Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Many companies spend a lot of time and money on attracting new customers to their product or service. Don’t you think your customers would like to feel that same joy?&#.

The rise of chief digital officers in fashion, luxury and beauty retail

Vision Critical

Among Rochet’s biggest priorities: figuring out the company’s approach to programmatic media buying , making sure the brand provides a consistent customer experience and exploring new terrains like artificial intelligence. Innovation Customer Experience retail

Running a Customer Success Team in the Fashion Industry

CSM Magazine

The Customer Success Manager is a relatively new job title in the fashion industry that has become necessary due to the growing demands of customers and clients. The following tips will help your customer success team become even more efficient in the digital world.


News & Customer Experience

Today we enter the fantastic world of a fashion store. Whether it is a flagship store , an affilate or a reseller , it is essential to have clear in mind that, when entering the point of purchase, the customer wants a preferential and direct relationship with the brand itself.

How Brazilian Fashion Retailer Passarela Uses Data for Better CX

Smarter CX

Next week at Oracle Modern Customer Experience 2018 in Chicago, the Markie Awards ceremony will take place, where winners in 19 categories of marketing and customer experience excellence will be announced. It is one of the largest fashion ecommerce operations in the country.

“Oh when you smilin’, when you smilin’ The whole world smiles with you” – do happy customers = better customer experiences?


I make no secret of the fact that I am a fan of ‘old fashioned values’ in the delivery of great Customer Experiences. This morning I have personally crossed paths with approximately 20 people who were working for companies delivering my ‘end to end’ Customer Experience.

Campaigns We Love: “Coach – Defining Modern Luxury”

Gravy Analytics Lead Intelligence Blog

Coach’s new advertising campaign continues to evangelize its modern luxury leather goods to fashionable, younger buyers. Coach can easily target their ads to people known to visit premium fashion brands using an audience like ‘Fashion Shoppers’ or ‘Affluent Consumers & Luxury Lifestylers’.

3 notable trends in the retail apparel industry

Vision Critical

But regardless of the reasons for the shift in shopping habits, the remaining apparel and fashion companies are facing a retail landscape that’s more competitive and cutthroat. Instead of looking at the customer base as monolithic group, they might want to take a page from Walmart.

Closing the Customer Feedback Loop: 6 Essential Elements You Need


Customer feedback has no value gathering dust in your database. Acting on it, and in a timely fashion, is how you can convert this feedback into positive Customer Experience (CX). Customer Experience

The Subtle Differences Between Customer Support and Customer Service


The term ‘customer service’ evokes nostalgia for sales clerks in long aprons in country town emporiums. Some see it as the old-fashioned version of customer support. Many people can’t distinguish between terms ‘customer support’ and ‘customer service’.

Introducing The Temkin Customer Success Index

Experience Matters

Over the last few years, many B2B organizations have created customer success organizations that focus on ensuring that their clients are happy. These companies are realizing that customers aren’t just buying their products, they’re making purchases with the expectation that they will achieve some value from the provider’s products and services. As I discussed in a previous post, many customer success organizations still look a lot like old-fashioned account management teams.

How to Improve Customer Experience with Content Marketing


In order to achieve that though, it is important to make sure that you are providing your customers with the best services possible. Having a good customer experience with the content you share is important for your customers to feel closer to your brand and more eager to interact with you.

Complaining Customers Are Your Best Customers. But Why?


If you work in customer service, chances are you know the signs of a complaining customer. Nobody likes a complaining customer, yet it’s something that every organization has to deal with. Complaining Customers Care. Customers may not bother to complain for many reasons.

Service Untitled» Blog Archive » Abercrombie & Fitch Customer Service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. One of the favorite stops for her daughter is Abercrombie and Fitch; of course, it caters to the fashionable, modern collegiate lifestyle.

Co-Creation With Customers: 5 Ways to Drive Better Results


What does co-creation with customers really mean? Co-creation means letting your customers in on the ground floor of innovation and creating new products, services, and customer journeys in sometimes real time with them. Customers become partners and advisors, not just end users.

Forgotten Facts & Fantasies of Customer Delight


How glad I was that I took that decision, because I discovered that Peruvians are experts in customer delight! Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art.

NPS 339

3 KPIs To Track if You Want to Boost Your Customer Experience


What is your relationship with your customers like? Do you feel like you’re losing out on sales because your customers aren’t loyal to your brand? Do you want to improve your customer satisfaction and loyalty but don’t know how to? Repeat Customer Rate.

The Parallels Between Customer Experience and a Rolls Royce

Michel Falcon Experience

Has your company designed your customer experience in a similar fashion to how you mapped out this year’s marketing efforts? The post The Parallels Between Customer Experience and a Rolls Royce appeared first on Michel Falcon Customer and Employee Experience Expert

What are you doing to thank your employees and customers?

Wired and Dangerous

The Thanksgiving holiday is a great time to stop and reflect on your efforts to ensure your customers feel appreciated for no other reason than they are your customers! We know that today’s wired and dangerous customers are picky, fickle, vocal and vain*!

Norwegian – Customer Experience Review


The business idea of Norwegian Air Shuttle ASA is to give everybody the opportunity to travel by air, attracting customers by offering competitive, low fares and a high-quality travel experience based on operational excellence and helpful, friendly service. Airlines of Europe beware!!

Customers Today Are Loud!

Wired and Dangerous

As we have discussed previously customers coming out of the recent recession are fundamentally different than they were before. Even customers not directly impacted financially were emotionally shaken by the uncertainty, anxiety and adverse effect on family and friends.

Understanding the Customer Journey

Michelli Experience

If only we could use similar technology to hone and deliver the ultimate experience for our customers. Siri, make my customers love me, come back for more, and tell their friends.”. That hope comes in the form of an old fashionedcustomer journey” map. I will admit it.

Put History to Work for Customer Delight

Wired and Dangerous

Sometimes the service encounter is fortunate enough to be backed up by history–previous moments with the customer. The old fashioned “note card” system can be just as effective. Make notations of incidents that your customer would be pleased you remembered, not shocked you knew.

Hotels 182

Are You a Customer Forensics Specialist?

Wired and Dangerous

So, what is the DNA of customer service? What if we assumed there was a component in the service encounter unique to each customer? If we could “crack the customer’s service DNA code” we could fire off a special experience that encouraged the customer to shoot back their loyalty.

The Customer Service and Experience Summit – a pan-European event focused solely on the changing face of customer experience and customer service


During the last ten years, I have attended many Customer Experience (CX) events around the globe. I am therefore very excited to be able to share the news that Incite Group’s Customer Service & Experience Summit Europe (18-19 Sept) comes to London for the first time. Customer What?

Keeping the “R” in CX (Customer Experience)

Wired and Dangerous

CX (customer experience) has been hot for a few years. But, IT wizardry and the push to cut costs by un-humanizing the service experience has too often removed the “relationship” from “customer experience” The by-product was aptly characterized by a friend of ours describing her bank.

Five Ways to Say Thank You to Your Customers


You don’t have to send your customer flowers, but how about an expression of appreciation? It can be something as simple as a thank you note or as elaborate as a customer appreciation event. Any day is a good day to show some customer love. Valentine’s Day is tomorrow.

The Social Media Customer Service Opportunity

NICE Systems

I was astonished that they were able to steal customers in such a public fashion, and that the airline I’ve been loyal to didn’t care to fight back to keep me or to even resolve my issue. Social media customer service is a real thing and the demand is coming like a tidal wave.

Customer Service Isn’t Dead: How to do it Right & Companies Already There


With the proliferation of self-serve channels like knowledge bases , it’s easy to believe that quality customer service is no longer as important in the digital age. Customer service needs to remain near the top of your priority list because of the great amount of competition in the market and how fast news can spread on social media. Why is customer service important? The impact of customer service. Customer retention is crucial to your business.

3 Inspired Ways to Increase Customer Value


For leaders to make smart decisions about who the best, most loyal and most profitable customers are, they need to understand the makeup of the customer population. How do you gauge customer value? However, it’s never easy for a customer to get there.

How Do Your Customers Rate Your level of Innovation?

Wired and Dangerous

What about the service you provide to your customers? Today’s wired and dangerous customers are vain – expecting treatment that telegraphs they are special and unique, not just one of the masses. Asking the customer to say “ah” (a.k.a., Does it leave customers feeling secure?

On Customer Obsession

Maz Iqbal

Customer Obsession Is Fashionable I hear more and more Middles & Tops mention the importance/need for customer obsession. Something interesting happens when I ask the speaker what s/he means by, is pointing at, when s/he speaks of customer obsession. Silence … Continue reading "On Customer Obsession". It’s often used as an exhortation to the Bottoms – those on the front line.

5 Top Customer Service Articles for the Week of July 1, 2019


Each week I read a number of customer service and customer experience articles from various resources. Is Customer Service The Same As Customer Experience? My Comment: What’s the difference between customer service and customer experience?

Customer-Centric Roundup: August 2017


Wearing white is now somewhat of a taboo (yes, some believe wearing white after labor day is a fashion no-no). Also with this came a whole bunch of new stats and stories about the customer experience to pour over. Customer ExperienceThe summer holidays have come to an end. Everyone is now back at school. So let’s dive right into it.

Why Apprenticeship is Becoming the New College Degree

The DiJulius Group

Perna, speaker at the 2019 Customer Service Revolution. Apprenticeships, once considered an “old-fashioned” training pathway limited to very specific trades, are gaining ground today as a highly effective and efficient route to a rewarding career.

TechStyle Improves Contact Center Efficiency and Customer Service with inContact

NICE Systems

The fashion world constantly needs shaking up, and TechStyle is doing exactly that. By providing monthly shipments of trend-setting clothing for subscribers, TechStyle is reinventing retail for millions of its customers. Customer Service to Count On.

How Emotion Is Changing The Face Of Customer Feedback

Rant And Rave

We all love customer feedback. It makes our performance better, our messaging stronger, and a good old-fashioned customer survey is an obvious way of generating it. Customer Feedback Emotional Engagement