Bill Quiseng
DECEMBER 6, 2023
So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement. SERVANT LEADERSHIP Whatever your title or position, be a servant leader who will CARE for your people first. GREAT leadership is not top-down, one-way, communication to employees.
ShepHyken
FEBRUARY 26, 2024
Plus, John shares transformation strategies that successful leaders and organizations implement from his new book, Big Bet Leadership. Quotes: “The best transformations you can undertake are those that impact your customers directly. It’s all about understanding the problem and outcomes your customers are trying to achieve.”
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Doing CX Right
JANUARY 14, 2024
Learn effective customer service leadership strategies with expert insights to enhance success and achieve your organizational goals. The post Elevating Customer Service Leadership in 2024: Start, Stop, and Keep Doing appeared first on Doing CX Right.
Customer Bliss
DECEMBER 16, 2020
As we’ve recently shifted to a digitally-focused world, you may have faced some new challenges in the way leadership should approach customer experience. Despite any perceived hardships, this shift may actually present you with new opportunities to engage your employees and customers. . leadership Click To Tweet.
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Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.
ShepHyken
APRIL 22, 2024
Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. There are some great nuggets of CX leadership wisdom here.
Speaker: Vicki Brackett, Author and COO of Sinousia
Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Simple ways to increase the leadership mindset in your employees.
Speaker: Dennis Snow, President, Snow & Associates
Not only does it take powerful leadership, but a complete shift in focus: your company must be customer-centric in every function. This webinar will provide you with strategic tools that can be used to raise the bar of service throughout your organization.
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