Seeing is Believing – The Forrester Wave Demos

NICE inContact

We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. And if that weren’t enough, our customers spoke for us as well! In our next post, we’ll spotlight another important aspect of the Forrester Wave process—customer references. Next time: Customers Spoke, Forrester Listened.

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Request Demo Survey

Optimove

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. Maximize the Value of Every Customer.

Why You Should Conduct “Post-Demo Surveys”

CustomerGauge

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. At CustomerGauge, we’re all about discovering the paint points in the customer journey.

Smarter Demos: Making Collaborative Video Possible

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 9th video in the Smarter Demos series, we take a look at some of the latest CX tech enabling dynamic content marketing.

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Smarter Demos: Incorporating Virtual Reality to Reimagine Staff Training

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. The post Smarter Demos: Incorporating Virtual Reality to Reimagine Staff Training appeared first on SmarterCX.

Smarter Demos: Innovating the Automotive Experience with IoT and AR [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience.

Smarter Demos: The Smart Shopping Cart

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 8th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Creating Seamless Omnichannel Experiences

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 5th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Turn Your Customers into Brand Ambassadors

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 12th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Predicting Asset Maintenance with Machine Learning [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 18th video in the Smarter Demos series, we take a look at some of the latest CX tech that predicts asset maintenance with machine learning.

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Smarter Demos: Bitcoin 2019 Trends and How to Earn it While You Shop

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 11th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Is your company doing a good job of capturing customer information? What has driven customers back into our stores?

Smarter Demos: Introducing A New Way to Self-Checkout

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 7th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Enabling Superior Decision Points for Business (and Cricket)

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: An Intelligent Retail Chatbot in Action

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence.

Thoughts From ICMI - Contact Center Demo

UJET

After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community

Smarter Demos: Mobile App with Active Notification for Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services.

Smarter Demos: Augmented Reality and Machine Learning Create a Smarter Shopping Experience

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. ” Or, view more in our Smarter Demos series at smartercx.com/smarterdemos. Omnichannel Smarter Demos

Smarter Demos: A New Way of Doing Business Within Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry.

Smarter Demos: A 2 Minute Look at a Restaurant Chatbot and How It Works

Smarter CX

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. Using an intelligent chatbot allows organizations to reach out to a wide market of customers on all of these different channels.

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How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Types of product demos.

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Customer Blog: Preparing an executive demo of Quadient® Inspire

Quadient

Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about. Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution! You have 15 minutes next week to present the solution, justify the effort and build enthusiasm for the next phase of the implementation. How are you going to wow them

Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

Avaya

Visit Avaya’s Booth 623 for a fun omnichannel contact center experience that shows you how to create satisfaction—happiness—for customers throughout their interactions with your company. We’ll show customer-focused companies our latest innovations.

Discover the benefits of omni-channel integration with our demo

NewVoiceMedia

It can redevelop how your agents are able to interact with customers, give your different contact channels a greater sense of unity, and allow you to unlock the true potential of your customer relationship management (CRM) system. On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways. Give your customers choice.

Webinar: Introducing Alliance Enterprise

Astea

See it for yourself with highlights of the new functionality during a live demo webinar! Build New Workflows, Escalations, Alerts and Even Custom Integrations. Astea Webinar: What’s New in “Alliance Enterprise” (v15). Have you heard?

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Why customer service is an integral part of customer experience

CloudCherry

What comes to your mind when you hear the words “good customer experience”? Customer experience (CX) is one of the most important contributors to building customer loyalty and fostering long-lasting customer relationships. Customer-to-customer interactions.

Roadblocks on How to Fix Customer Retention

CloudCherry

Whether a customer is ‘shiny and new’- a phrase used by this week’s ‘Sweets of CX’ guest, Jeannie Walters – or a loyal, long-time supporter of your brand, it’s all about keeping the healthy relationship going. Request a demo. Customer Retention

The Top 4 Customer Experience Challenges and How to Overcome Them

GetFeedback

The phrase Customer Experience (CX) didn’t become en vogue until 2008 when it surpassed Customer Satisfaction as the primary customer-focused keyword. . Rather than just satisfaction , customer experience refers to the whole ecosystem of the customer journey.

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Humanizing The Customer Experience In Marketing

CloudCherry

And, when it comes to Customer Experience in Marketing- as in all things- we want people to remember that. “It’s As she says, “The bottom line is- it all comes down to customer loyalty. And, what company has wowed her with their Customer Experience? Request a demo.

How to win new customers with better experiences – Part 2

Kayako

In our previous post we talked about what customers were expecting from companies they did business with. In this post we will cover the steps you must take as a business to ensure you’re doing everything you can to remain relevant to your customer at each step of their journey.

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Customer Retention Optimization Strategies to Keep Customers Long-Term

Totango

Your customers are your enterprise’s life’s blood. When you get a new customer, work to retain them and grow customer lifetime value. When you retain a customer, you’ve won a valuable patron who will be far likelier to want future sales or try new products. .

A Guide to Customer Journey Optimization

Totango

Being a customer-centered enterprise means acting as a trusted advisor and helping your customers get greater business value from your product. The aim is to create customer lifetime value by nurturing sustained expansion over time for mutually beneficial growth.

Context-Driven Customer Engagements

Upstream Works

If it was possible to harness that data and to analyze it in a contextual way, imagine the potential impact on customer experience and on operational efficiency. . Let’s consider a customer using web chat to reach their widget provider.

Creating a Customer-Centric Culture: Share Data with Purpose

CloudCherry

Even just 20 years ago, the job of “Chief Customer Experience Officer” at companies like a regional credit union, a large insurance company, or national retail organization was unheard of. Today’s customers are more demanding than ever. Request a demo. Customer Experience

Customers Spoke, Forrester Research Listened

NICE inContact

We’ve talked about the thorough questionnaire and proof of concept demos, but as every contact center well knows, no vendor review would be complete without including the voice of the customer. It’s not what you say or show about your product, but whether you’ve delivered real value to customers as well as continued excellent support to help them achieve their own business goals. The post Customers Spoke, Forrester Research Listened appeared first on NICE inContact Blog.

Customer Experience vs Customer Success: What’s the Difference?

Totango

The way you feel as you travel versus when you arrive at your destination is a great metaphor for the distinction between customer experience vs. customer success. Customer experience refers to the feelings, emotions, and perceptions customers have when using your product.