C3Centricity

MARCH 12, 2024

The answer is that a business can benefit from technology in this digital age to attract high-quality traffic and engage customers effectively. This guide is for all executives who recognize the critical role that strategic, data-driven customer engagement plays in their company’s success.

Customer Engagement 226

Customer Engagement Engagement Competitive Advantage Entertainment 226

ThriveableBiz

NOVEMBER 13, 2023

Customer-driven innovation to scale -up your business To scale-up your business you have to be focused on what the customer wants and needs. We often get tangled with our personal dreams, and forget the most important people, our customers. You have to be different and innovative. I’m Customer Focused … I think!

Innovation 52

Innovation Entertainment Customers Customer Focused 52

InMoment XI

FEBRUARY 2, 2024

In the rapidly changing consumer market, the highest customer-rated Integrated CX company, InMoment, took a bold and proactive approach. On Thursday, January 25th, we hosted the “Changing The Game” event in Austin, TX—a crucible for innovative ideas and game-changing strategies to address the consumer market in 2024 and beyond.

Hospitality 260

Hospitality Call Center Retail NPS 260

TechSee

JANUARY 2, 2019

Opening on January 8 in Las Vegas at the Sands, Level 2, Halls A-D , the CES Smart Home marketplace will feature the latest innovative tech from vendors offering everything from security monitoring to smart appliances, lighting, window coverings, irrigation, entertainment systems and more. Monday, January 7. 1:30 – 2:00 PM.

Innovation 174

Innovation Entertainment Knowledge Base Technology 174

Oracle

NOVEMBER 5, 2019

Retail innovation is constantly evolving, from established brands testing new customer experiences to the changing face of service delivery. What retail innovations are on the horizon for 2020? No matter where a retailer’s focused on immediately, the evolving last mile will be a key focus of retail innovation in 2020.

Retail 76

Retail Innovation Self Service Conference 76

InMoment XI

APRIL 6, 2017

Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees.

Culture 200

Culture Sales Entertainment Innovation 200

NetBase

JUNE 5, 2020

The time is ripe to innovate the way movies and TV are seen. In this trend analysis, we’ll share consumer and market intelligence around: Top shows shifting to meet consumer desires for varied experiences in entertainment. MTV innovated TV with music way back when, and then over a decade later with reality TV via The Real World.

Innovation 73

Innovation Brands Social Media Advertising 73

Blake Morgan

MAY 29, 2023

A willingness to go above and beyond to put customers first—and the investments to back it up. With its five-star service and excellent amenities, Emirates goes against airline industry trends to invest in customers and provide an impeccable experience. There’s a reason customers flock to Emirates flights. 4) Details matter.

Airlines 59

Airlines Strategy Customer Experience Entertainment 59

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. It could be the difference between a retained customer and a lost one.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

Wired and Dangerous

JANUARY 3, 2017

We believe this year will be remembered in years to come as one in which people in the world of work embraced the spirit of innovative service – consistently providing customers with a unique and unexpected customer experience creation. Thank you for following our innovative service blog. Keep it or renegotiate it early.

Innovation 79

Innovation Entertainment System Communication 79

CSM Magazine

APRIL 4, 2024

Having exceptional customer service becomes essential for casinos in the highly lucrative gaming sector. For online casinos to be successful, providing excellent customer service is a must. Provide prompt, courteous, and efficient customer service to set your company apart in this competitive environment.

Customer Service 40

Customer Service Entertainment Exceptional Customer Service Hospitality 40

Circular Edge

MARCH 4, 2024

Circular Edge Makes It Easier for Customers to Benefit from Oracle JD Edwards EnterpriseOne 9.2 Upgrades, Cloud Migrations & Continuous Innovation Circular Edge, a Gold level and Cloud standard member of Oracle Partner Network (OPN), demonstrates its support of Oracle JD Edwards customers who are on or considering EnterpriseOne 9.2

Entertainment 52

Entertainment Innovation Resources User Experience 52

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

Connections 111

Connections Customer Experience Social Media Analysis 111

InMoment XI

APRIL 6, 2017

Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. Customer experience experts from Reliant, Wells Fargo, Intel and more will share best practices and exciting innovations to improve the way customers interact with brands, products and employees.

Culture 182

Culture Sales Entertainment Innovation 182

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. Harnessing the power of data gives casinos valuable insights into customer preferences, behaviors, and trends. Many casinos go out of their way to make their high rollers happy.

Omni-Channel 52

Omni-Channel Analytics Data Customer Service 52

Oracle

APRIL 10, 2020

So, how are streaming services and digital content solutions staying ahead of the game and innovating in 2020? We asked consumers to provide examples of streaming, virtual, and digital innovations they’ve seen in 2020, and here are 10 of them. This level of technology and how it improves the customer experience is truly amazing.”

Innovation 52

Innovation Trends Entertainment Video 52

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands.

Innovation 100

Innovation Marketing Social Media Healthcare 100

Storyminers

JUNE 3, 2022

Kampyle, now part of Medallia, published this interview as a kick-off to their Emerging Trends in Customer Experience series in 2016. Steve Haeckel (the guy who taught me systems thinking applied to enterprise design) introduced me to Lou Carbone (the guy who helped me fall in love with customer experience). We’ve updated it for 2017.

Trends 147

Trends Customer Experience Wireless Entertainment 147

Wired and Dangerous

MARCH 6, 2018

Customers are generally bored with service these days. How can you decorate your customer’s experience in a way that makes it exciting, original, fun, entertaining, unusual, special, different, amazing, or any other descriptor that can take your customer’s breath away? They long for Braveheart edgy.

Innovation 70

Innovation Call Center Entertainment Travel 70

Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. While the entertainment value of podcasts is largely acknowledged, they also work as a great educational tool.

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Gainsight

JUNE 10, 2021

It was our source of news, entertainment, and communication pathways. August Hall was again full of attendees (socially distanced, of course) waiting in anticipation to hear what’s in store for Gainsight at the Product Innovation Keynote. Nick Mehta, CEO of Gainsight, opened the show with greetings and a message about innovation.

Innovation 52

Innovation Customer Journeys Chief Customer Officer NPS 52

Horizon CX

DECEMBER 1, 2023

The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

CSM Magazine

FEBRUARY 6, 2024

In the high-stakes world of sports and entertainment, the right technology can turn game day into an unforgettable experience. That’s where Oracle Cloud EPM comes into play, providing a level of agility stadium operators require to keep up with the dynamic nature of sports and entertainment events.

Entertainment 52

Entertainment Sports Financial Effort Score 52

CSM Magazine

FEBRUARY 15, 2024

Amidst an increasingly saturated entertainment industry, Swift stands as a beacon of adaptability and innovation. Beyond the glitz and glamour of music, Swift’s journey holds a vital lesson for all industries: the golden key to success is prioritizing customer experience.

Engagement 52

Engagement Entertainment Video Analytics 52

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

Technology 59

Technology Tourism Travel Entertainment 59

Playvox

JUNE 26, 2018

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. You can do gamification in a variety of ways. You might set goals for them, or you might have both short- and long-term rewards.

Gamification 40

Gamification Entertainment Customer Experience Call Center 40

CSM Magazine

MARCH 20, 2024

With the advent of advanced technology, the marketplace is witnessing the emergence of machine customers: non-human entities that autonomously engage in transactions much like humans do, from purchasing goods to utilizing services.

How To 52

How To Transportation System Automotive 52

Uniphore

JUNE 22, 2021

You listen to your customers on social media. Do you listen to your customer service employees? So, we had to make their rants more entertaining. Lean in and learn why we should listen to our customer service employees if we truly cared about customer experience. Well, at least, we tried. Check it out!

Call Center 219

Call Center Self Service Social Media Contact Center 219

Oracle

FEBRUARY 21, 2018

Oracle is hosting its annual Modern Customer Experience conference April 10 – 12, 2018 in Chicago, with over 250 planned sessions spanning customer experience focus areas like sales, commerce, service, and marketing. Ready to register now for Modern Customer Experience 2018? Innovation. Entertainment. Inspiration.

Customer Experience 94

Customer Experience Entertainment Conference Case Study 94

Alida

OCTOBER 4, 2016

Online communities are now an important tool in gaining ongoing customer feedback and insight. In particular, insight communities —private, online communities made up of carefully selected groups of customers who develop long-term relationships with brands—are now used by hundreds of customer-centric global brands.

Engagement 250

Engagement Strategy Entertainment Exercises 250

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Circular Edge

APRIL 24, 2019

In part one of my recap , I shared several JDE customer success stories, journey maps and announcements from the JD Edwards keynote and roadmap sessions at Collaborate 19 (I also included links to the recordings and presentations). CE Customer Stories & Educational Highlights. Andy’s content-rich presentation 9.2

Innovation 40

Innovation Roadmap Case Study Conference 40

Kayako

APRIL 29, 2019

And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said “If you look after your staff well, they will look after your customers. Often front-line teams have an excellent pulse on the customer’s wants and needs. Let employees make the call.

Customer Service 163

Customer Service Guidelines Employee Engagement Customer Journeys 163

CSM Magazine

AUGUST 4, 2022

However, its applications and development are constantly evolving, and this includes the use of smart algorithms for customer service. First and foremost, AI has allowed businesses to provide a more personalised customer experience. Customers can now get help faster and more easily than ever before.

Customer Service 59

Customer Service Chatbots Entertainment Customer Service Representative 59

SurveySparrow

SEPTEMBER 5, 2023

Why do customers choose one brand over another? The answer lies in the way customers are treated throughout their journey with a brand—this is what we call the automotive customer experience. This is why focusing on customer experience in the automotive industry is a big deal. What is Automotive Customer Experience?

Automotive 52

Automotive Trends Strategy Customer Experience 52

Alida

APRIL 27, 2018

Last week, 120 experience leaders in innovation, insights, customer operations and digital transformation gathered for the Chief Customer Officer Summit at the Park Hyatt Melbourne to discuss the state of customer experience (CX). This “change fatigue” directly impacts the experiences they shape for customers.

Chief Customer Officer 133

Chief Customer Officer Customer Experience Leadership Innovation 133

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. Yet, this boom also means that online stores face stiff competition in attracting and retaining customers. It’s vital to maintain customer trust. As of 2022, global e-commerce sales surpassed $5.7

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52