NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. And they’re downright exciting from a customer experience standpoint! Eco-friendly Fashion: The Fast Fashion Cure. What is Fast Fashion? What is sustainable fashion though? Let’s see how it looks.

Fashion 49

Fashion Analytics Apparel Trends 49

InMoment XI

APRIL 26, 2022

Surveys are also direct insight into your customers and information about how they feel about your company, products, and services. How did your customers perceive your most recent product launch? Surveys are a direct line to find out and glean valuable information about your customers and your company. . Paper Surveys.

Survey 260

Survey Customer Experience Fashion Groups 260

NetBase

APRIL 17, 2020

It’s about the intensity of the passion that customers have about your brand. With salons and boutiques alike forced to shut their storefronts amidst COVID-19, and so many people working remotely and rarely leaving their homes, beauty and fashion are falling from consumers’ priority lists. Learning as We Go. Note to brands.

Fashion 64

Fashion Brands Effort Score Social Media 64

NetBase

NOVEMBER 14, 2019

Leading retail brands are using social analytics research to support new eco-friendly fashion offerings. And they’re downright exciting from a customer experience standpoint! Eco-friendly Fashion: The Fast Fashion Cure. What is Fast Fashion? What is sustainable fashion though? Let’s see how it looks.

Fashion 40

Fashion Analytics Apparel Trends 40

Steve DiGioia

MAY 23, 2022

It should match the tastes, needs, and expectations of the customers who frequent the business. 10 Smart Ways to Cater to Your Local Customers. Celebrate the national holidays of your customers with signage, decorations, and even music to match the occasion. RELATED POST: What is Customer Service, Really? Give them a try!

Sports 361

Sports Fashion Hospitality Hotels 361

NetBase

NOVEMBER 19, 2019

To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? The concept of it all revolved around fashion, which felt odd to many. The models involved with the Fashion Cafe had some input into the food on the menu.

Fashion 40

Fashion Data Analytics Transportation 40

NetBase

NOVEMBER 19, 2019

To continue our series, let’s see how Fashion Café fantastically flopped, and how social analytics could have saved them! What is Fashion Café and Who Are Those Karens ? The concept of it all revolved around fashion, which felt odd to many. The models involved with the Fashion Cafe had some input into the food on the menu.

Fashion 40

Fashion Data Analytics Transportation 40

InMoment XI

MARCH 3, 2022

Here’s a difficult truth you may be facing: “my customer experience (CX) program is just not moving the needle.” In a similar fashion, managing experiences only focuses on understanding the customer or reacting to their interactions. And that doesn’t just apply timewise as your customer journey develops.

Fashion 493

Fashion Government Measurement Voice of Customer 493

Oracle

APRIL 3, 2018

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. In 2005 we’ve started Passarela.com, which was the first store to sell women’s fashion shoes in Brazil.

Fashion 50

Fashion Retail Data Ecommerce 50

ShepHyken

FEBRUARY 5, 2024

How do loyalty programs impact a customer’s purchasing decision? How can companies effectively track and utilize customer data to drive loyalty? What role do customer experiences and rewards play in loyalty programs? True loyalty involves providing unique experiences and benefits to customers.

Loyalty Programs 85

Loyalty Programs Loyalty Fashion Financial 85

InMoment XI

OCTOBER 12, 2022

With so much riding on each interaction with your brand, you can’t afford to leave a negative customer experience unresolved. In fact, a study by Lee Resources reveals that 91% of unhappy customers won’t return to your brand at all. That’s where a closed-loop system comes in! Looking to get started with or revive your approach?

System 493

System Chatbots Fashion Study 493

Experience Matters

JUNE 18, 2018

Over the last few years, many B2B organizations have created customer success organizations that focus on ensuring that their clients are happy. As I discussed in a previous post, many customer success organizations still look a lot like old-fashioned account management teams.

Customer Success 202

Customer Success Fashion B2B Customers 202

Retently

JUNE 28, 2023

Luxury brands, from Swiss watch manufacturers to boutique fashion houses, have used this strategy very effectively for decades, earning a reputation for quality not just because of quality itself, but because of pricing that reflects it. This can affect customer sentiment and satisfaction.

Customer Satisfaction 133

Customer Satisfaction Net Promoter Score Fashion B2C 133

ShepHyken

MARCH 31, 2024

Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Customer Service 81

Customer Service Government B2B B2C 81

Beyond Philosophy

MAY 6, 2023

Vijay, one of our listeners, drew my attention to a deficit in my content regarding customer strategy. He asked if we had anything on customer engagement. In a recent podcast with Customer Experience pioneer Joe Pine, we explored the idea of time well spent. To remedy this giant hole in our content, we recorded this podcast.

Customer Engagement 147

Customer Engagement Engagement How To Fashion 147

Lumoa

NOVEMBER 17, 2022

The evolution of customer experience in e-commerce has grown exponentially since the pandemic making customer experience more important than ever. Customers search for easy shopping solutions on clear, engaging websites. Customer Experience in E-commerce Trend Predictions for 2023. Multiple customer support options.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Alida

MARCH 5, 2021

Though considered a niche category by some, luxury goods—including high-end fashions, accessories, footwear, and beauty products—are a hot commodity. Emerging customer segments and increased spending among core luxury shoppers will help drive growth in existing markets and channels, far more so than any new sector expansion.

Retail 130

Retail Fashion Feedback Financial 130

Customers Rock!

AUGUST 28, 2010

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Many companies spend a lot of time and money on attracting new customers to their product or service. Taking care of existing customers is a fantastic, cost-effective way to grow your business. A cross-sell offer.

Fashion 190

Fashion Hospitality Advertising B2B 190

ClearAction

AUGUST 19, 2020

Customer Experience Indexes: Modern Thinking Lynn Hunsaker. Why are customer experience indexes powerful? An index is like an executive summary of your voice of the customer research. Each index conveys value as seen by your company or by your customers. Implies customer behavior’s value to your company.

Customer Experience 174

Customer Experience Fashion Communication Customers 174

Alida

JUNE 3, 2021

They help build their readers' confidence by providing them a pulse on the latest trends in fashion, grooming, entertainment, travel, culture, automotive, and more. SWAGGER Magazine is North America's leading, digital-first, modern men's luxury lifestyle magazine.

Entertainment 221

Entertainment Automotive Fashion Travel 221

ShepHyken

APRIL 1, 2024

Each week, I read many customer service and customer experience articles from various resources. Put Yourself 2nd to Place 1st in the Experience Economy by Barry Fiske (Fast Company) Customers can sense when a company’s products and experiences aren’t loyal to their needs, so why should they be loyal to that business?

Customer Service 76

Customer Service Government B2B B2C 76

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

Customer Bliss

SEPTEMBER 7, 2017

Mattress Mack is obviously a small business (only two locations), but even without enterprise-level resources, they did the right thing both (a) for society and (b) in the interest of potential customers of the neighborhood. Airline margins are incredibly tight, and JetBlue will lose money on this in some form or fashion.

Company 434

Company Airlines Fashion Government 434

Kerry Bodine

MAY 11, 2020

To succeed throughout the rest of the pandemic and whatever comes next, you need to proactively develop a customer experience strategy that will serve both your customers and your business. Workspaces: Many employees — from customer-facing call center agents to behind-the-scenes contributors — are now working from home.

Strategy 305

Strategy Customer Journeys Customer Experience Fashion 305

Optimove

AUGUST 26, 2021

Sounds like some fashion brand’s motto? One thing’s for sure – when talking about customers, it’s a horrible strategy for brands, even for the wealthiest amongst them. If your top-to-bottom overall CAC is $1, your average first purchase is 90 cents, and all your customers buy with you just one time – you’re obviously losing money.

Brands 98

Brands Fashion CRM ROI 98

Wired and Dangerous

FEBRUARY 23, 2021

What about the service you provide to your customers? Today’s wired and dangerous customers are vain – expecting treatment that telegraphs they are special and unique, not just one of the masses. This requires that we develop new and innovative approaches to consistently take our customer’s breath away.

Fashion 103

Fashion Innovation Customers Analysis 103

Bill Quiseng

MAY 2, 2021

Too often, businesses focus solely on the negative feedback from their customer surveys in CSI fashion, identifying the pain points and taking the steps to eliminate them. Here are three steps you can take to move from reactive to proactive customer service. STEP ONE: Thank ALL customers who gave you survey feedback.

Customer Service 136

Customer Service Fashion Guidelines Exceptional Customer Service 136

Steve DiGioia

JUNE 17, 2021

My belief is that any business must “ always do what’s in the best interest of the customer ”. When automation and technology become the new “service goal”, the customer then comes second. Others may say that if these “advancements” provide upgraded services and lower costs to the customer, then it is worth it. TipsOnThursday.

Technology 130

Technology Tips Fashion Chatbots 130

Wired and Dangerous

MARCH 9, 2020

What about the service experience you provide to your customers? Does it get a regularly scheduled check-up that touches the entire customer journey through your organization? Asking the customer to say “ah” (a.k.a., Does it leave customers feeling secure? Do customers witness employees perpetually improving service?

Customer Experience 143

Customer Experience Customer Service Fashion Social Media 143

Wired and Dangerous

NOVEMBER 23, 2020

The Thanksgiving holiday, especially this year, is a great time to stop and reflect on your efforts to ensure your customers feel appreciated for no other reason than they are your customers! We know that today’s wired and dangerous customers are picky, fickle, vocal, and vain*! Bell and John R.

Fashion 113

Fashion Innovation Customers Communication 113

BirdEye

JULY 10, 2023

Customers and brand ambassadors aren’t the only prospects out there who can support your business. The end goal is to widen their respective customer bases by increasing awareness. Expanded reach: Collaborative efforts like influencer partnerships allow brands to tap into each other’s customer base or target audience.

Brands 52

Brands Fashion Social Media Retail 52

Blake Morgan

APRIL 27, 2023

For years, every industry, from beauty to tech and fashion, has raised claims of being eco-friendly. But customers are starting to see through sustainability claims. A large part of delivering a great customer experience is prioritizing sustainability and being honest about it.

Brands 59

Brands Fashion Effort Score Customer Satisfaction 59

ShepHyken

FEBRUARY 13, 2019

You don’t have to send your customer flowers, but how about an expression of appreciation? It can be something as simple as a thank you note or as elaborate as a customer appreciation event. Any day is a good day to show some customer love. With that in mind, here are five ways to say thank you to your customers.

Fashion 124

Fashion Video Customer Service Training Customers 124

CSM Magazine

FEBRUARY 1, 2022

The combined solutions of K3 and Viji boost fashion and apparel brands to be more sustainable and ethical in their supply chain. critical software solutions, with a focus on fashion and apparel brands, today announced its acquisition of ViJi (Sas ). K3 , which provides business?critical Supporting Sustainability Objectives.

Retail 52

Retail Apparel Fashion Strategy 52

Daniel Group

AUGUST 11, 2022

A Tale of Two Customer Feedback Responses. To illustrate the impact of how responding to your customers’ feedback matters, I want to share two examples of surveys I completed and how these providers responded to my feedback. . Customer Feedback Response 1 . Customer Feedback Response 2 . Appreciated?

Feedback 102

Feedback Fashion Report Survey 102

Maru Group

NOVEMBER 2, 2018

Unsurprisingly, clothes and fashion (31%), holidays and travel (28%) and eating out and leisure (28%) are going to take the biggest hit when it comes to consumer spending over the next six months. Customer experience is vital as expectations of businesses rise. It means that a brand’s customer experience has never been more important.

Customer Experience 149

Customer Experience ROI Travel Fashion 149