CSM Magazine
MAY 19, 2023
Due to its modern technology, it has become much easier for people to get access to loans than when they have to rely on traditional banks. As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service.
Comm100
NOVEMBER 14, 2023
Imagine customer service agents – those vital bridges between a company and its customers – grappling with software that ignores their needs. This is why any customer service software or platform must be universally accessible to its staff that use it, as well as its end users.
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CSM Magazine
OCTOBER 25, 2023
Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. Collaboration : Coordinating with dedicated security personnel and local law enforcement, and harnessing technology to enhance overall safety. This – in turn – is key to keeping ahead of the competition.
Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
InMoment XI
OCTOBER 31, 2023
In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Call centers serve as hubs for customer interactions, making them a vital element of customer support.
BlueOcean
JUNE 22, 2022
So, what should you ask when you’re addressing contact center technology in your RFP? The concept of on-prem technology is slowly diminishing. The Future of Contact Center Technology. RFP Question: How do you plan to continue adding value through your technology strategy over the next 5-10 years? Custom Recommendations.
Kustomer
JANUARY 29, 2020
It’s Chief Customer Officers, USA 2020 , and Kustomer will be there to deliver the keynote on how technology can enable omnichannel, personalized customer service. Placing the customer at the center of any organization has never been more important. What better way to start the year?
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