The Ultimate Customer Experience Infographic, 2015
October 6, 2015 1 Comment
Once again, Temkin Group is publishing a new infographic for CX Day.
You can see the full infographic below. Here are links to:
I'm an experience (XM) management catalyst; helping organizations improve results by engaging the hearts and minds of their employees, customers, and partners. I enjoy researching and speaking about these topics. I lead the Qualtrics XM Institute, which is the world's best job. We're igniting a global community of XM Professionals who are inspired and empowered to radically improve the human experience. To achieve this goal, my team focuses on thought leadership, training, and community building. My work is driven by a set of fundamental beliefs: 1) Everything starts and ends with human beings, so you need to understand how people think, feel, and behave; 2) XM is a discipline that needs to be woven throughout an organization's entire operating fabric; and 3) Building the XM discipline requires a combination of culture, competency, and technology.
Customer Experience Matters® 
Great infographic! I’m interested to see stats on the influence of Artificial Intelligence/ automation is having on CX. I’ve already noticed the positive impact Virtual Assistants are having on CX.