ImprintCX Articles

NOVEMBER 6, 2023

Q: While all customers should be treated well, do you think all customers should be treated exactly the same? Q: What is your most favorite customer experience memory? Those stories mean the most and we share them as part of our Heroes of Hospitality recognition wall for fans, guests, and customers to see.

Entertainment 52

Entertainment Culture Sports Guest Experience 52

Alida

OCTOBER 27, 2017

An essential part of that experience, however, is tying the brick-and-mortar visit with a digital-mobile relationship, said Johnson, so Starbucks is investing in elevating the in-store experience and the digital-mobile connection with customers simultaneously. In-store inventory innovation secures customer loyalty.

Retail 154

Retail Examples e-support Entertainment 154

Alida

JANUARY 26, 2017

AMB Sports & Entertainment (owner of Atlanta Falcons, Atlanta United FC and Mercedes-Benz Stadium) knows that the experience in the new stadium needs to match the building’s beauty and grandeur. We want to ensure that all elements of the guest experience are as great as they can be,” shares Schohl.

Sports 90

Sports Entertainment Tips Guest Experience 90

ShepHyken

OCTOBER 31, 2017

Josh also explains how to recover from service failures and gain loyal customers. If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Validate the customer’s comments even if you don’t agree with what is being said. T – Thank: Thank the customer for the complaint.

Tourism 104

Tourism Entertainment Guest Experience Hospitality 104

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

NetBase

MARCH 2, 2020

Everything is bigger in Dallas and our guest speaker was no exception. Chris Ebbeler , Director, Social Media & Community Engagement, Chili’s , gave a fun and entertaining presentation on Chili’s identity crisis. Wingstop customers alone consumed 17.9 Day Two: Dallas. Fun facts included: Americans were projected to eat 1.4B

Social Media 60

Social Media Multi-Channel Leadership Entertainment 60

Bill Quiseng

JANUARY 16, 2017

This week’s guest post is from Teri Yanovitch , author of Unleashing Excellence – The Complete Guide to Ultimate Customer Service. If you ask loyal customers and me to describe Marriott in one word, we would respond with “Consistency.” Now picture a technician pulling up into a customer’s driveway.

Entertainment 60

Entertainment Guest Experience Culture Hotels 60

CSM Magazine

AUGUST 26, 2019

The resort ideally suits those planning to host a memorable, classic wedding and for company events as they have an experienced team always ready to serve guests in their stunning Grand Ballroom and the 24 conference rooms available. Many of the guests comment on the excellent service and attention from “the brilliant customer service team”.

Conference 40

Conference Entertainment Guest Experience Hospitality 40

CSM Magazine

SEPTEMBER 28, 2016

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon. Employees are supposed to focus on helping customers, not selling products.

Customer Focused 40

Customer Focused Company Airlines Culture 40

North Highland

SEPTEMBER 16, 2019

New leads came easily, and an aggressive customer identification and acquisition process wasn’t always necessary. Brands were able to target hotel guests, resort partners, or travelers who enjoyed certain types of destinations or entertainment. Customer experience is priority number one.

Travel 45

Travel ROI CRM Entertainment 45

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Overall, two-thirds say they have a better hotel experience when brands leverage the latest technologies. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53