Remove Customer Service Remove Guest Experience Remove Management Remove Tourism
article thumbnail

3 Reasons Why Customer Complaints Can Help Your Business Grow

Kustomer

Not only is it critical for businesses to solve a customer complaint the first time, it can truly sway a customer’s lifelong experience with that brand. consumers were willing to spend more when companies provided exceptional customer service. According to an American Express survey , U.S.

Tourism 96
article thumbnail

Amazing Business Radio: Josh Liebman

ShepHyken

If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Top Takeaways: In addition to amazing information about mystery shopping and managing customer complaints, Josh Liebman shares his LTAST formula for managing service failure: L – Listen: Understand and process the complaint.

Tourism 105