Thematic

APRIL 3, 2024

The best eCommerce customers have a high repeat purchase rate and leave positive comments. Say, a proportion of these high-repeat customers start to drop off. You’re not face-to-face with these customers, so you need a way to understand what’s happening. 77% of customers prefer brands that listen to them.

Ecommerce 62

Ecommerce Analysis Social Media Effort Score 62

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. And so, as we all know, eCommerce marketing revolves around any marketing activity done on an online store.

Ecommerce 59

Ecommerce CRM Marketing B2C 59

BirdEye

NOVEMBER 8, 2023

If you want to gain more customers, you need to improve the quality of reviews you have across platforms. An essential part of such platforms are eCommerce review sites. This is where businesses are appraised, critiqued, and advocated for by customers. No new reviews on your new eCommerce site?

Ecommerce 58

Ecommerce Travel Hotels Social Media 58

Blueshift

NOVEMBER 12, 2021

Though similar in perceived meaning, omnichannel vs. multichannel in ecommerce are two very different marketing avenues a brand can use to reach its target audience. Today, we’ll be discussing the five main differences between omnichannel marketing vs. multichannel marketing.

Ecommerce 111

Ecommerce Omni-Channel Marketing Brands 111

Zonka Feedback

JULY 24, 2023

Looking for ways to optimize your eCommerce customer journey? In this article, we will explore some of the most effective practices that you can adopt to make your eCommerce customer journeys seamless.

Ecommerce 52

Ecommerce Customer Journeys Customer Satisfaction Customers 52

Optimove

FEBRUARY 8, 2021

So today, on our Smart CRM Basics series, we want to take you through a 4-minute drill and just see for a moment how all the moving parts of eCommerce marketing at scale are making sense together. And so, as we all know, eCommerce marketing revolves around any marketing activity done on an online store.

Ecommerce 52

Ecommerce CRM Marketing B2C 52

NetBase

FEBRUARY 20, 2020

Retailers’ landscape is changing, and brands must get their social listening and market intelligence intel in order if they hope to avoid the ecommerce crush! Retailers are “struggling to adapt to the changing retail landscape,” which has shifted toward ecommerce offerings. Retailers Must Adapt or Die.

Ecommerce 83

Ecommerce Retail Marketing Trends 83

Magellan Solutions

NOVEMBER 21, 2022

When is the Right Time to Outsource Ecommerce Management? By 2022, the Asia-Pacific region is expected to have the world’s biggest and fastest-growing ecommerce (electronic commerce) market. It’s important to make a strategic decision about operations and management when running an ecommerce site.

Ecommerce 74

Ecommerce System Management Innovation 74

Joe Rawlinson

MARCH 20, 2022

Ecommerce personalization is the process of tailoring a customer’s online shopping experience to their individual preferences. This can be done by collecting data about the customer’s browsing history, purchase history, contact information, and then using that data to create a profile for the customer.

Ecommerce 78

Ecommerce Strategy How To Social Media 78

InMoment XI

OCTOBER 21, 2021

Recently, a client asked me what we at InMoment thought defines a “customer interaction,” as there had been some debate on the subject within his team. Quickly, we were asking ourselves not only about the characteristics of an interaction, but beyond that, what falls under the larger umbrella of customer experience?

Interaction 482

Interaction Customer Experience Ecommerce Customers 482

Joe Rawlinson

DECEMBER 18, 2018

Content marketing is not merely effective today. You need to step out of your ‘comfort zone’ as an ecommerce brand and become a source of valuable and helpful content, not only product catalogs. Top 4 Tips to Boost Your Ecommerce Content Marketing Strategy in 2019. Make long-form content your priority.

Ecommerce 92

Ecommerce Tips Marketing Omni-Channel 92

Fox Metrics

MAY 25, 2020

This comfort offered by eCommerce business is the reason why people are rapidly shifting from shopping in the real world to buying everything they need online. With this shift, many companies have turned digital and the eCommerce market is booming. There are many eStores in the market at customers’ disposal and.

Ecommerce 106

Ecommerce Marketing Company Customers 106

NetBase

MAY 26, 2020

No doubt about it, ecommerce has seen a meteoric rise in the wake of the coronavirus pandemic. And diving in to support this new world, we see Facebook shops making ecommerce waves. With a global footprint already in place, Facebook has seized upon this market shift and just released its Facebook Shops feature. In the U.S.,

Ecommerce 97

Ecommerce Social Media Retail e-support 97

Win the Customer

JANUARY 20, 2020

2018 saw the eCommerce industry grow by over 25 percent with 2019 showing no signs of a slowdown for the industry. The eCommerce boom has resulted in lots of competition. Better customer service – It’s no secret that customers love live chat. This is because live chat for eCommerce supports people who are in a hurry.

Ecommerce 159

Ecommerce Chatbots How To Feedback 159

Oracle

JANUARY 27, 2021

Ecommerce has assumed an even larger role over the past year as the effects of the global pandemic have pushed almost every customer-facing business into the online world. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce. Raise your voice. AI adds a human element.

Ecommerce 102

Ecommerce Trends Retail Social Media 102

Kayako

DECEMBER 20, 2018

eCommerce is probably the field with the most key performance indicators ( KPIs ) to track. Measuring the right KPIs gives you the right information about your business ventures and your customer. And if you do want to get ahead, you might want to consider tracking customer experience (CX) as part of your bigger KPI strategy.

Ecommerce 127

Ecommerce Strategy Customer Experience Omni-Channel 127

CSM Magazine

MARCH 24, 2023

Take customer service, for instance. Though challenging, cultivating a positive customer experience is possible. With the right tools and resources, you can develop a customer service strategy that takes your e-commerce business to the next level. Surveys and polls are another way to get feedback.

Ecommerce 52

Ecommerce Tips Customer Experience Social Media 52

CSM Magazine

JUNE 16, 2022

The revenue of most businesses is directly tied to the customer experience. . That shows that customers value the shopping experience as much as the product’s price. Research shows that most customers are likely to spend more for a better experience. This will help the businesses maintain a large market share.

Ecommerce 52

Ecommerce Net Promoter Score Customer Service Customer Experience 52

Magellan Solutions

MAY 20, 2021

After all, this is where customers will make their orders. In addition, you need to figure out the best eCommerce platform for your business. Offer a special line of products or services for a larger customer base. Increase customer lifetime value by at least 30% (according to Google). Marketing campaign.

Ecommerce 52

Ecommerce e-support Retail Financial 52

CSM Magazine

MARCH 24, 2023

Take customer service, for instance. Though challenging, cultivating a positive customer experience is possible. With the right tools and resources, you can develop a customer service strategy that takes your e-commerce business to the next level. Surveys and polls are another way to get feedback.

Ecommerce 52

Ecommerce Tips Customer Experience Social Media 52

Lumoa

AUGUST 5, 2022

Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. The significant rise in prices has caused a major shift in not only consumer sentiment, but also in the actual purchase behavior of customers, and with it, all other major retail trends.

Retail 208

Retail Feedback Trends Consumers 208

NetBase

MARCH 27, 2020

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. And with the Dietary Supplements Market to reach 210.3 eCommerce Consumers Kicking It with Keto. billion in 2024.

Ecommerce 52

Ecommerce Brands Marketing Social Media 52

Comm100

JANUARY 21, 2018

You probably know the challenges that come with creating effective customer service or satisfaction surveys, but that definitely does not mean you should give up on your ambitions. Feedback is especially important to eCommerce stores as in-person interaction is extremely rare. Keep It Simple and Short. Use a Smart Strategy.

Ecommerce 103

Ecommerce Survey Customer Service How To 103

Magellan Solutions

MARCH 21, 2021

ecommerce full outsourcing for SMEs. Ecommerce has now become a universal bridge for retailers and consumers. Offer a special line of products or services for a larger customer base. Increase customer lifetime value by at least 30% (according to Google). Best performing platforms for an outsource ecommerce management.

Ecommerce 52

Ecommerce e-support Retail Call Center 52

Magellan Solutions

DECEMBER 5, 2021

Why Choose To Have an Ecommerce Outsourcing Service? Outsourcing tasks gives you the opportunity to spend an extra budget on other things, such as benefits for current employees, additional employees, better offices, more offices, marketing campaigns, and more. Outsourcing ecommerce services is a complicated business practice.

Ecommerce 52

Ecommerce Social Media Competitive Advantage Financial 52

Help Scout

AUGUST 22, 2023

Ask these ecommerce interview questions to find people with technical expertise, marketing acumen, customer-centricity, and a deep understanding of online consumer behavior. Read the full article

Ecommerce 40

Ecommerce Customer Centricity Consumers Marketing 40

Ann Michaels and Associates

JANUARY 7, 2021

In a very controversial year, from politics to how COVID was handled, one thing we can all agree on and that is that 2020 changed eCommerce forever. I can remember back 10 years ago when many retailers were still less than optimistic of creating an eCommerce site for their business. Late to the Game in eCommerce.

Ecommerce 52

Ecommerce Retail Case Study Consulting 52

Help Scout

AUGUST 22, 2023

We've curated a list of the top ecommerce tools you need to know about in 2023. These tools have been hand-picked to help you streamline your operations, improve your marketing efforts, enhance customer service, and ultimately, drive more revenue for your business. Read the full article

Ecommerce 40

Ecommerce Tools Marketing Customer Service 40

Oracle

MAY 22, 2019

Shopping cart, wish list, gift card, coupon – these concepts have migrated online with the rise of ecommerce and are now primarily associated with nifty icons on a website rather than objects of the physical world. According to Statista , the ecommerce share of all retail sales worldwide amounted to nearly 12% ($2.8 trillion) in 2018.

Ecommerce 93

Ecommerce Touchpoint Retail Sales 93

Magellan Solutions

MAY 6, 2021

Best ecommerce full outsourcing platforms. After all, this is where customers will make their orders. In addition, you need to figure out the best eCommerce platform for your business. Because of the pandemic, eCommerce seems to be in a pretty good spot. Marketing campaign. Customer support. Phone support.

Ecommerce 52

Ecommerce e-support Call Center Social Media 52

Magellan Solutions

MAY 25, 2021

Magellan Solutions’ e-commerce customer service provides the framework for supporting shoppers via e-commerce platforms. Our dedicated team helps run your eCommerce business easier for everyone. eCommerce Catalog Content Management. Products with better visual appeal are more likely to attract customers.

Ecommerce 52

Ecommerce e-support Call Center Meeting 52

NetBase

JULY 2, 2020

Purchasing from mobile phones has become the new norm for consumers, so much so that mcommerce (mobile commerce) is set to dominate UK ecommerce retail sales in the coming months. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. mCommerce & eCommerce Globally.

Ecommerce 56

Ecommerce Sales Retail Trends 56

Magellan Solutions

APRIL 4, 2021

Best platforms for ecommerce full outsourcing. After all, this is where customers will make their orders. In addition, you need to figure out the best eCommerce platform for your business. Marketing campaign. Customer support. Have you decided to outsource ecommerce development? Marketing Support.

Ecommerce 52

Ecommerce e-support Social Media Financial 52

CSM Magazine

SEPTEMBER 11, 2021

In the aftermath of the Covid-19 outbreak with shifts in customer buying behavior from traditional shopping to online shopping or buying online and pickup in-store, the demand for an effective eCommerce platform became quite huge. If you want to find an eCommerce platform that can function as an ERP system, view here.

Ecommerce 52

Ecommerce Customer Experience Social Media Tips 52

Magellan Solutions

JUNE 23, 2021

When in debt, outsource your ecommerce call center services. What do you gain when you outsource ecommerce customer service . Have you decided to outsource ecommerce development ? Marketing Support. Content Marketing – Create valuable content with effective delivery results. Customer Support.

Call Center 52

Call Center Ecommerce Apparel Multi-Channel 52

Adrian Swinscoe

JULY 23, 2021

This is a guest post by Lucy Manole, a creative content writer and strategist at Marketing Digest. Having a beautiful eCommerce website packed with stunning visuals […]. The post 4 Quick and effective ways to improve your customers ecommerce experience first appeared on Adrian Swinscoe.

Ecommerce 52

Ecommerce Customer Experience Customers Marketing 52

Fox Metrics

JUNE 30, 2020

You could have the most amazing eCommerce site with the best quality items at great prices , but if you don’t have a decent flow of website traffic, you will probably not be successful. This article will discuss the most effective ways to make the most of your marketing dashboard and to increase traffic to your website.

Ecommerce 82

Ecommerce Social Media Consulting Consumers 82