Response Bias in CX: How to Get Better Feedback
InMoment XI
APRIL 5, 2024
Creating and executing the perfect survey that avoids obtaining misleading feedback can be tricky business. Unfortunately, if you aren’t getting accurate data from your surveys because of response bias, you can’t rely on it to improve experiences for your customers and employees. What is Response Bias? How Common Is Response Bias?
Let's personalize your content