One Millimeter Mindset

AUGUST 1, 2018

Customer success storytelling leverages customer experiences. These stories portray the actual experiences an organization’s own customers have, when working with that organization. How can organizations capture their customer success stories ? Nothing artificial. Honestly told. Non-sensationalized.

Customer Success 50

Customer Success Customer Experience Customer Retention Exercises 50

CustomerSuccessBox

FEBRUARY 2, 2022

Customer Success (CS) and customer experience are often disregarded when firms merge, despite the fact that it is undoubtedly one of the most crucial components of any business. According to Gartner’s research, organizations of the future will compete mostly on customer experience.

Customer Success 52

Customer Success How To System Customers 52

One Millimeter Mindset

SEPTEMBER 24, 2018

Reinforcing a hopscotch client retention strategy reinforces “the same” rather than providing the palette for innovation. From customer success. Hire me to speak or conduct a workshop at your next corporate or association event. Or do you automatically follow what the system tells you to do next? What are your next steps?

Strategy 213

Strategy B2C Customer Retention B2B 213

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

ECXO

APRIL 18, 2024

He was a Customer Success Manager at a well-known company, “TechEase” A traditional company in the city that has been there for decades, working in the same way they have always worked. Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture.

Customer Experience 101

Customer Experience Customer Centricity Chief Customer Officer Culture 101

ChurnZero

MARCH 1, 2019

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. This spotlight will be featuring, Brett Andersen who is the Director of Client Success at Degreed.

Customer Success 40

Customer Success Return on Investment Customers Roadmap 40

One Millimeter Mindset

JULY 9, 2020

Including everyone who does not receive commission dollars (at all, or meager) for ensuring customer success. But, because of the post-sale support continuum and new product innovation your company offers them. Engage Babette to present one of her One Millimeter Mindset speaking programs, workshops or mastermind groups.

Company 96

Company Sales Leadership Innovation 96

Waypoint Group

APRIL 21, 2015

In just a few weeks, San Francisco will be flooded with customer success professionals as Gainsight’s Pulse conference kicks off May 12. Pier 48 will be converted into a Customer Success Village and accompanied by gourmet food trucks in what we can only imagine will add up to an event rivaling Dreamforce. Bring them too!

Customer Success 40

Customer Success Conference Fashion Voice of Customer 40

Oracle

MARCH 1, 2021

In celebration of Women’s History Month, we’re highlighting some of the top female pioneers in customer experience (CX). Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas. Well, here it is!! Let’s go!!!

Technology 81

Technology Advertising Customer Experience Professionals Innovation 81

ChurnZero

OCTOBER 20, 2020

This is a guest blog post by Sunil Joseph, VP of Customer Success at Avanoo. There has been a seismic shift in terms of how organizations are making the transition to structuring their customer teams to focus on Customer Success and Customer Service separately.

Customer Success 52

Customer Success Customer Journeys Consulting Customers 52

One Millimeter Mindset

SEPTEMBER 17, 2018

If we continue to keep our heads buried in the sand, assuming “someone else” is taking care of our customers because we are too busy, then we are not creating remarkable and enduring client experiences. The types of experiences which fuel customer success and customer retention.

Customer Experience 202

Customer Experience Customer Service B2C Customer Retention 202

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes.

Customer Success 10

Customer Success How To Feedback Innovation 10

SmartKarrot

DECEMBER 15, 2023

In the ever-evolving landscape of business, the collaboration between customer success and product teams has become increasingly critical. This synergy not only enhances customer experiences but also contributes significantly to improved business outcomes.

Customer Success 10

Customer Success How To Feedback Innovation 10

SmartKarrot

SEPTEMBER 6, 2021

Director of Customer Success Location: Lafayette, Louisiana Metropolitan Area, US Organization: SchoolMint As a Sr. Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team. Represent the customer during product development.

Customer Success 19

Customer Success e-support Roadmap Customer Satisfaction 19

Circular Edge

APRIL 23, 2021

Continuous Innovation with JD Edwards. has been extended through at least 2032 , providing JDE customers with another 10 years of rolling product development, features & innovations. This is great news , as 77% of JDE customers (and growing!) CE Customer Success Stories & Educational Highlights.

Resources 52

Resources Self Service Case Study Innovation 52

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Course Training Customers 22

Experience Investigators by 360Connext

JANUARY 5, 2021

If you want your organization to truly have its own customer-centric “way,” it’s time to get specific about creating a customer-centric culture. Here are six foundational practices we use when consulting and workshopping with our clients to get specific and create that organizational magic.

Customer Centricity 190

Customer Centricity Culture Customer Journeys Government 190

One Millimeter Mindset

OCTOBER 15, 2018

Then, we imagine how the initial and subsequent experiences with these customers eventually contribute to customer success. However, our next steps regarding customers with potentially overstated stories become critical to the outcomes we produce. Before moving another step forward with these customers, take a step back.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

One Millimeter Mindset

AUGUST 8, 2018

Think of the implications of this professional innovation strategy on customer success and customer retention. Instead, we evolve into innovators. My professional innovation goal is for clients to find us so compelling, that they ask us: “What do you think about this?” Then, click on this link. Contact me.

Customer Retention 53

Customer Retention Innovation Strategy Trends 53

One Millimeter Mindset

MAY 23, 2019

I speak on how professional purpose is the key to professional innovation. Developing purpose-driven professional innovation starts by taking another solid look at those professional stories. Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX.

Leadership 70

Leadership Conference Innovation Culture 70

ShepHyken

JUNE 11, 2023

Four Tips for Keeping Your Employees Happy by Retail Technology Innovation Hub (Retail Technology Innovation Hub) Having happy employees brings a business many benefits, and it ensures that you’re not going to have a high employee turnover. Some companies consider a CX initiative as a short-term plan. Connect with Shep on LinkedIn.

Customer Service 62

Customer Service B2B B2C Retail 62

One Millimeter Mindset

SEPTEMBER 27, 2018

Here are 8 zinger blog posts to catalyze your professional innovation, workforce engagement and customer success during Q4. Confusing Customer Service Delivery with Customer Experience Delivery? A Hopscotch Client Retention Strategy will not boost Customer Success. Contact me. Subscribe to my blog.

Customer Retention 70

Customer Retention B2C B2B Innovation 70

One Millimeter Mindset

JANUARY 7, 2019

After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. Even if you are trying to close a deal and win a new customer, remember, your stories are retention-based. Learn how to better serve your customers.

Customer Retention 73

Customer Retention Customers Course Innovation 73

SurveySparrow

JUNE 30, 2023

Training and Development: These specialists play a crucial role in training employees across departments on delivering exceptional customer experiences. To ensure a consistent customer-centric approach across the organization, they create training materials, run workshops, and coach team members.

Customer Experience 52

Customer Experience Customer Journeys Self Service Customer Centricity 52

One Millimeter Mindset

OCTOBER 18, 2018

In their customer retention rates and employee engagement and experience. Hire me to speak or conduct a workshop at your next corporate or association event. How about you? Move one millimeter beyond what is comfortable, towards what is Possible. Contact me. Let’s create a One Millimeter Mindset program that fits your needs.

Customer Retention 118

Customer Retention Resources Touchpoint Customers 118

Circular Edge

DECEMBER 8, 2021

Continuous Innovation with JD Edwards. but also enhancements in the areas of digital transformation , system automation , platform and ERP that enable customers to further automate, optimize and transform their businesses. A few examples of how customers are overcoming challenges to remain resilient with 9.2

Resources 52

Resources Self Service Consulting Innovation 52

One Millimeter Mindset

AUGUST 6, 2018

Yet, unless we are designing, engineering, coding or selling a breakthrough innovation, customers continue to perceive us as commodities. When we have the opportunity to work directly with customers, customers really are not listening to what we have to say. with how we impact and innovate. Not pretty, eh?

Innovation 50

Innovation Customer Retention Chatbots Customers 50

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. People don’t like change, even if the shift promises them success. People don’t like change, even if the shift promises them success. Enter Customer Success. The Story Begins. ” .

Customer Success 95

Customer Success e-support Advertising Survey 95

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Customer Success is not one-size-fits-all.

Conference 52

Conference Customer Success Culture Customer Centricity 52

One Millimeter Mindset

OCTOBER 1, 2018

Because good, solid professional habits are the core foundation of our professional success. Solid professional habits, once honed and fine-tuned, create the customer experiences critical to customer success and customer retention. Hire me to speak or conduct a workshop at your next corporate or association event.

Innovation 70

Innovation Customer Retention Leadership Sales 70

CustomerSuccessBox

AUGUST 25, 2021

The 7th SaaStr Annual conference includes 3 full days, 100’s of workshops, and 1000s of Mentoring sessions, all to help you scale faster. Expect over 100 executives from companies like Slack, Zoom, Intercom, and Stripe—plus 25+ AMAs with top industry experts, 100+ workshops, happy hours, and lots more. Lisbon: Nov 1-4, 2021.

Conference 52

Conference Industry Strategy Innovation 52

One Millimeter Mindset

SEPTEMBER 5, 2018

Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Customer Experience 96

Customer Experience Customer Retention Sports Sales 96

One Millimeter Mindset

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause.

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

One Millimeter Mindset

SEPTEMBER 3, 2018

2 Ways We create Unforgettably Innovative Customer Experiences [link]. Are We Storytelling compelling Customer Retention Experiences? Develop Your Professional Zen for Customer Experience Success [link]. 5 Questions to create a Collaborative Customer Experience Strategy [link]. Contact me.

Customer Retention 50

Customer Retention Innovation Sales Customer Experience 50

One Millimeter Mindset

AUGUST 13, 2018

Making Professional Zen a professional innovation goal allows us to create strategic order, rather than perpetuate tactical chaos. and regard us as innovators. Consider one of my professional speaking programs and workshops to determine the professional value of finding your professional Zen. Think about it. Contact me.

Customer Experience 53

Customer Experience Customer Retention Innovation Exercises 53

One Millimeter Mindset

JUNE 25, 2018

And, so much for listening to the voice of the external customer for customer success? Also, when internal sales and client service teams are in such a rush to fulfill their daily call quota, they do not take the time to truly listen to the stated and unstated needs of the real, live customer. More details here.

Customer Care 47

Customer Care Customer Retention Innovation Sales 47

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21