Customer Success Feedback Management Roadmap 
CustomerSuccessBox
JUNE 21, 2021
The success of your company depends on how you deal with the needs and goals of your customers.That’s why many businesses are shifting their customer strategy, including the ongoing customer growth plan from the Account Manager to the Customer Success Manager. The answer is 100% Yes. Ask yourself .
Gainsight
MARCH 7, 2022
Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between Customer Success and Product teams. . And now, we’re seeing more and more companies recognize that neither team can drive success by themselves.
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Gainsight
MARCH 24, 2022
Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.
Retently
MARCH 5, 2024
Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.
ChurnZero
APRIL 27, 2023
The respective directors of the customer success team and the product team were really going at it. The meeting we were in was supposed to be a forum where the two teams could trade notes and collaborate on the product roadmap. Here are three ways to support product management so you can do the same.
Gainsight
MARCH 22, 2022
Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Successful CS organizations should be well aligned with the PM organization. Consider implementing a recurring weekly or bi-weekly meeting between CSMs and Product Managers.
InMoment XI
JULY 13, 2022
Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. They’re likely to be repeat customers, often spending more on subsequent purchases. What Do These Categories Mean?
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