A complete guide to improving customer service in government [with best practices & use cases]
Comm100
MARCH 16, 2022
The gap between customer service in public and private sectors is vast. The top-performing private sector in the US boasts a customer satisfaction score of 8.3 In US government, this score languishes at 4.5. All this makes providing the very best customer service in government no easy feat. – Chapter 4.1:
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