, 2020

In my previous blog , I took you through the key characteristics of a true AI-powered knowledge base. Now, we’re going to dive into the different stakeholders within and outside of the contact center who will benefit from this evolution of the traditional knowledge base, and how you can use it to transform your customer experience. .

Knowledge Base 57

Knowledge Base Self Service Net Promoter Score Average Handle Time 57

Knowmax

DECEMBER 20, 2021

DIY knowledge base for handling customer calls with ease.

Knowledge Base 52

Knowledge Base Customers 52

Knowmax

JULY 18, 2022

The post 5 Easy Steps To Build A Support Knowledge Base appeared first on Knowmax.

Knowledge Base 52

Knowledge Base Customers 52

kommunicate

MARCH 30, 2020

Bots are the hotshots in the customer support market. We will be using Google Dialogflow’s Knowledge Connectors. The post How to Create FAQ Bot Using Dialogflow Knowledge Base Connector appeared first on Kommunicate Blog. Additionally, with the rise of self-service, bots have become more important.

Knowledge Base 81

Knowledge Base Self Service How To Marketing 81

Knowmax

DECEMBER 22, 2021

5 Benefits of a customer-facing knowledge base tools.

Knowledge Base 52

Knowledge Base Tools Customers System 52

Knowmax

JULY 20, 2021

Knowledge base for customer support – How to create & manage effectively.

Knowledge Base 52

Knowledge Base Management How To Customers 52

Knowmax

JANUARY 20, 2022

The post 4 Simple steps to curate your live chat knowledge base appeared first on Knowmax.

Knowledge Base 59

Knowledge Base Customer Service Customers 59