Digital Intercept: How to Collect Customer Feedback Without Ruining the Experience
InMoment XI
JANUARY 4, 2022
This little pop-up window is more commonly known in the customer experience (CX) industry as an intercept or digital intercept. Though the use of a digital intercept has great intentions, the unfortunate truth is that it can often harm the customer experience more than it improves the experience. “I barely just entered the page!”.
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