Genroe

JANUARY 19, 2023

Get the most out of your call centre project with these essential steps to documentation success. The post Documenting Your Contact Centre Project to Maximise Success appeared first on B2B Marketing | Customer Feedback | Net Promoter Score | Genroe. Start today!

Net Promoter Score 98

Net Promoter Score B2B Feedback Marketing 98

Circular Edge

JANUARY 19, 2024

Document Management and eSignature Workflows with Orchestrator & More Thursday, January 25 | 2pm EST This session will include several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort.

Management 52

Management Case Study Study Customers 52

AWS Machine Learning

FEBRUARY 7, 2024

In the first post of this three-part series, we presented a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. The following diagram represents each stage in a mortgage document fraud detection pipeline.

Training 109

Training Examples Data Financial 109

AWS Machine Learning

MAY 15, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. In this post, we walk through when and how to use the Amazon Textract Bulk Document Uploader to evaluate how Amazon Textract performs on your documents.

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Analysis Comparison Travel Retail 74

Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort.

Management 52

Management Case Study Study Customers 52

Circular Edge

JANUARY 23, 2024

Realize an easier way to send, sign, track & manage eSignatures - all from within JD Edwards Thursday, January 25 | 2pm EST Hear several case studies from customers who overcame challenges associated with managing high volumes of documents and paper-based processes that required a lot of time and effort.

Management 52

Management Case Study Study Customers 52

AWS Machine Learning

OCTOBER 12, 2022

A massive amount of business documents are processed daily across industries. Many of these documents are paper-based, scanned into your system as images, or in an unstructured format like PDF. Each company may apply unique rules associated with its business background while processing these documents. Customize business rules.

Effort Score 84

Effort Score Data Customers How To 84

Ecrion

NOVEMBER 10, 2020

Document Security. The good news is, thanks to recent technological advancements, there’s a much simpler way to handle company documents. An electronic document distribution system can help keep your company organized and efficient. Printing paper documentation can also get expensive in a hurry. Save Money | 2.

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System Management Company Resources 98

AWS Machine Learning

AUGUST 15, 2022

Amazon’s intelligent document processing (IDP) helps you speed up your business decision cycles and reduce costs. Across multiple industries, customers need to process millions of documents per year in the course of their business. The following figure shows the stages that are typically part of an IDP workflow.

Banking 76

Banking e-support Training Effort Score 76

AWS Machine Learning

FEBRUARY 9, 2023

Amazon Textract is a machine learning (ML) service that automatically extracts text, handwriting, and data from any document or image. AnalyzeDocument Signatures is a feature within Amazon Textract that offers the ability to automatically detect signatures on any document. Lastly, we share some best practices for using this feature.

Insurance 82

Insurance Examples Travel Banking 82

AWS Machine Learning

NOVEMBER 27, 2022

Kendra reimagines enterprise search for your websites and applications so your employees and customers can easily find the content they’re looking for, even when it’s scattered across multiple locations and content repositories within your organization. For newer documents, Amazon Kendra tabular search will work by default.

Travel 79

Travel User Experience Data Innovation 79

AWS Machine Learning

NOVEMBER 2, 2022

Intelligent document processing (IDP) has seen widespread adoption across enterprise and government organizations. IDP helps transform structured, semi-structured, and unstructured data from a variety of document formats into actionable information. The following diagram shows the document processing flow. billion in 2022.

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Data Resources Government System 74

AWS Machine Learning

NOVEMBER 3, 2022

The goal of intelligent document processing (IDP) is to help your organization make faster and more accurate decisions by applying AI to process your paperwork. These AI technologies can be used across insurance use cases such as claims, underwriting, customer correspondence, contracts, or handling disputes resolutions.

Insurance 85

Insurance Industry Analytics Data 85

AWS Machine Learning

JULY 3, 2023

Companies across various industries create, scan, and store large volumes of PDF documents. There’s a need to find a scalable, reliable, and cost-effective solution to translate documents while retaining the original document formatting. It also uses the open-source Java library Apache PDFBox to create PDF documents.

How To 71

How To Healthcare Policies Examples 71

AWS Machine Learning

MARCH 31, 2023

Intelligent document processing (IDP) with AWS helps automate information extraction from documents of different types and formats, quickly and with high accuracy, without the need for machine learning (ML) skills. For more information, refer to Intelligent document processing with AWS AI services: Part 1.

Insurance 67

Insurance Training Financial How To 67

InMoment XI

MARCH 28, 2022

But many compliance tools lack flexibility or are missing key technologies for parsing complex structures in legal, medical and financial documents. InMoment helps you tackle compliance challenges involving text data through “semi-custom” solutions. Intention Extraction: Determine the expressed intent of customers and reviewers.

Case Study 493

Case Study Financial Analysis Healthcare 493

Ecrion

AUGUST 18, 2020

Stages of the Document Management Cycle | What Makes a Good Document Management Cycle. Without proper document management in place, it’s highly likely that your business will perform at suboptimal levels of productivity. What Are the Stages of the Document Management Cycle? Let’s take a look: 1. Utilization.

Management 65

Management Software Financial Interaction 65

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. We know a seamless outsourcing transition is essential for maintaining operational efficiency and customer satisfaction, and you need to go on the transition journey with a team of people you barely know.

Customer Care 177

Customer Care How To Sports Case Study 177

InMoment XI

JANUARY 10, 2024

An omnichannel contact center is a customer service model that integrates and manages various communication channels in a unified and seamless manner. In an omnichannel contact center, customers can interact with a business through channels such as phone calls, emails, chat, social media, and more.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

AWS Machine Learning

MAY 24, 2023

In this three-part series, we present a solution that demonstrates how you can automate detecting document tampering and fraud at scale using AWS AI and machine learning (ML) services for a mortgage underwriting use case. Fraudsters range from blundering novices to near-perfect masters when creating fraudulent loan application documents.

Analysis 71

Analysis Financial Training How To 71

Kayako

APRIL 21, 2016

By creating documented procedures for them, you can build this trust and achieve consistent results. Even if your team members have previous experience in customer support, letting them improvise their day-to-day work can be dangerous. If the agent had documented procedures to follow, this simply would not have happened.

Handbook 120

Handbook Guidelines Policies System 120

Ecrion

MAY 20, 2020

What do your documents say about you? Sending disparate, mismatched documents via fax, email or old-school snail mail isn’t only outdated. In fact, out-of-touch and inconsistent sales tactics are two of the top five reasons 1 most companies lose customers. Document automation serves to eliminate this hassle.

Infographics 59

Infographics Sales Software Resources 59

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. We discussed how we can use AWS AI services to accurately categorize claims documents along with supporting documents. Part 1: Classification and extraction of documents.

Insurance 77

Insurance Analytics Industry e-support 77

CSM Magazine

MAY 19, 2020

Documentation is extremely important in every aspect of customer service. At a help desk, a call center, or during a sale, documentation provides the foundation for that lead in the future. In addition, documentation allows managers to see what is working for customers and what isn’t working.

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Tips Customer Service Customer Service Representative Call Center 52

AWS Machine Learning

AUGUST 25, 2022

We have seen increased adoption of ML for multi-lingual data and document processing workloads. Enterprise and government customers are migrating their manual translation workloads to take advantage of automated ML translation services. For a complete list of available translation pairs, refer to Supported languages and language codes.

Insurance 65

Insurance Policies Data Resources 65

Forrester's Customer Insights

OCTOBER 5, 2023

Some examples are: Customer Experience analytics Consumer and Social analytics and intelligence Robotic Process Automation Intelligent Document Extraction And Processing (IDEP) If you […]

Analytics 56

Analytics Software Consumers Examples 56

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

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Metrics Training Data Healthcare 73

Ecrion

MAY 26, 2020

According to an IDC survey, 80% of business leaders in HR reported that having different internal systems/applications that do not integrate causes issues around documentation. However, HR departments now have the option to minimize these issues by implementing HR document automation. Improved Productivity.

Policies 59

Policies Analysis Resources Travel 59

Ecrion

FEBRUARY 26, 2019

Document automation is simply the act of automating documents. The question you should be asking right now is ‘How can using document automation save my company money?’ Take a moment to think about all the documents your company creates each day. The content on those documents (invoices, marketing material, etc.)

Healthcare 57

Healthcare Insurance Software Communication 57

Ecrion

MARCH 5, 2020

Managing customer service is one of the most involved and complex pieces of any business puzzle. Not only can great customer service make or break your success, but with so many moving parts, you need a seamless, user-friendly design. That’s where a document composition system can help. Let’s get into it!

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System Fashion Guidelines Policies 77

Ecrion

FEBRUARY 28, 2019

The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Your company needs a certain number of templates in order to create dynamic documents.

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Software Fashion eBook System 62

Ecrion

MARCH 21, 2019

Document automation or document assembly? In fact, document automation and document assembly mean two completely different things. To put it simply, document assembly is one of several steps that make up document automation. This includes both automated document assembly and online document assembly.

Social Media 45

Social Media Omni-Channel Data Customer Expectations 45

Ecrion

MAY 29, 2020

The third infographic in our “Know your documents” series covers Ecrion’s interactive document generation capabilities. Find out how you can use the Interactive mode of Ecrion’s document automation software to build customized forms where users can input data. Check out the full series! Check out the full series!

Infographics 52

Infographics Interaction Software Communication 52

Optimove

NOVEMBER 8, 2020

This document is unavailable. The document you are looking for is unavailable. Buyer’s Guide to Customer Data Platforms. DIY Hack: How to Calculate Customer Lifetime Value. Treat Every Customer Campaign as a Marketing Experiment. Managing Infinite Customer Journeys. Multi-Channel Customer Marketing.

Multi-Channel 40

Multi-Channel B2C Retail CRM 40

Ecrion

MAY 25, 2020

For our Know Your Documents infographic series, we’ll introduce you to the three different modes of generating customer communications using our document automation solution. The first one covers Batch mode, which is the ideal choice for personalizing a large number of documents in a limited time frame.

Infographics 52

Infographics Communication Customers 52

Ecrion

JULY 21, 2020

This is particularly true regarding HR document management, which can easily be overwhelming for businesses without a refined system in place. The amount of increased security that a document management system can provide in HR simply can’t be overlooked. Under most circumstances, this isn’t feasible without proper document management.

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System Management Insurance Examples 58