3 Tips to Bridge the Gap Between Your CX Team & C-Suite
InMoment XI
FEBRUARY 24, 2022
Oftentimes, the c-suite and the customer experience (CX) or customer success team live on the same planet, but almost in separate countries—they simply speak different languages. Proving that your CX program has direct ROI and impact on your bottom line can be nebulous at best. Tip #1: Break Down Metrics.
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