You’ve Got Data? Well Don’t Start There!

C3Centricity

Did the title about data make you curious? Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! If so, then just follow the steps I detail below and you will soon be doubling, quadrupling, if not 10x the ROI of your data.

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More Than Just Data: Why Actionable Insights Matter

CloudCherry

There’s no question that customer experience (CX) is a data-driven discipline. After all, at the foundation of most CX programs are close-ended surveys designed to capture and analyze customer feedback. Only then can you take meaningful action based on your customer data.

Data 254

The Customer Data Platform Benefits You Should Know

Totango

Hidden inside customer data, there are many opportunities to grow and improve your brand, but what if you don’t know what to look for? Say your customer just completed onboarding quicker than the average user, but you missed the chance to recognize their success.

Data 84

The Best Customer-Centric Uses of Data

Totango

Becoming customer-centric —putting the customer’s needs and interests at the center of your goals and processes—is impossible without customer data. You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product.

The Definitive Guide to Customer Education Metrics

More Than Just Data: Why Actionable Insights Matter

CloudCherry

There’s no question that customer experience (CX) is a data-driven discipline. After all, at the foundation of most CX programs are close-ended surveys designed to capture and analyze customer feedback. Only then can you take meaningful action based on your customer data.

Data 195

Creating a Customer-Centric Culture: Share Data with Purpose

CloudCherry

Even just 20 years ago, the job of “Chief Customer Experience Officer” at companies like a regional credit union, a large insurance company, or national retail organization was unheard of. Today’s customers are more demanding than ever. Share Data Strategically.

10 Surveys for Actionable Data

GetFeedback

When it comes to collecting customer feedback, most people think of a traditional Net Promoter Score survey. However, there are key touchpoints throughout the entire customer journey where you can be listening to your customers. Is your product living up to customer expectations?

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7 practical steps to build a data-driven CX program

Centriam Customer Experience Lab

Recent articles about customer experience (CX) have included statements as grandiose as: “Customer experience is the new brand.”- Put customer experience at the heart of your operations.”- Customer experience is the key competitive differentiator.” - Wall Street Journal.

Data 329

How To Take Action With Your Voice of the Customer (VoC) Data

GetFeedback

Customer feedback (aka Voice of the Customer ) is a gift. Your customers are doing you a huge favor by taking time to alert you to a problem when it occurs with your business or to their happiness when that’s the outcome. Customer feedback should be cherished, not evaded.

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The Challenges of Omnichannel: Why so Many Contact Centers Struggle with Digital Self-Service

to meet customer expectations for digital service Social Media Voice of the. Customer. Digital Self Service Tweet this Customers want digital self- service options, such as chat and. customers to order their favorite. experience that helps customers. to customers.

Data for the Sake of Data? Never!

CX Journey

Image courtesy of Pixabay "Data is just data until you do something with it," right? Today, on a webinar with Logi Analytics , I am sharing tips on moving beyond data for the sake of data (and dashboards for the sake of dashboards).

Data 150

How to Use Customer Data: A Guide for Customer Success Teams

Totango

As customers use your product, they generate data just by going about their daily workflow. And you would be missing out on a huge opportunity if you didn’t capture that data, analyze it, and organize it. Here’s how to use customer data to deliver a better customer experience.

Data 100

5 Steps to Understanding Customer Needs Through Mindset Data

Smarter CX

Businesses now live in the age of “experience” Thanks to the digital revolution, so much of a brand’s bottom line now depends on customer experience because consumers have more access to information (and therefore more access to alternatives) than they’ve ever had before.

Data 232

Data Security, Privacy, and Trust

MaritzCX

Data 260

The Health of the Contact Center: Are You Ready for 2019?

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. 500 million to revamp the in-flight experience for its customers and improve customer relations in the contact.

5 Survey Tips for Getting Better Customer Data

GetFeedback

Some people might say that the secret to a successful customer feedback survey campaign is quantity. While this approach might have worked in the past, the modern customer isn’t eager to take time out of their busy day to take any survey. Consider the entire customer experience.

Survey 247

Not All Customer Data Are Created Equal: Why You Should Move Toward High-Quality Consent and Declared Data

Vision Critical

We must be more careful and thoughtful than ever when deciding how to access and utilize customer data. With new privacy regulations and a greater public awareness of online privacy rights, we marketers have had a fire lit under us.

Data 152

Use Voice of Customer (VOC) Data to Improve Customer Service

GetFeedback

A Voice of Customer (VOC) program aims to gather and analyze customer insights, allowing you to identify trends and strategies to improve customer experience and deliver positive business outcomes. In simpler terms, VOC offers a way to give your customers a voice within your organization. Today, we’re sharing how you can leverage VOC data to improve customer service. Understand Voice of Customer capture methods. Customer Service How To

Not All Customer Data Is Created Equal: Why You Should Move Toward High-Quality Consent and Declared Data

Vision Critical

We must be more careful and thoughtful than ever when deciding how to access and utilize customer data. Customer Centricity Customer Insights Security, Trust & Transparency

Data 130

The Top 3 Ways to Forecast for Your Contact Center

that customers may decide to go elsewhere, to. savings and improves customer satisfaction. overstaffing, minimizes customer wait times. and optimizes the customer experience. forecasted customer. customer’s initial. to Meet Any Custom.

Customer Experience Management starts with Effective Customer Data Analysis

iPerceptions

Successful Customer Experience Management (CEM) is data-led, and customer data analysis is its foundational activity. Customer Experience

The problem of real-time data in CX

Customer Bliss

There’s a new report out called “The Evolution To Real-Time Customer Experience,” which is a joint production of Forrester Research (consulting firm) and DataStax. Real-time data is a problem for customer experience.

Data 215

Customer Data Shows the “What,” While Customer Insights Reveal the “Why”

Vision Critical

Big data is big business. Enterprises are spending billions on big data. But executives are realizing that this type of transactional customer data isn’t enough. Customer Centricity Customer Insights

5 Tips to Improve Your Data Quality

QuestionPro Audience

Coca-Cola apologized and took “new Coke” off the market, returning to their tried and true recipe, to the relief of their customers. The only thing worse than no data is bad data, because bad data will lead to bad business decisions.

Tips 265

Study: The Health of the Contact Center

1The Health of the Contact Center: Agent Well-Being in a Customer-Centric Era 2New study reveals heightened complexity of. customer experience increases pressure on the. 500 million to revamp the in-flight experience for its customers and improve customer relations in the contact.

Data Activation is Underused Fuel for Marketers

Blueshift

Marketers are starting to wake up to the next data challenge to tackle: marketers today use less than 50% of their data in their marketing. After all, given the volume and ever-changing status of useful data, isn’t utilizing half of it somewhat of an achievement?

Data 52

Six Categories Of X&O Data Insights

Experience Matters

One of the cornerstones of XM is the combination of operational data (“O-data”) and experience data (“X-data”). While each type of data can provide valuable insights on its own, Read More. The post Six Categories Of X&O Data Insights appeared first on Experience Matters. Customer experience XM - Experience ManagementLast week I attended SAP’s SAPPHIRE and CX Live events in Orlando.

Data 159

Why Survey Data Collection Is More Important Than Ever

GetFeedback

Survey data collection might not seem like a revolutionary or groundbreaking business practice but in an economy that’s increasingly being driven by customer experience (CX) it’s one of the most important things an organization can do. How else are you supposed to know what your customers think about your product or service? The one thing that’s usually lacking in these meetings is the customer’s view on what should happen.

Survey 150

Navigate Forrester’s Data Economy Research

Forrester's Customer Insights

It’s not hard to see the signs that the data economy is heating up. They mine their own data, yet increasingly they want incremental insights that drive further differentiation and competitive advantage. Virtually all decision makers want to be insights-driven.

Data 53

Digital Experience: Customer Journey Mapping

Speaker: Nitin Sharma, MBA (Market Research, Management Decision Making), CEO, Gold Research Inc.

Sparq Fall ’19 Release Empowers Brands in Today’s Data Privacy Landscape

Vision Critical

It’s hard not to notice what’s going on in the world of data privacy these days. Customer Centricity Customer Insights Innovation Voice of Customer Technology

Brands 130

3 Tips on Maximizing Salesforce Survey Data

GetFeedback

Customer feedback makes Salesforce even more powerful. When survey results live on the customer record, you not only gain visibility into your customer experience, but you can use those insights to drive action across your business. Today, we’ll share a few simple tips on improving visibility and driving action with Salesforce survey data. With both, you have the flexibility to filter out the noise and focus on your most important survey data.

Tips 210

How to Use NPS Data to Transform the Customer Journey

GetFeedback

So you’ve decided to use an NPS (Net Promoter Score) survey to improve your brand’s customer experience (CX). Now, how do you use your NPS data to actually make your customers’ experience better? A great approach is to map the NPS data to your customer journey. This means mapping your NPS results where your customers encounter, acquire, and interact with your product or service. The customer journey. The customer buys more of your product.

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What’s Missing from your Data Insights?

360Connext

This happens to be an essential trait for reviewing, analyzing and improving customer experiences. And no matter how many processes, systems or auto-responders you have in place, customers always respond better to actual people. appeared first on Customer Experience Consulting.

Data 258

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.

How the Entertainment Industry is Using Data Collection

QuestionPro Audience

Hollywood is learning what those in the market research world have known for years: follow the data. When they looked at the data, however, they found that 75% of the people who viewed the trailer online bought tickets to “Beauty and the Beast”, “Pitch Perfect”, and “Cinderella”.