Remove Customer Service Remove Guest Experience Remove Loyalty Remove Tourism
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How Any Business Can Adopt a Hospitality Mentality

ShepHyken

It’s about going the extra mile, finding moments to surprise and delight your guests, and creating a lasting impression that sets your business apart. Consistency and predictability are crucial in delivering amazing customer service. Quotes: “Recognize that your guests don’t need you.

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Amazing Business Radio: Josh Liebman

ShepHyken

In this role, Josh has enabled numerous attractions to improve how they meet and exceed expectations, and then follow through by harnessing satisfaction and converting it to lifelong loyalty.

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