CX Centric

MAY 25, 2021

This will be an international interactive discussion, and will include a keynote from Alec Dalton, Senior Manager at Marriott International, and also from Sharon Head, Head of Customer Success at Freshworks. This has changed the demand for tourism and hotels significantly. This is sponsored by CX Brussels and Freshworks.

Hospitality 52

Hospitality Guest Experience Hotels Tourism 52

Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Kustomer

JUNE 9, 2021

A business could be doing everything right, but at some point they will receive a customer complaint. It can be easy to place blame on the customer. But businesses should see the unsatisfied customer as a growth opportunity. In this article, you will uncover three ways customer complaints are actually a blessing.

Tourism 96

Tourism eBook Exceptional Customer Service Guest Experience 96

ShepHyken

OCTOBER 31, 2017

Josh also explains how to recover from service failures and gain loyal customers. If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Validate the customer’s comments even if you don’t agree with what is being said. T – Thank: Thank the customer for the complaint.

Tourism 104

Tourism Entertainment Guest Experience Hospitality 104

LoyaltyPlus

JUNE 12, 2022

Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits. Demand for hotels and tourism has transformed dramatically alongside changes in consumer behaviour.

Hotels 52

Hotels Self Service Tourism Guest Experience 52