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2020 Confirmit ACE Awards - Delivering Employee Experience

Confirmit

Now in its 15 th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer , and also their achievements in Employee Experience. If your organization’s EX is evolving, the Employee Experience category is for you!

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Extend The Customer Experience To The Employee Experience

Confirmit

This Forrester Research report outlines the role that CX professionals can play in developing exceptional employee experiences in the context of their in-flight CX programs and how to raise it as a priority. Voice of the Customer Voice of the Employee Analyst Insight.

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Do Your CX Improvements Rob Peter to Pay Paul?

CX Journey

Are they making improvements for one constituent (customer) to the detriment of another (employee)? What''s really important to their customers? What''s most important to the employee experience and employee happiness? After all, the customer is always first and always right , right?

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Why #CX Transformations Fail

CX Journey

All I ask is that, while you're doing your day job, you think about: your customers, the impact of what you're doing or creating on your customers, how customers would feel about changes you want to make, etc. It's about the employee experience more first! Certainly not last or least is the employee.

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Using Your Employees' Voices to Transform the Customer Experience

CX Journey

Fact : Without your employees, you have no customer experience. The linkage between employee experience and customer experience has been proven. It's real, and your employees matter. What is the employee experience? For you and for the customer. How do we do that?

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The 2021 ACE Awards: Let the Countdown Begin!

Confirmit

Dedicated to companies who are not only committed to delivering great customer and employee experiences but who use it to keep their businesses one-step ahead, the ACE Awards recognize those efforts of all Confirmit clients worldwide; large and small. Voice of the Customer Voice of the Employee Market Research Best Practices.

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2020 Confirmit ACE Awards Winners' Showcase

Confirmit

And for the 15th year, the ACE Awards recognize companies who are not only committed to delivering great customer experiences but who use it to keep their businesses one-step ahead. In this book, you’ll discover the companies who are leading the way and rapidly turning customer experience into a serious force for business change.