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Guest Post: Exceptional Customer Service Doesn’t Start Where You Think

ShepHyken

Christan Hiscock is the CEO and co-founder of Kardia Financial Group , an organization that believes that the financial services industry should not be solely focused on dollars, but on helping people truly get to the heart of their financial goals. Where Customer Service Really Starts. The Hidden Segment in Customer Service.

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Customer satisfaction is the enemy of exceptional customer service

Vonage

A twist on this excellent concept is that, “Good is the foundation of exceptional.”. A good customer service experience is doing what you are supposed to do. In other words, it meets basic expectations. Beyond satisfactory – and beyond good – is an exceptional customer service. That’s expected.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

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5 Habits of Exceptional Customer Service Managers

CSM Magazine

What separates great customer service managers from others with similar training? The best customer service managers (CSMs) are masters at multitasking. They perform administrative duties, demonstrate efficient management skills, and manage teams of customer support representatives. Customers are always first.

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15 Ways Translation Services Can Help Deliver Exceptional Customer Service

CSM Magazine

Here are fifteen ways a professional translation service can boost the customer experience. Meet customer preferences. A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. Make deeper customer relationships.

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10 Ways a VPN Can Help Your Team Deliver Exceptional Customer Service

CSM Magazine

Giving good customer service is essential for any business. Customers are the lifeblood of any company, and if they are unhappy, it can be difficult to turn things around. In this article, we will discuss how using a VPN can help your team deliver exceptional customer service.

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Best Practices and Strategies to Master Call Center Management

InMoment XI

In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. This multifaceted approach is essential for meeting the ever-evolving needs and expectations of today’s customers.