SmartKarrot

JANUARY 20, 2022

Role: Customer Success Director Location: Pennsylvania, United States Organization: Globality, Inc. As a Customer Success Director, you will serve as the lead point of contact for all customer account management matters. Increase customer retention and satisfaction scores in North America.

Customer Success 19

Customer Success Consulting Case Study Customer Retention 19

Gainsight

OCTOBER 22, 2020

As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. . How do you drive customer success in your role? .

Meeting 98

Meeting Management Roadmap Customer Centricity 98

SmartKarrot

MAY 16, 2022

Lead a team of like-minded individuals who will report to the VP of Client Success as implementation, growth, and client success. Develop and maintain communications in a cooperative and friendly manner with all levels of staff and customers. Track success through customer engagement scores, measures of churn, etc.

Customer Success 19

Customer Success Roadmap Metrics Measurement 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Knowledge Base User Experience ROI 19

SmartKarrot

MAY 4, 2022

Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive.

Customer Success 19

Customer Success Sales Customers CRM 19

ChurnZero

JULY 12, 2019

And I’m not only talking about desired outcome churn or low trial-to-paid conversion rate that occurs when new users abandon your platform before turning into customers. Your user adoption journey starts long before users actually interact with your product or platform. I’m talking about long-term churn.

Customer Success 75

Customer Success Customer Experience How To Roadmap 75

SmartKarrot

OCTOBER 21, 2021

Role: Director, Customer Success Location: Remote, United States Organization: FloQast As a Director of Customer Success, you will ensure the CS organization enables customers to reach desired outcomes while providing a great customer experience.

Customer Success 19

Customer Success Case Study Analysis Customers 19

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Customers Sales CRM 15

Amity

JANUARY 20, 2017

Customer Success is still a relatively young discipline, and as a result, leadership teams are often unsure about where it fits into their organization. This would be a short-sighted move since Customer Success and Account Management are distinguished by more than just a naming convention.

Customer Success 48

Customer Success Management Fashion System 48

Clarivate

SEPTEMBER 5, 2023

At Clarivate, we work hard to deliver the best user experience for of our solutions. That’s why we’re so excited about the recent user accolades for our IPfolio® IP management solution. Best-in-class guidance from the Clarivate in-house professional services team gets users up and running quickly and smoothly.

e-support 52

e-support CRM Analytics Software 52

Gainsight

AUGUST 18, 2022

New features enable digital-led customer collaboration, AI-optimized customer success management, and customer-centric product innovation. . Pulse , Gainsight’s annual conference, offers inspiring, strategic discussions for Customer, Product, and Community professionals. Product documentation.

Effort Score 52

Effort Score e-support Leadership Customer Journeys 52

TechSee

AUGUST 31, 2022

After speaking with hundreds of customers, enterprise buyers and our global team of customer success leaders, below are the five key questions to ask when evaluating a provider for your business. A user already on the phone may want to launch a video session, but stay on the phone for their audio. Launch & Rollout.

Engagement 109

Engagement Self Service Video Culture 109

Totango

FEBRUARY 3, 2020

As a leader of Customer Success you would like to drive for value as soon as possible and achieve your organization’s objectives. Imagine that you are sitting in a meeting with one of your customers and working together to define the objectives that they would like to achieve by using your product. Document the objective.

Touchpoint 62

Touchpoint Knowledge Base Travel Meeting 62

Totango

JULY 31, 2020

Like a good game tutorial, your new user onboarding process should get your customers excited to begin using your product. It should provide value immediately, putting customer success tools at their fingertips from the moment they log into their account. An onerous onboarding process makes for poor customer engagement.

e-support 127

e-support Hospitality Healthcare Touchpoint 127

Retently

AUGUST 29, 2018

This data can be valuable for improving your product and optimizing user experience. If multiple users all report similar bugs, problems or frustrations, analysis of the most frequent feedback is a valuable asset for your product, development and QA teams. Give clients personal, old-fashioned contact.

Net Promoter Score 160

Net Promoter Score Tips Customer Service NPS 160

Retently

MAY 2, 2023

In addition, every department, be it customer success, product, or support teams, can leverage them by triggering survey campaigns at specific stages in the customer journey. CSAT product usability survey The most relevant customer satisfaction metrics at this point are CSAT and CES.

Customer Journeys 146

Customer Journeys Survey Effort Score NPS 146

Clicktools

JANUARY 11, 2017

APIs make it easier to integrate and connect people, places, systems, data, things and algorithms, create new user experiences, share data and information, authenticate people and things, enable transactions and algorithms, leverage third-party algorithms, and create new product/services and business models.”

B2B 58

B2B User Experience Survey System 58

Circular Edge

DECEMBER 8, 2021

A few examples of how customers are overcoming challenges to remain resilient with 9.2 Which is a perfect setup for CE Customer Success Stories & Educational Highlights. CE Customer Success Stories & Educational Highlights. Continuous Innovation with JD Edwards.

Resources 52

Resources Self Service Consulting Innovation 52

Kerry Bodine

JUNE 5, 2019

In the journey manager role synonymous with that of a customer success manager? I’ve heard of one company that gave each of its account managers the title of journey manager — and another that gave its customer support reps customer success titles. If not, what’s the difference? Stay tuned!

Customer Journeys 136

Customer Journeys Management Touchpoint Banking 136

Kerry Bodine

JUNE 5, 2019

In the journey manager role synonymous with that of a customer success manager? I’ve heard of one company that gave each of its account managers the title of journey manager — and another that gave its customer support reps customer success titles. If not, what’s the difference? Stay tuned!

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

Kerry Bodine

JUNE 5, 2019

In the journey manager role synonymous with that of a customer success manager? I’ve heard of one company that gave each of its account managers the title of journey manager — and another that gave its customer support reps customer success titles. If not, what’s the difference? Stay tuned!

Customer Journeys 120

Customer Journeys Management Touchpoint Banking 120

ChurnZero

JULY 31, 2020

Key takeaway: Whether it’s 3 am or a Sunday, live chat is always available for customers who wish to self-serve and gain solutions to their queries quickly. It allows for a glitch-free user experience and helps foster a more meaningful and organic relationship with users. Customer Success Around the Web.

Customer Experience 64

Customer Experience Customer Retention Feedback Strategy 64

CustomerSuccessBox

DECEMBER 17, 2021

Proper onboarding is required for the customer to get to the first value quickly. Customer Success plays a very important role from this point in the customer lifecycle. Customer Success with its proactive approach makes sure that the customer lifecycle is as smooth as possible.

Customer Journeys 52

Customer Journeys B2B Touchpoint Net Promoter Score 52

Totango

JUNE 24, 2022

Customer success in SaaS differs from CS in other industries. The software service industry presents unique challenges for customer success management while also creating unique opportunities that call for specific strategies. Read on to learn the keys to effective customer success for SaaS clients.

Customer Journeys 102

Customer Journeys Customer Success Net Promoter Score B2C 102

Gainsight

APRIL 8, 2021

This product enhancement streamlines the end-user experience, surfaces insights that customer-facing teams need in reports and dashboards, all with the end goal of driving greater adoption and retention. . It has been four months into the testing process, and I have to say the results are exciting. Analytics – Simplified.

Analytics 52

Analytics Management Report User Experience 52

Gainsight

APRIL 2, 2020

We rely heavily on product usage data and run user experiments before launching products and features. However, the rules have changed temporarily as users are not behaving as they would have behaved a month ago when it was business as usual. Data Validity . Data is a key driver in many product-related decisions.

Management 59

Management Trends NPS Data 59

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations.

Resources 40

Resources Conference Chatbots Innovation 40

Circular Edge

AUGUST 30, 2018

This year’s JD Edwards INFOCUS conference buzzed with excitement, energy and collaboration – and set a record for highest number of customer attendees. It was an exciting week for the CE team as well, as we celebrated 15 years of customer success stories and product and service innovations.

Resources 40

Resources Conference Chatbots Innovation 40

SmartKarrot

DECEMBER 1, 2023

As a seasoned professional in the realm of Customer Success , I’ve witnessed firsthand the intricate dance of client onboarding. In this piece, I’ll delve into the top seven mistakes that can plague your playbook, drawing on my experience to guide you toward a seamless onboarding process.

CRM 10

CRM Communication User Experience Culture 10

ChurnZero

SEPTEMBER 21, 2018

This is one of the worst churn risks out there, because the customer isn’t actually doing anything wrong, but they are still being affected in a negative way, which increases their likelihood to churn. Let’s a look at a scenario where this churn monster is involved and see how you can go about defeating this customer churn risk.

Rewards Programs 45

Rewards Programs NPS Training Course 45

SmartKarrot

JUNE 9, 2023

Mismanaged documentation Uncollaborative documentation limits a handful of accessibility features. Without a productivity solution, documentation abilities like assigning, sharing, and working together is not feasible. Aligning all members with the latest documentation or version control becomes difficult without a proper tool.

Tools 10

Tools Resources Return on Investment Communication 10

West Monroe

JULY 18, 2022

Further out, new technology is being built to allow private equity professionals to do their jobs more efficiently using tools like optical character recognition (OCR) to review documents for keywords. It's digitizing elements of the diligence process so they can focus on the questions necessary for them move forward in the deal.

Trends 52

Trends Data Industry Metrics 52

Natalie Petouhof

OCTOBER 12, 2016

Tweet Digital Performance Management provides companies with the analytics to determine if their customer experience is optimized. In addition, products included in this document meet the threshold criteria for this category as determined by Constellation Research.

Management 40

Management Ecommerce Analytics Technology 40

SmartKarrot

JULY 15, 2022

Customer journey mapping tools are an extremely efficient and effective method to collect, manage and analyze quantitative and qualitative data about customer experiences and perceptions of your business’s products and services. This can help CCOs easily understand customer journeys using valuable feedback.

Customer Journeys 10

Customer Journeys Chief Customer Officer Tools User Experience 10

Education Services Group

SEPTEMBER 20, 2021

Each body on the court has a specific duty and responsibility to ensure the match is fair, accurate, and documented properly. Lastly—as a plug for my fellow CS Analysts—having Customer Success focused analysts as part of your CS organization (or better yet, CS Center of Excellence) is a must.

Analytics 97

Analytics Customer Success Data Sports 97

SmartKarrot

MAY 19, 2023

This versatile tool has the potential to save businesses billions of dollars in frustrated customer costs, as well as time and resources spent on content creation. Additionally, ChatGPT’s natural language processing algorithms allow it to understand human-like text which allows businesses to provide a more personalized user experience.

Analysis 10

Analysis Chatbots Communication Innovation 10

SmartKarrot

MAY 19, 2023

This versatile tool has the potential to save businesses billions of dollars in frustrated customer costs, as well as time and resources spent on content creation. Additionally, ChatGPT’s natural language processing algorithms allow it to understand human-like text which allows businesses to provide a more personalized user experience.

Analysis 10

Analysis Chatbots Communication Innovation 10