Seeing is Believing – The Forrester Wave Demos

NICE Systems

We’re not only talking about the risk of vaporware but also the importance of seeing that the platform fulfills specific operational requirements from the perspective of your agents, contact center managers, executive leaders and, of course, your customers. And if that weren’t enough, our customers spoke for us as well! In our next post, we’ll spotlight another important aspect of the Forrester Wave process—customer references. Next time: Customers Spoke, Forrester Listened.

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Request Demo Survey

Optimove

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. Maximize the Value of Every Customer.

Why You Should Conduct “Post-Demo Surveys”

CustomerGauge

For many SaaS companies, demos are the first chance to put their “best face forward” when it comes to interacting with customers. At CustomerGauge, we’re all about discovering the paint points in the customer journey.

Smarter Demos: Making Collaborative Video Possible

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 9th video in the Smarter Demos series, we take a look at some of the latest CX tech enabling dynamic content marketing.

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Smarter Demos: Incorporating Virtual Reality to Reimagine Staff Training

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. The post Smarter Demos: Incorporating Virtual Reality to Reimagine Staff Training appeared first on SmarterCX.

Smarter Demos: Innovating the Automotive Experience with IoT and AR [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience.

DUPE Request Demo

Optimove

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. Maximize the Value of Every Customer. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Get a personalized tour of Optimove.

Smarter Demos: The Smart Shopping Cart

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 8th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Turn Your Customers into Brand Ambassadors

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 12th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Creating Seamless Omnichannel Experiences

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 5th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Bitcoin 2019 Trends and How to Earn it While You Shop

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 11th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Is your company doing a good job of capturing customer information? What has driven customers back into our stores?

Smarter Demos: Introducing A New Way to Self-Checkout

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 7th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: Enabling Superior Decision Points for Business (and Cricket)

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 6th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology.

Smarter Demos: A New Way of Doing Business Within Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 17th video in the Smarter Demos series, we take a look at some of the latest CX tech for the financial services industry.

Smarter Demos: Mobile App with Active Notification for Financial Services [VIDEO]

Smarter CX

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 15th video in the Smarter Demos series, we take a look at some of the latest CX tech for financial services.

Smarter Demos: An Intelligent Retail Chatbot in Action

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. The second video in the Smarter Demos series features an example of a retail chatbot that harnesses artificial intelligence.

Smarter Demos: Augmented Reality and Machine Learning Create a Smarter Shopping Experience

Smarter CX

SmarterCX is proud to present the Smarter Demos series , a 2-minute-or-less look at some of the most innovative CX technologies and how they work. ” Or, view more in our Smarter Demos series at smartercx.com/smarterdemos. Omnichannel Smarter Demos

Thoughts From ICMI - Contact Center Demo

UJET

After kicking off this week at the ICMI - Contact Center Demo event in Las Vegas, we came back to San Francisco with a feeling of excitement and accomplishment. Our first exhibit, we gleaned a ton of great interest from folks in the customer support sector and how our platform can truly make their lives a whole lot easier. Customer Support Community

Smarter Demos: A 2 Minute Look at a Restaurant Chatbot and How It Works

Smarter CX

SmarterCX is proud to present the Smarter Demos series, a 2-minute-or-less look at some of the most innovative CX technologies and how they work. Using an intelligent chatbot allows organizations to reach out to a wide market of customers on all of these different channels.

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How to Create Product Demos That Sell Better

LiveChat

Recording or hosting live product demos is a great way for inbound sales teams to better connect with customers. No matter what you sell, the product demo can move a lead along by showing the range of features and benefits in one comprehensive experience. Types of product demos.

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Customer Blog: Preparing an executive demo of Quadient® Inspire

Quadient

Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about. Congratulations! Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution! You have 15 minutes next week to present the solution, justify the effort and build enthusiasm for the next phase of the implementation. How are you going to wow them

Discover the benefits of omni-channel integration with our demo

NewVoiceMedia

It can redevelop how your agents are able to interact with customers, give your different contact channels a greater sense of unity, and allow you to unlock the true potential of your customer relationship management (CRM) system. On March 7th, NewVoiceMedia hosted a demo, allowing you to see an effective omni-channel contact center in action. Across the 30-minute demo, we demonstrated how it can influence your business in several ways. Give your customers choice.

Check out the Cool Avaya Omnichannel Contact Center Demos at ICMI

Avaya

Visit Avaya’s Booth 623 for a fun omnichannel contact center experience that shows you how to create satisfaction—happiness—for customers throughout their interactions with your company. We’ll show customer-focused companies our latest innovations.

Webinar: Introducing Alliance Enterprise

Astea

See it for yourself with highlights of the new functionality during a live demo webinar! Build New Workflows, Escalations, Alerts and Even Custom Integrations. Astea Webinar: What’s New in “Alliance Enterprise” (v15). Have you heard?

New Speaking Demo, New Era of Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Service Leadership Videos Brad Cleveland keynote leadership

Why customer service is an integral part of customer experience

CloudCherry

What comes to your mind when you hear the words “good customer experience”? Customer experience (CX) is one of the most important contributors to building customer loyalty and fostering long-lasting customer relationships. Customer-to-customer interactions.

Customers Spoke, Forrester Research Listened

NICE Systems

We’ve talked about the thorough questionnaire and proof of concept demos, but as every contact center well knows, no vendor review would be complete without including the voice of the customer. It’s not what you say or show about your product, but whether you’ve delivered real value to customers as well as continued excellent support to help them achieve their own business goals. The post Customers Spoke, Forrester Research Listened appeared first on NICE inContact Blog.

The Top 5 Customer-Centric Goals for an Enterprise

Totango

These days, customers expect personalized service. The digital transformation of business means that customers can easily leave a professional relationship that isn’t working for them. Enterprises need to keep customers happy because it’s never been easier for them to find alternatives.

Legendary Tales of Customer Experience: A Jar of Oysters

AskNicely

This is the next in an ongoing series of stories about how innovative businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. We’re encouraged to help customers make good decisions on the food that they buy. No, but I’m really impressed with your customer experience.”. Outstanding customer experiences can drive retention and growth. Want more stories of how customer-obsessed brands create wow moments?

Learning from Others – Highlights from Customer Contact Week

NICE Systems

I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. For the uninitiated, CCW is like those popular comic book fan conventions – except, instead of comic books, the hero is THE customer. It’s all about customer service and customer experience (CX). After the demo, I talked to a contact center director from Texas named Ruby.

Legendary Tales of Customer Experience – The Karma Department

AskNicely

This is the next in an ongoing series of stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. Does your business serve up legendary customer experiences? Get a Demo to see how. Get Demo.

5 Ways to Improve Your Customer Service

NICE Systems

At NICE inContact, we’re always thinking about digital customer service. We love finding ways to make customers happy and helping businesses raise the bottom line while doing it. We’ve looked at the trends, we’ve listened to customers, and now we’ve put our key learnings together. So here are 5 ways to improve your customer service. Following these tips will cut costs and increase revenue — all while making your customers happier and more loyal.

3 Tips for Improving the Enterprise Customer Experience

Totango

It’s your customers. In fact, customers are far more than just assets; your relationship with them forms the very foundation of your company. Every interaction a customer has with your brand and product—from the first ad they see to the moment they implement your software—matters.

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Understanding the Importance of Customer Retention

Totango

If you’re not working hard to retain customers, you may as well—because you’ll be losing money. A one-time customer is a lost revenue opportunity. Time and money that could have been saved—if you’d focused on customer retention. New customer acquisition costs a lot.

Why You Should Focus on Nurturing the Customer Relationship

Totango

The digital transformation of business has created a customer-centered economy where customers seek short-term commitments and value choice, flexibility, and personalized service. This has irrevocably changed how enterprises need to approach customers.

Customer Data Platform

Optimove

You Just Found a New Customer Data Platform for Your Company. Beyond providing a Single Customer View and in-depth analytical reports, Optimove leverages AI to help brands actually foster emotionally intelligent relationships with their customers. With Optimove, marketers maximize the value of every customer via true 1:1 personalized multi-channel customer communications. Predictive Customer Modeling. REQUEST DEMO.

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