Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last
Talkdesk
DECEMBER 6, 2017
This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. Businesses are rapidly adopting these new channels to interact with their customers, but they all have one major characteristic: a delay between when a question or a statement is posted and the response.
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