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Five Companies Known for Their Exceptional Customer Service

CSM Magazine

Excellent customer service is critical to the long-term success of any business. Companies boost their reputation and brand image and build loyalty by treating customers right. That gives companies with stellar customer service a serious competitive advantage. Some places simply do it better than others.

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Ten Ways Peer-To-Peer Lending Companies Can Provide Exceptional Customer Service

CSM Magazine

As a peer-to-peer lending company, you want your platform to stand out from the rest, and one way to achieve this is by delivering exceptional customer service. This article explores the various ways that peer-to-peer lending companies can provide a great customer service experience. What is Peer-to-peer ending?

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Empowering Retail Staff: Training for Exceptional Customer Service

CSM Magazine

Key Components of Effective Customer Service Training The human interaction that a retail store can offer is a huge advantage. Handling Feedback : Accepting both positive and negative feedback gracefully, and using it as an opportunity to learn and improve. This – in turn – is key to keeping ahead of the competition.

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Creating Fans, Not Just Customers: Metro Bank’s Journey to Customer-Centricity

InMoment XI

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. Breaking the mould of traditional banking, Metro Bank embarked on a mission to revolutionise the banking experience in the UK.

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This is What Exceptional Customer Service Looks Like In 2018

Comm100

In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.

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15 Ways Translation Services Can Help Deliver Exceptional Customer Service

CSM Magazine

A customer’s preference for their native language is often a deciding factor in whether or not they will do business with a company. In today’s global economy, it is more important than ever for businesses to offer customer service in multiple languages. Make deeper customer relationships.

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Customer Feedback Strategy: A Step-By-Step Approach

Zonka Feedback

Once you are done investing all the time, money, and effort into developing a groundbreaking product, you need an excellent customer feedback strategy that will guide you on the way forward. The research conducted by American Express, customers are always willing to spend 17% more on businesses that offer exceptional customer service.