Seeing is Believing – The Forrester Wave Demos
JANUARY 21, 2019
We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. And if that weren’t enough, our customers spoke for us as well! In our next post, we’ll spotlight another important aspect of the Forrester Wave process—customer references. Next time: Customers Spoke, Forrester Listened.