Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. How do you customize your customer experience to appeal to various age groups while remaining relevant to all of them?

Customer Experience 124

Customer Experience Social Media Infographics Advertising 124

Storyminers

AUGUST 21, 2018

If the majority of your customers are baby boomers or Gen Zers, then marketing is a simple matter of reaching that generation where they spend the most time and in a way that speaks to them. Here are nine ways to customize your in-store and online experience to reach multiple generations: 1. Send Targeted Emails.

Social Media 100

Social Media Customer Experience How To Infographics 100

Eptica

DECEMBER 11, 2015

Date: Friday, December 11, 2015 Festive failings in UK customer service. Clearly the stakes are high, and delivering fast, responsive customer service and a superior experience are key parts of attracting and retaining shoppers in the run up to December 25 th. Published on: December 11, 2015.

Self Service 48

Self Service Customer Service Social Media Retail 48

BirdEye

MAY 23, 2023

Customer service is the beating pulse of your business. For your company to thrive, customer satisfaction has to be a priority. And feedback forms are one of the best ways to understand your customers and gather insights to improve the customer experience. Why is a feedback form important for a business?

Feedback 52

Feedback Survey Net Promoter Score NPS 52

Lumoa

APRIL 3, 2018

83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. That time, customer experience management was still unknown to the most of the business doers. But it is not a surprise because NPS gives a very simple and easy to track system to follow your most and least loyal customers.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

LiveChat

DECEMBER 6, 2017

A customer journey map is a way to graphically present the whole experience of your customer when he interacts with your business. The purpose of the customer journey map is to identify: key interactions of your customer with your business. Understand your customers better. Are they looking for a solution?

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44