eBook: Humanizing Customer Experience

Experience Matters

To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. In this eBook, Humanizing Customer Experience, you will learn about: The Six Key Traits Of Human Beings that are important to understand how people think, feel, and act. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.

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eBook: 15 Tips for Engaging Employees

Experience Matters

In honor of CX Day , Temkin Group is publishing a free eBook: 15 Tips for Engaging Employees. It is impossible for an organization to deliver a great customer experience without an engaged workforce. Best Practices Customer experience Employee Engagement Temkin Group Research

eBook 281

Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

A true partner has a comprehensive understanding of your company and its customers and is committed to helping you achieve your strategic business goals. Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value.

eBook 179

eBook: 25 Tips for Amplifying Empathy

Experience Matters

As I mentioned in my 14 Customer Experience Trends for 2014 , this year will be the “Year of Empathy.” That’s why we created this free eBook: 25 Tips for Amplifying Empathy. Download free eBook. Customer experience Empathy Happy CX Day 2014 !

eBook 279

Training for Lead Generation, Customer Onboarding and Support

Free eBook: 25 Tips For Tapping Into Customer Emotions

Experience Matters

As part of our CX Day celebration, we’re giving away this free eBook: 25 Tips For Tapping Into Customer Emotions. Consequently, a customer’s emotional response to an experience with a company has a significant impact on their loyalty to […]. Best Practices Bruce Temkin Research CCXP3 Organizational Adoption and Accountability CCXP5 Experience Design, Improvement, and Innovation Customer Connectedness Emotion Empathy Employee Engagement Isabelle Zdatny Research

eBook 214

The First Help.com Customer Service Ebook

Help.com

We recently spoke with seven customer service leaders from HubSpot , Bonobos , Cater2.me , Volusion , Gazelle , Alert Logic , and Endurance about customer service. We put some quotes from our conversations into our first customer service ebook on the secrets of customer service excellence. Help.com Customer Service Ebook. Thoughts or questions about the ebook? Customer Experience Customer Service

eBook 100

CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More

CustomerGauge

eBooks] Measuring and Acting on Customer Feedback with Monetized Net Promoter We’re thrilled to have released not one, but two eBooks […]. The post CustomerGauge Monthly: Monetized Net Promoter® eBooks, NPS® Benchmarks, and More appeared first on CustomerGauge.

eBook 101

Free eBook: 25 Tips For Becoming A More Purposeful Leader

Experience Matters

As part of our CX Day celebration, which this year is focussed on Elevating Purpose, we’re giving away this free eBook: 25 Tips For Becoming A More Purposeful Leader. Purposeful leaders create an engaged workforce and help their organizations deliver positive customer experiences. This eBook contains these 25 easily adoptable tips from across the Five P’s of Purposeful Leadership.

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New Ebook Explores ACI’s Home Advantage Contact Center Service

Advantage Communications

Advantage Communications is proud to announce the launch of its brand-new ebook, which looks at the benefits of stay-at-home agents and how they can be the perfect complement to an organization’s existing brick-and-mortar contact center solution. Customer Service Trends

eBook 56

A New Segmentation Model for Customer Onboarding

The 2019 Complete Guide to Influencer Marketing eBook

NetBase

If so, it’s good to know how this influencer marketing game really works and our Complete Guide to Influencer Marketing eBook is an excellent place to start! The post The 2019 Complete Guide to Influencer Marketing eBook appeared first on NetBase.

eBook 68

[eBook] The 2016 Contact Center Buyer’s Guide

BlueOcean

From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your call center team. How to Extend Your Customer Experience Strategy to Your Outsourcing Team.

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Unlock the Value of CX eBook: Thought Leadership Delivers Insights, Results and Value

MaritzCX

Customer experience (CX) has been a part of business, well, since the beginning of time. It’s only been the last decade that an entire industry has boomed around it. There couldn’t be a more exciting time to be in the CX field. It’s recently come out of its infant stages and not only are we. View Article. General

eBook 200

Unlock the Value of CX eBook: Thought Leadership Delivers Insights, Results and Value

MaritzCX

Customer experience (CX) has been a part of business, well, since the beginning of time. It’s only been the last decade that an entire industry has boomed around it. There couldn’t be a more exciting time to be in the CX field. It’s recently come out of its infant stages and not only are we. View Article

eBook 200

The Definitive Guide to Customer Education Metrics

Review: Micah Solomon’s new ebook: Culture Of Yes: Practices And Principles Of Great Hospitality

Bill Quiseng

Micah Solomon is a customer service and marketing speaker, strategist, and author of the book, High-Tech, High-Touch Customer Service. Ever since reading his book, I have been following his customer experience articles on Forbes. Filed under: Customer Service.

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FREE eBook: The Three E’s of a Game-Changing Customer Experience

Heart of the Customer

I am very excited to announce that an eBook co-authored by Jim Tincher as well as fellow CX experts Kaan Ersun and Nicole Geosits is now available for download! The post FREE eBook: The Three E’s of a Game-Changing Customer Experience appeared first on Heart of the Customer. Customer ExperienceWhether you’re new to CX or are well-versed in the subject matter, I urge you to have a look. You can download it for free HERE. In […].

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Ebook: How to Create Human-Centered Customer Support Programs

Help Scout

At first glance, the concept of “human-centered customer support” might appear somewhat redundant. Of course people are at the center of customer support. Clearly not every company that offers customer support centers humans in their delivery of it.

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[Free eBook] The Definitive Guide to Customer Experience

iPerceptions

Today, customers are in control. With the rapid adoption of technology, customers now know more about your products, services and reputation than you do, and their expectations are higher than ever. Customer Experience

eBook 62

The Rise of the Customer Marketer

Confirmit VoC for Business to Consumer eBook

Confirmit

For business to consumer (B2C) organizations the customer experience can make or break your brand. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results. Voice of the Customer

eBook 52

Confirmit VoC for Business to Consumer eBook

Confirmit

For business to consumer (B2C) organizations the customer experience can make or break your brand. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results.

eBook 52

Business-to-Business eBook to Voice of the Customer

Confirmit

You work hard to glean meaningful insights from the feedback you collect from your company’s Voice of the Customer (VoC) program. Our Voice of the Customer and Customer Experience (CX) strategies start with the end-goals in mind.

eBook 52

[EBOOK] The Definitive Guide to a Successful Voice of the Customer Program

iPerceptions

Voice of the Customer (VoC) provides you the ability to understand and anticipate your customers’ needs, wants, perceptions and preferences so you can better meet their ever-growing expectations. In the age of the Customer Experience (CX) , these insights are paramount to designing an online and offline experience that is superior to what your competitors are offering. Voice of the Customer

eBook 48

9 Award-Winning Customer Advocacy Success Stories

What Your Outsourcer Should Tell You About Hiring Contact Center Agents: A Client’s Guide

BlueOcean

Either way, the idea of trusting someone else to take care of your customers can be overwhelming. You’ve worked hard to build your brand and establish customer loyalty. Frontline agents are the backbone of customer service. Are you exploring outsourcing for the first time?

New ebook (free), ICMI’s Guide to Contact Center Metrics

Brad Cleveland

I recently co-authored an eBook with Justin Robbins for ICMI and Five9. ICMI’s Guide to Contact Center Metrics provides organizations with actionable insights to deliver improved efficiency and customer satisfaction by aligning strategic goals with contact center key performance indicators (KPIs). Call Center Contact Center Customer Service Leadership Research/Statistics benchmarks Brad Cleveland efficiency Five9 ICMI leadership

eBook 24

How to use customer journey maps as a strategic customer experience tool

MyCustomer

Download the eBook

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eBook blog posts: 4 Ways to Create a Perfect Customer Experience

Customer Interactions

Customer service has come a long way since the 20th century, but maybe not long enough. Gone are the days of politely written letters from disappointed customers which only demanded polite replies and maybe a freebie thrown in to “keep the customer satisfied”. In the age of omni-channel customer experience, the torrent of customer demands can seem endless and the task of managing and effectively responding to customer needs looks almost impossible

eBook 28

The SaaS Guide to Customer Engagement, Retention, and Advocacy

Beyond CRM: How Method Helps Businesses Create Optimal Workflows

Method:CRM

It makes sense: as you acquire more customers, your processes become more complex and you need different tools to manage them. When you do anything with customer or transaction data in Method, these changes will automatically sync to QuickBooks and vice versa.

eBook 65

How to provide an effortless customer experience

TechSee

You hunt for the customer service number in the user guide to see if they can help, wait on hold for 22 minutes and then have the Tier-1 support agent walk you through a series of steps that you’ve just finished trying yourself based on the troubleshooting instructions.

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Why winning on customer experience is the best strategy for retail banks (report)

ForeSee

The post Why winning on customer experience is the best strategy for retail banks (report) appeared first on ForeSee. Financial Services Research & CX Data banks ebooks Retail banking

Exploring Data-Driven Customer Science in The Context of Great Customer Experience

SurveyGizmo

The following post is part of a series that will help inform readers about the importance of Customer Experience. The series will provide best practices and tactics for turning your customers into loyal advocates of your brand. I came across the term, “data-driven customer science” for the first time when I read it in an article that appears in the American Marketing Association. Make the customer experience easy, enjoyable and convenient.

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The Difference Between Customer Experience and Customer Feedback

The Six Laws Of Customer Experience (Video)

Experience Matters

This video explains The Six Laws of Customer Experience. You can download the free eBook and see our infographic. Video Script: Just like the laws that govern physics, there are a set of fundamental truths that explain how organizations treat their customers.

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