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Are You Delivering “Comfort and Joy” to Your Customers?

Customer Bliss

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. ” Calculating Versus Giving Customers Joy.

Metrics 288
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Calabrio Wins CUSTOMER Workforce Optimization Innovation Awards for Full WFO Suite and Speech Analytics

Calabrio

Agents began hosting their frontline communications with customers from home offices – fundamentally shifting how the workforce operates – and many companies finally recognized that new strategies were needed to their customers’ needs at the forefront. Winning Products to Enable Customer Success.

Analytics 130
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Chip R. Bell: Innovate, Don’t Imitate

Bill Quiseng

Intent on learning how to “Deliver The World’s Best Customer Experience”, I have read more books by Chip R. Chip’s newest book, “ Inside Your Customer’s Imagination: 5 Secrets to Creating Breakthrough Products, Services, and Solutions ,” launched this week. Inside Your Customer’s Imagination.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

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Innovators break the mould, at the 2020 Loyalty Magazine Awards

Currency Alliance

Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. As more holistic marketing initiatives, loyalty mechanics were harnessed to drive and measure engagement across channels, and across many more customer touchpoints. A disloyal generation?

Loyalty 52
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How to Implement Customer Focused Innovations

CSM Magazine

Who do business innovations serve? Sometimes, they may bring more benefits to one group more than another, whether that’s employees, customers, or shareholders. Yet setting out to please your customers is not always as straightforward as it might seem. Does the innovation place a substantial burden on your staff?

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Best AI Knowledge Platform for 2024 and Beyond!

eGain Blogs

And customer service is one of the sweet spots for Gen AI and KM innovation. One of our major telco clients was selected for the “Knowledge Reality” Award, given by KMWorld magazine, the only magazine solely focused on KM technologies and best practices. Clients Top score of 4.9 We win when our clients win! *

CRM 72